Been in a fight to get a refund for 2 months now. The company charged for an additional month on my account despite canceling weeks in advance. Company never responds to emails, and there seems to be... See more
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7 Cups is no longer reliable for LGBTQ+/MOGII persons, as the platform discontinued their 24/7 chatroom support, no longer include/mention LGBTQ+/MOGII (option) in their surveys/feedback(options).... See more
Scammy! Please stay away I went to check out the website after a Google/ChatGPT search and they somehow managed to loop me into a subscription and change my card 12.99 despite never having used... See more
Company replied
As a listener and recent internship graduate, 7 Cups has brought such a meaningful impact to my life. I love the community, the mission, the solid but empathetic grip we are taught to have over each s... See more
Company details
Written by the company
7 Cups offers a free and anonymous way to connect with trained listeners anytime, anywhere. Feeling overwhelmed, stressed, or just need someone to talk to? 7 Cups provides a safe, confidential, and easily accessible space to share what's on your mind. It's a great resource for everyday struggles and a helpful first step for anyone exploring mental wellness. The 24/7 availability and mobile-friendly platform make it easy to get support when you need it most.
Contact info
Camino Real South 1040, 23456, Virginia Beach, United States
- www.7cups.com
3.0
Average
694 reviews
Replied to 18% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pros and Cons
Honestly, most of it is great. It’s got a great concept and quite a lot of great people. The issues come in two forms, technical issues and people abusing this site. I am Spanish, for at least a week and a bit there has been a issue with tildes, any tilde you put gets changed into the code for it, which is rather annoying, in addition to this the app has lazy translating that doesn’t even reach the whole app. Now the biggest issue is the amount of people who try to abuse this app, this is not the apps fault but it still affects the experience and makes it unsafe for minors to be using this app. Otherwise it’s great I really recommend it : ) also Im tired so this might be a dramatic review
7 April 2025
Unprompted review
7cups stole my information
I am a licensed mental health therapist. 7cups stole my marketing material from advertising I paid for and made a profile for me as a provider on their site without permission to use my name or credentials. I requested to be removed from their website and they did not remove my profile after saying they would. This website is a scam.
3 April 2025
Unprompted review
Misleading and Deceptive Platform
I’m a licensed therapist, and this platform is using my profile without permission, misleading users into thinking they can contact me through it—which they cannot. This is a deceptive and unethical practice. I strongly recommend avoiding this site.
2 April 2025
Unprompted review
Fraudulent Business Practices and Marketing
I'm a mental health professional. 7 Cups used publicly available information about me and hundreds of other therapists on their site without our consent. We are not affiliated with the platform in any way, nor do we receive any communication/referrals from them. This is a blatant attempt to use our information to fraudulently bolster their credibility, giving the impression that hundreds of therapists utilize and/or endorse their platform. We do not. Our information appears to have been scraped from publicly available - legitimate - sources and rewritten to avoid detection or revealing the source of the information. They have not yet publicly said where this information was obtained.
They seem to be minimally responsive to therapists asking for their data to be removed.
They appear to be operating in untrustworthy ways and I can only recommend avoiding them.
18 March 2025
Unprompted review
False advertising
Company used my profile to advertise without my permission. Have asked twice for them to remove it and they have not responded. I am not, nor have I ever been, connected with this company an any way. They are using my information as a bait and switch tactic to fool consumers. 7 Cups will respond to this review explaining that they use this info to provide referrals to therapists that they list. This is not at all true!!! I had a friend request to be connected to the person listed on the profile (me) and 7 cups said they would reach out to the therapist, but in the meantime told the consumer (my friend) how to use their services and provided a link to do so. I was never contacted by 7 cups stating that they had a referral for me. Do not believe their response to my review, as it is simply not true.
30 March 2025
Unprompted review
7cups harvests data from Psychology…
7cups harvests data from Psychology today and posts unauthorized bios of therapists, and then redirects potential clients to their own therapists. This is predatory, dangerous, misleading, and confusing. As a therapist whose information has been stolen, I insist that they cease and desist and will be reporting them.
30 March 2025
Unprompted review
Unauthorized use of my name on site
I'm a psychotherapist who is not affiliated with 7 cups and found my profile on their website. I have not authorized my information to be posted here. It appears that my professional information was lifted from other online platforms in order to attract clients. I have repeatedly asked that my information be taken down and it is still there. This does not appear to be a legitimate website and I would not use it to find a mental health professional.
