While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Been in a fight to get a refund for 2 months now. The company charged for an additional month on my account despite canceling weeks in advance. Company never responds to emails, and there seems to be... See more

Rated 2 out of 5 stars

7 Cups is no longer reliable for LGBTQ+/MOGII persons, as the platform discontinued their 24/7 chatroom support, no longer include/mention LGBTQ+/MOGII (option) in their surveys/feedback(options).... See more

Rated 1 out of 5 stars

Scammy! Please stay away I went to check out the website after a Google/ChatGPT search and they somehow managed to loop me into a subscription and change my card 12.99 despite never having used... See more

Company replied

Rated 5 out of 5 stars

As a listener and recent internship graduate, 7 Cups has brought such a meaningful impact to my life. I love the community, the mission, the solid but empathetic grip we are taught to have over each s... See more

Company details

  1. Mental Health Service
  2. Psychologist
  3. Psychotherapist

Written by the company

7 Cups offers a free and anonymous way to connect with trained listeners anytime, anywhere. Feeling overwhelmed, stressed, or just need someone to talk to? 7 Cups provides a safe, confidential, and easily accessible space to share what's on your mind. It's a great resource for everyday struggles and a helpful first step for anyone exploring mental wellness. The 24/7 availability and mobile-friendly platform make it easy to get support when you need it most.


Contact info

  • Camino Real South 1040, 23456, Virginia Beach, United States

  • www.7cups.com

3.0

Average

TrustScore 3 out of 5

694 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 18% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

7 Cups has been like family since I…

7 Cups has been like family since I started back in November 2024 and it has been a great experience for me. It is helping me to grow and be a better listener. Thank everyone at 7 Cups for your support and your continuing learning on improving my knowledge and my schooling as it plays into it.

20 March 2025
Unprompted review
Rated 5 out of 5 stars

7 cups is great

7 cups is a wonderful place for both listeners and members ,support and empathy are a great part of this platform, im very proud to be a part of this community

18 November 2024
Unprompted review
Rated 5 out of 5 stars

Supportive environment

7cups is a really supportive and inclusive website. I am both a member and a listener here, and I found most interactions here extremely warm and safe. Hope 7cups can help you in your journey of healing

12 January 2025
Unprompted review
Rated 5 out of 5 stars

I have been a listener since January…

I have been a listener since January this year and it has been a great experience it just makes me feel so happy that I as an individual am making a small difference in someone else's life by just merely chatting with them thank u seven cups for creating this amazing platform ! ❤

11 March 2025
Unprompted review
Rated 5 out of 5 stars

A Lifeline of Support and Compassion

7 Cups has been an absolute game-changer for me. This platform is more than just a place to talk. it’s a safe, supportive community where people truly care. As a listener, I’ve had the privilege of connecting with so many incredible individuals, and it’s been incredibly rewarding to offer a listening ear and emotional support.

What sets 7 Cups apart is its emphasis on empathy, understanding, and genuine human connection. Whether you’re seeking support or looking to give it, this platform provides the tools, resources, and community to make a real difference. The Verified Listener program has also been a wonderful opportunity to grow and contribute in meaningful ways.

I’m so grateful for 7 Cups and the positive impact it’s had on my life and the lives of so many others. If you’re looking for a place to feel heard, supported, and valued, this is it. Thank you, 7 Cups, for creating such a compassionate and transformative space. 💛

10 March 2025
Unprompted review
Rated 5 out of 5 stars

Great program! Easy 5 stars

This experience showed me how to become a leader and grow a community. I learned ways to keep people engaged and how to manage discussions. I also learned just how important groups are and the diversity of it. All around great internship and definitely something to do if you want to improve leadership skills.

8 March 2025
Unprompted review
7 Cups logo

Reply from 7 Cups

Hi Connor! We're thrilled to hear you're finding our community so valuable, and thanks for the Internship shoutout! We appreciate your contributions.

Rated 5 out of 5 stars

7 cups : A place where you can truly be heard ❤️

As a verified trained listener at 7 cups , I had the ability to listen and support listeners across the world. My overall experience as a listener has been positive and I feel supported as part of 7 cups.
Empathy and active listening are key elements in every listener and mentor at 7 cups and the community is eager to support you in various aspects. It is simple to get support as a member and listener besides invaluable and various ressources exist and are easily accessible

27 February 2025
Unprompted review
Rated 5 out of 5 stars

Being a listener at 7 cups

Being a listener on 7 Cups has been a great experience. The platform is easy to use, and I feel supported with lots of helpful resources and training. It’s rewarding to listen to people and offer them comfort during tough times. I love being part of a community that cares about mental health and well-being. If you're thinking about becoming a listener, I definitely recommend it, it’s a meaningful way to help others!

