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ABOUT YOU România Reviews 

8,604
•
TrustScore 4.5 out of 5

4.7

Clothing Store
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Review summary

Created with AI, based on recent reviews

Looking at 236 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide variety of affordable clothing and trendy products available, noting that prices remain very reasonable across all categories. Shoppers also note the simple return process, quick money refunds, and reliable package preparation that ensures items arrive safely at their destinations. Some reviewers were not happy with delivery delays and slow shipping times experienced during big sales or peak periods. A few people mentioned encountering frustrating issues with delayed dispatch notifications or orders that ultimately remained unfulfilled or canceled. Additionally, certain buyers experienced difficulties when received items did not match their original expectations or required extra coordination.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting the wide range of brands, decent... See more

Quality

Customers consistently note positive experiences with quality, highlighting a wide range of well-priced and... See more

Delivery service

Consumers find delivery service to be positive, consistently reporting that packages arrive quickly and on... See more

Order

Reviewers highlight positive aspects of the order process, emphasizing how easy it is to place an order and... See more

Price

Clients share positive opinions on price, highlighting very affordable costs and competitive pricing compared... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great offers and prices for a large variety of products. I also love the filters, it's so easy to find the right garments by very specific details such as length, necklines, patterns, etc. Easy to ord... See more

Rated 5 out of 5 stars

They have some great articles of clothing, at a very good price and the courier service is also very good, delivering to your house the products in less than 5 days, especially that the delivery servi... See more

Rated 5 out of 5 stars

The all information about the order is great, and it s great if doesn t fit I can send back for free and money is back in count always.

Rated 5 out of 5 stars

My experience with the store was great.prices are very affordable. The order arrived quickly and you have a great costumer service.

Company details

  1. Clothing Store

Written by the company

ABOUT YOU îți oferă o experiență personalizată de fashion. Comandă acum cu retur gratuit și 100 de zile drept de retur! Bucură-te de peste 1500 de branduri, multe pentru prima oară în România. Și peste 250.000 de produse din colecții noi.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(8,604)

423 reviews in the last 12 months

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Rated 1 out of 5 stars

Misleading product photos, robotic customer service and no real empathy

I had one of the worst online shopping experiences I’ve ever had with ABOUT YOU.

I ordered a Michael Kors bag at a premium price, based entirely on the photos and description shown in the app – as you normally do with an online purchase. When the order arrived, the bag I received looked completely different from what was shown in the product photos (different handles, hardware, overall design).

When I contacted customer service, the initial response was that I had received the “correct” product. Only after several emails, sending detailed photos, and even showing screenshots from the official Michael Kors website for the same product code, did ABOUT YOU finally admit in writing that:

the images on their website/app were wrong, and

the bag shown in the photos was not actually available in their offer.

In other words, I paid for a product that only existed in the pictures, not in their real stock.

Despite this, the solutions I was offered were very basic:

free return (which is the legal minimum anyway), and

a discount voucher with a lot of restrictions (limited validity, only for selected items, not valid on reduced items, cannot be combined with other offers, etc.).

What made the experience even worse was the way my complaint was handled:

most replies felt very corporate, generic and scripted,

my messages often seemed to be read “between the lines” – not really understood,

there was little to no genuine empathy,

and no real sense of ownership for a mistake that clearly came from their side (wrong images, product in photos not actually available).

In the end, I did get my money back, but:

I lost time and energy having to prove something that was obvious from the first comparison of photos,

the product I originally wanted was never available in reality,

and my trust in ABOUT YOU’s product presentation and customer care has dropped to almost zero.

I’m not writing this because of the amount I paid, but because of how a clear, objective issue was handled: misleading product photos, delayed admission of fault, generic “template” answers and a lack of truly customer-oriented solutions.

After this experience, I would think twice before recommending ABOUT YOU to anyone.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Great prices for a large variety of garments

Great offers and prices for a large variety of products. I also love the filters, it's so easy to find the right garments by very specific details such as length, necklines, patterns, etc. Easy to order, pay or return when needed. Very serious seller, I highly recommend it.

11 February 2026
Unprompted review

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