28 March 2025
Unprompted review
Reply from 7 Cups
Dear Marina,
7 Cups is the world’s largest mental health community. We have over 570,000 trained volunteer listeners across 189 countries that provide support in 140 languages. We have reached over 73 million people. Often, we need to make referrals to licensed clinicians, shelters, and food pantries. That is why we built our provider directory and local support service. We are now starting to make referrals to local clinicians.
The goal of the local support systems (7cups.com/local) is to connect people online to services offline so they can get better help. We believe therapists are an important part of local support systems.
I understand that you may have reasons for wanting to be removed, but I wanted to share some additional context that you might find helpful. 7 Cups sends out thousands of free referrals to therapists every month. If someone were to complete the contact form on your profile, we would forward their information to you for follow-up. This would essentially be a free referral for you. We operate similarly with food pantries and shelters, as our goal is to connect people with local resources in their community.
We are providing therapists the option of a free premium month of being listed on 7 Cups to gain additional referrals. We are also providing this premium service to therapists free of charge if they cannot afford it as we think it is important for therapists to get referrals and build their practice. We want to feature as many therapists we can as part of the local support system.
We respond within 48 hours so if you emailed support@7cups.com and haven't heard back from us, please feel free to send a followup, and we'll do our best to process your request ASAP.
Best regards,
7 Cups Support Team
Fraudulent - not to be trusted
Beware! 7 Cups scrapes information from the websites of unaffiliated therapists and posts it fraudulently on their website as if these therapists work for them. They are spreading misleading information to people who are just trying to find a therapist! If you're searching for a therapist, consider trustworthy sites like Psychology Today or Open Path Collective.
28 March 2025
Unprompted review
Reply from 7 Cups
Hi, there
7 Cups is the world’s largest mental health community. We have over 570,000 trained volunteer listeners across 189 countries that provide support in 140 languages. We have reached over 73 million people. Often, we need to make referrals to licensed clinicians, shelters, and food pantries. That is why we built our provider directory and local support service. We are now starting to make referrals to local clinicians.
The goal of the local support systems (7cups.com/local) is to connect people online to services offline so they can get better help. We believe therapists are an important part of local support systems.
7 Cups sends out thousands of free referrals to therapists every month. If someone were to complete the contact form on their profile, we would forward their information to them for follow-up. This would essentially be a free referral for them. We operate similarly with food pantries and shelters, as our goal is to connect people with local resources in their community.
We are providing therapists the option of a free premium month of being listed on 7 Cups to gain additional referrals. We are also providing this premium service to therapists free of charge if they cannot afford it as we think it is important for therapists to get referrals and build their practice. We want to feature as many therapists we can as part of the local support system.
If you have any questions or wish to follow up further, we invite you to email us at support@7cups.com
Best regards,
The 7 Cups Support Team
This business is unethical...stay away!!!!!
This business is stealing psychology today, profiles of actual clinicians around the country and posting it on their site as if we work for them or are associated with them in someway. This company is a scam do not sign up for their services and do not use their business. Several of us have asked for our information to be removed many times and our shot back with explanations that we can join their platform for $180. This company is unethical do not associate with this group.
27 March 2025
Unprompted review
Reply from 7 Cups
Dear Sarah Grath,
7 Cups is the world’s largest mental health community. We have over 570,000 trained volunteer listeners across 189 countries that provide support in 140 languages. We have reached over 73 million people. Often, we need to make referrals to licensed clinicians, shelters, and food pantries. That is why we built our provider directory and local support service.
We are now starting to make referrals to local clinicians.The goal of the local support systems (7cups.com/local) is to connect people online to services offline so they can get better help. We believe therapists are an important part of local support systems.I understand that you may have reasons for wanting to be removed, but I wanted to share some additional context that you might find helpful. 7 Cups sends out thousands of free referrals to therapists every month. If someone were to complete the contact form on your profile, we would forward their information to you for follow-up. This would essentially be a free referral for you. We operate similarly with food pantries and shelters, as our goal is to connect people with local resources in their community.
We are providing therapists the option of a free premium month of being listed on 7 Cups to gain additional referrals. We are also providing this premium service to therapists free of charge if they cannot afford it as we think it is important for therapists to get referrals and build their practice. We want to feature as many therapists we can as part of the local support system.