27 February 2025
Rated 5 out of 5 stars

I've recently joined 7 Cups as a listener

I've recently joined 7 Cups as a listener and my only regret is that I wish I found this site sooner. Not only does it allow me to help others by offering a listening ear to situations they are going through, the company also recognizes and offers an opportunity for a listener to discuss their life challenges with others on the platform. Since joining, I honestly feel like I'm giving back.

12 December 2024
Unprompted review
Rated 5 out of 5 stars

A wonderful community to turn to

I know people who have been personally helped through some really dark times thanks to 7 cups, which is what brought me there to become a listener. As an aspiring psychotherapist, it has given me invaluable experience as an active listener. I do find the site not the easiest to navigate, but you figure things out after a few days. Their training courses are super helpful and the community is, for the most part, very supportive and friendly. It's clear from my experience on this platform that there needs to be better access to mental health therapy globally, but I am very grateful that this site exists to help those who can't receive help otherwise.

24 February 2025
Unprompted review
Rated 1 out of 5 stars

Extremally toxic site!

Extremally abusive users and moderators! Don't ever use this website if you vulnerable and need support. Nobody cares about you there. They treat you like another person with problems, not like a person who needs love and support!

I got kicked out for telling the truth about moderator that was extremally abusive. And constantly telling me how to cheer up someone and how should i do that right.

Moderators are themselves have problems and mental health issues, so they just can't and have no right to offer help to others!

Please, if you feel bad and need help - I'm with you and i'm so sorry! Please eat tasty food, watch something cozy and reach out to hotline. Hotline unfortunately also can be toxic, but it's nothing in comparison with this stupid site.

22 February 2025
Unprompted review
Rated 2 out of 5 stars

7 Cups - not LGBTQ+/MOGII supportive, like they use to be

7 Cups is no longer reliable for LGBTQ+/MOGII persons, as the platform discontinued their 24/7 chatroom support, no longer include/mention LGBTQ+/MOGII (option) in their surveys/feedback(options). There is no option of 'Other' in GR, surveys, feedback. EVERYTHING (and I mean EVERYTHING) is 'tailored' now, to what the platform will accept (USA-based, faith(ish) - not directly stated within form h bio..). So, fellow LGBTQ+/MOGII people - tread VERY carefully, when visiting this site. L
*PS. Although the date says Sept30/24, ot id only because it was the only wsy to be able to post. I picked tbid date, as it was tbe time I resd/ecperienced 'things' changing at 7 Cups.

Since then........6

30 September 2024
Unprompted review
Rated 5 out of 5 stars

Insightful and powerful experience

As a Psychology graduate who aspires to become a mental health professional, volunteering on 7 Cups has been an insightful experience, allowing me to combine theory and practice. The training material, the workshops, and the programmes under the 7 Cups Academy have enriched my knowledge and skills, and I see how important these have been in shaping the way I support not only those seeking a listening ear but also myself.

7 Cups also gives volunteers the opportunity to take on different roles, e.g., become a mentor or leader, which I also find valuable when it comes to one's personal growth and professional development.

As for the listening experience itself, supporting those in need can be emotionally intense, but so so unique. Being there for others, especially when the world feels hard or scary, can restore feelings of hope and warmth. You never know what a difference you can make just by engaging in a single chat, and this is powerful. We all need each other.

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Finding meaning in listening : My 7 cups journey as a University Student Listener Apprentice

Being a listener on 7 Cups has been an incredibly rewarding experience. It's a privilege to offer a safe and non-judgmental space for others to share their thoughts and feelings. While I'm still learning and growing in this role, I'm deeply motivated by the opportunity to make a positive impact on people's lives.

Initially, I was drawn to 7 Cups by the desire to connect with others and offer a listening ear as part of my Psychology Degree . I quickly realised that active listening, empathy, and genuine human connection are powerful tools for healing and growth.

I'm committed to continuously improving my listening skills and expanding my knowledge of mental health and well-being. I strive to create a supportive and understanding environment where individuals feel comfortable opening up and exploring their emotions.

My goal is to reach as many people as possible who are struggling with life's challenges. I believe that by offering a compassionate and non-judgmental space for open and honest communication, I can contribute to the well-being of others and make a meaningful difference in their lives. I am now completing an internship through 7 cups and couldn't praise it enough. 7 Cups aligns most closely with the following Sustainable Development Goals (SDGs):
SDG 3: Good Health and Well-being:
By providing a platform for mental and emotional support, 7 Cups contributes to improving mental health and well-being for individuals worldwide.
SDG 4: Quality Education:
While not directly providing formal education, 7 Cups can be seen as indirectly supporting quality education by fostering emotional intelligence, communication skills, and mental well-being, which are crucial for academic and personal success.
SDG 10: Reduced Inequalities:
By offering accessible mental health support, 7 Cups helps reduce inequalities in access to mental healthcare, which can disproportionately affect marginalised communities.

3 February 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look