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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers expressed satisfaction with the staff, frequently highlighting their helpfulness, professionalism, and friendly demeanor. People often mentioned specific staff members by name, praising their knowledge and ability to facilitate smooth transactions. Reviewers also appreciated the quick service and the pleasant atmosphere in the showroom. However, some people were dissatisfied with the customer service and response times. Several customers reported extremely long wait times on the phone, with some waiting for hours without a resolution, and a lack of response to emails. There were also complaints about issues with payment reminders, unexpected storage fees, and difficulties with picking up orders, leading to frustration and a perception of unhelpful or unprofessional interactions.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers frequently praise staff members like Chloe, Wanny,... See more

Customer service

Clients share ambiguous opinions on customer service. Some customers praise specific agents for their... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise individual staff members like Chloe,... See more

Payment

Users describe ambiguous interactions with payment. While some customers report prompt processing of payouts... See more

Response time

Customers consistently express significant dissatisfaction with response times. Many report waiting weeks for... See more

Based on these reviews

Rated 4 out of 5 stars

Isabella has been helpful and efficient. Love her service ❤️

Rated 5 out of 5 stars

I would like to thank Brandon for a seamlessly smooth transaction. Brandon is polite, helpful and very professional. Looking forward to our next deal. Well done Brandon! Grace 😊

Rated 5 out of 5 stars

Had a very good experience with my purchase - Chloe was knowledgeable and advised me well. Thank you.

Rated 5 out of 5 stars

I was having difficulty with the website and got locked out of my account. I called the Brisbane office and talked to Ruth London. It was a pleasure to talk to someone who enjoys her job so much. S... See more

Rated 5 out of 5 stars

had a great experience for buying hold and silver coins . Wanny helped me to make it smooth

Rated 1 out of 5 stars

Extremely poor customer service.sent six emails no response.made six ph calls today ,each 30min..no one picks up...they are here to take your money...bought goods online...paid delivery n insurance...... See more

Rated 1 out of 5 stars

What a terrible experience, these guys are difficult in the extreme, purchased a large amount of Bullion over the new year and whilst waiting to pick it up following the holiday we were charged a stor... See more

Rated 1 out of 5 stars

No one received the call, no email reply, no payment confirmation and no status about the purchased gold item. Already paid invoice two weeks before, but still they sending payment reminder notices. S... See more

Rated 1 out of 5 stars

Queued twice for 41 minutes then 59 minutes only to be told , after stanfing in stifling heat I cannot be served because its after 5pm. The woman standing in front of me was preganant!!!! The office s... See more

Rated 1 out of 5 stars

I have placed an order on Fri, 17 Oct 2025 and have been waiting for them to deliver. No response. No call backs. No answer to my 20 plus attempts making calls on their 1300 number. As I write this me... See more

Rated 5 out of 5 stars

Brandon is the best. Very patient and caring. I am absolutely happy with my experience today.

Rated 1 out of 5 stars

I purchased some gold on the 8th of October. Said I would collect it. Paid the invoice on the same day and expected to receive a receipt at least the following day. A staff member told me we would... See more

Rated 1 out of 5 stars

This company is rude and arrogant whether you buying or selling.... done both. Had metals in storage only to find out they were charging you storage fees and there was nothing in storage. Check out... See more

Rated 5 out of 5 stars

Yadanar was excellent in providing information and smooth transition. Thanks 🤩

Rated 5 out of 5 stars

Isabella was patient with my first time incorrect purchasing and helped me fix my issue. She made the process and experience simple!

Rated 5 out of 5 stars

Christian was really helpful today. He assisted me, answered my questions, and guided me with the correct information and the documents I needed. It was a great experience.

Rated 5 out of 5 stars

Really good customer service with wanny so friendly attentive and welcoming, thankyouu so muchhh!!!

Rated 5 out of 5 stars

Wanny’s service is excellent! I always come to see her, for her knowledge and customer service.

Rated 5 out of 5 stars

Nice showroom felt very relaxed with the sale person Cynthia she solved all my problems and was only too happy to help getting my silver out of storage and answer all my questions she is an asset to A... See more

Rated 5 out of 5 stars

Had the lovely help of Tanya at ABC Bullion Sydney. Great customer service!

Rated 5 out of 5 stars

It has great service with sales person. Also, vanita patel was great person and good customer service as well.

Rated 1 out of 5 stars

I agree with others below, the customer service of this company is the most unprofessional I have ever experienced, certainly for a financial business. Four emails sent 2 weeks ago and no reply...over... See more

Rated 1 out of 5 stars

I forgot my client code, so I can not log in. I called many times, left messages. No return calls, I emailed, and after two weeks, received an email saying my account was reset with a welcome to ABC,... See more

Rated 1 out of 5 stars

I have an account with this company. If you can call it that left so many messages not one response back. I have been in this industry for a long time. My warning to others is do not buy a paper contr... See more

Rated 1 out of 5 stars

On Friday I was on hold for over 9 hours. Today reaching over 2 hours. Does anyone take phone calls. No confirmation of payment and collection letter. 2 orders that I didn’t make were put t... See more

Rated 1 out of 5 stars

You guys (sydney) are literally the worst place that i’ve ever seen. This must be a joke is what i thoight today when i saw 300 people in 1 line and another 300 on the other waiting to be served or... See more

Rated 1 out of 5 stars

Very unprofessional staff member I dealt with today. Called to query a payment reminder that was apparently issued 2 years ago. I informed the staff that I had never received an invoice for storage on... See more

Rated 1 out of 5 stars

No customer touch point, Emails and phones are not answered. Feeling stuck hours of hold and still no answer. worst experience with a financial institute.

Rated 1 out of 5 stars

I have been ringing for 17 days, and one day was on hold for just over one hour with no answer. I have also left messages and also written about 5 emails and have no response either! I pu... See more

Rated 1 out of 5 stars

I paid nearly a week but haven’t received confirmation clear payment and also I made about 10 calls waited more than 30 minutes no one answer.Should I go to FAIR TRADING????

Rated 1 out of 5 stars

It’s upsetting when rule-following traders get the worst treatment elsewhere. Crowd27. Pays all customers and the site is easy to use...

Rated 1 out of 5 stars

PERTH OFFICE have very unintelligent customer service, they have no idea of the policy and procedures. I wont be using ABC bullion again. Going straight to PERTH MINT or SWAN buillion in Gosne... See more


3.3

Average

TrustScore 3.5 out of 5

88 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great experience collecting my…

Great experience collecting my pre-ordered gold coin. Tanya and Isabella were friendly, efficient, and made the process quick and easy. Really appreciate their helpful service!

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Chloe was amazing!

Chloe was amazing! She was incredibly helpful, knowledgeable, and worked so efficiently throughout the whole experience. She made everything smooth and stress-free, and I really appreciated her professionalism. Highly recommend!

7 April 2026
Unprompted review

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