Please email support@7cups.com and we will delete your listing
Best wishes,
The 7 Cups Support Team
Unethical company
I am a Licensed Clinical Social Worker in Maryland and discovered yesterday that I am listed on 7 Cups' website. I did not give permission for 7 Cups to use my name and information. This is a blatant way to attract people to their website by posting information gleaned from Psychology Today without my permission. (The write up they have about me is written in the third person, but is very close to what I wrote for my Psychology Today listing.) Listing licensed therapists (who have not given permission for their information to be used by 7 Cups) attracts people to their website, even though 7 Cups offers unlicensed “active listeners” with no training in providing psychotherapy to people who are clearly looking for licensed therapists. They are trying to attract therapists to join their network by asking them to pay monthly fees for the listing (once they learn about your listing and contact you to remove it), but this is clearly a bait and switch technique that does damage to everyone's reputation. It is duplicitous to post my information as if I am part of their network and say the client can “contact me,” when, in fact, they don't pass on the client’s message at all. (Yes, 7 Cups put a small disclaimer at the bottom, but many people are likely to not read it.) I know of someone who tried to contact me because of being on the 7 Cups website, but I was not contacted by them, even though the potential client wrote to me on that website. It was only because of their perseverence that I did not lose a potential client to 7 Cups' dishonest practice.
UPDATE TO REVIEW, 3/28/25:
In your reply (below) to my initial review, you state " If someone were to complete the contact form on your profile, we would forward their information to you for follow-up." THIS IS NOT TRUE. Someone DID complete the contact form for me and I have NOT received any information about it from you.
26 March 2025
Unprompted review
Reply from 7 Cups
Dear Judy G,
7 Cups is the world’s largest mental health community. We have over 570,000 trained volunteer listeners across 189 countries that provide support in 140 languages. We have reached over 73 million people. Often, we need to make referrals to licensed clinicians, shelters, and food pantries. That is why we built our provider directory and local support service. We are now starting to make referrals to local clinicians.
The goal of the local support systems (7cups.com/local) is to connect people online to services offline so they can get better help. We believe therapists are an important part of local support systems.
I understand that you may have reasons for wanting to be removed, but I wanted to share some additional context that you might find helpful. 7 Cups sends out thousands of free referrals to therapists every month. If someone were to complete the contact form on your profile, we would forward their information to you for follow-up. This would essentially be a free referral for you. We operate similarly with food pantries and shelters, as our goal is to connect people with local resources in their community.
We are providing therapists the option of a free premium month of being listed on 7 Cups to gain additional referrals. We are also providing this premium service to therapists free of charge if they cannot afford it as we think it is important for therapists to get referrals and build their practice. We want to feature as many therapists we can as part of the local support system.
If you do not wish to have your profile listed and decide not to become part of our local support network then please let us know at support@7cups.com and we will delete your profile within 48 business hours.
Best regards,
7 Cups Support Team
Unethical Scam
I am a psychotherapist licensed in NY and CT. Yesterday, I discovered that 7 Cups had scraped my profile for their website. I have never worked for 7 Cups, and I promptly requested that they remove my profile through their Customer Service Department. I received an email that they would respond to me within 48 hours and I am waiting.
I also sent an inquiry as a client about connecting with me, the provider, via 7 Cups, to which I received this email: "Thanks for using the 7 Cups directory! We’ve contacted the listed service provider you selected and will keep you updated. In the meantime, did you know that 7 Cups is the world’s largest emotional support community, with millions of members and over 500,000 trained volunteer listeners? Whether you’re looking for someone to talk to or resources to support your well-being, we’re here for you," followed by a link to click on to choose other services within 7 Cups. 7 Cups never contacted me as a provider to alert me to this inquiry.
This reminds me of the bait and switch scheme, that CareDash ran several years ago, when people were directed to profiles of therapists who had not consented to be a part of CareDash, and when clients inquired about working with these therapists, they were directed to BetterHelp therapists instead.
Please beware of this unethical practice. You can read more about the lawsuit and settlement between 7 Cups and the state of California that highlights some of the dangers on Mashable. Search for 7-cups-tech-suite-california-deal.
26 March 2025
Unprompted review
Reply from 7 Cups
Dear Kim,
7 Cups is the world’s largest mental health community. We have over 570,000 trained volunteer listeners across 189 countries that provide support in 140 languages. We have reached over 73 million people. Often, we need to make referrals to licensed clinicians, shelters, and food pantries. That is why we built our provider directory and local support service. We are now starting to make referrals to local clinicians.
The goal of the local support systems (7cups.com/local) is to connect people online to services offline so they can get better help. We believe therapists are an important part of local support systems.
I understand that you may have reasons for wanting to be removed, but I wanted to share some additional context that you might find helpful. 7 Cups sends out thousands of free referrals to therapists every month. If someone were to complete the contact form on your profile, we would forward their information to you for follow-up. This would essentially be a free referral for you. We operate similarly with food pantries and shelters, as our goal is to connect people with local resources in their community.
We are providing therapists the option of a free premium month of being listed on 7 Cups to gain additional referrals. We are also providing this premium service to therapists free of charge if they cannot afford it as we think it is important for therapists to get referrals and build their practice. We want to feature as many therapists we can as part of the local support system.
We respond within 48 hours so if you emailed support@7cups.com and haven't heard back from us, please feel free to send a followup and we'll do our best to process your request ASAP.
Best regards,
7 Cups Support Team
Deceptive, misleading, exploitative
I am a licensed psychologist and have never consented to the use of my name or practice information by 7 Cups. Their website listing and exploiting the names and practices of licensed mental health therapists (who are not informed, have not given consent for this use and are NOT a part of 7 Cups) is extremely misleading and deceptive to people looking for mental health care. I have formally requested that 7 Cups cease the use of my name and practice.
24 March 2025
Unprompted review
Reply from 7 Cups
Dear Dr. C,
7 Cups is the world’s largest mental health community. We have over 570,000 trained volunteer listeners across 189 countries that provide support in 140 languages. We have reached over 73 million people. Often, we need to make referrals to licensed clinicians, shelters, and food pantries. That is why we built our provider directory and local support service. We are now starting to make referrals to local clinicians.
The goal of the local support systems (7cups.com/local) is to connect people online to services offline so they can get better help. We believe therapists are an important part of local support systems.
I understand that you may have reasons for wanting to be removed, but I wanted to share some additional context that you might find helpful. 7 Cups sends out thousands of free referrals to therapists every month. If someone were to complete the contact form on your profile, we would forward their information to you for follow-up. This would essentially be a free referral for you. We operate similarly with food pantries and shelters, as our goal is to connect people with local resources in their community.
We are providing therapists the option of a free premium month of being listed on 7 Cups to gain additional referrals. We are also providing this premium service to therapists free of charge if they cannot afford it as we think it is important for therapists to get referrals and build their practice. We want to feature as many therapists we can as part of the local support system.
If you do not wish to have your profile listed and decide not to become part of our local support network then please let us know and we will delete your profile within 48 business hours.
Best regards,
7 Cups Support Team
Illegally using therapists identities to prop themselves up as a legit service.
I am a licensed therapist and 7 cups is using thousands of therapists identities without their permission on their website. This is illegal and needs to be recognized as such. Just use Psychology Today to find a reputable therapist in your area. Additionally, there are no such things as 'active listeners' and the training that this volunteers go through is not mentioned anywhere on the website.
27 March 2025
Unprompted review
Reply from 7 Cups
Dear Dr. Redding,
7 Cups is the world’s largest mental health community. We have over 570,000 trained volunteer listeners across 189 countries that provide support in 140 languages. We have reached over 73 million people. Often, we need to make referrals to licensed clinicians, shelters, and food pantries. That is why we built our provider directory and local support service. We are now starting to make referrals to local clinicians.
The goal of the local support systems (7cups.com/local) is to connect people online to services offline so they can get better help. We believe therapists are an important part of local support systems.
I understand that you may have reasons for wanting to be removed, but I wanted to share some additional context that you might find helpful. 7 Cups sends out thousands of free referrals to therapists every month. If someone were to complete the contact form on your profile, we would forward their information to you for follow-up. This would essentially be a free referral for you. We operate similarly with food pantries and shelters, as our goal is to connect people with local resources in their community.
We are providing therapists the option of a free premium month of being listed on 7 Cups to gain additional referrals. We are also providing this premium service to therapists free of charge if they cannot afford it as we think it is important for therapists to get referrals and build their practice. We want to feature as many therapists we can as part of the local support system.
If you do not wish to have your profile listed and decide not to become part of our local support network then please let us know and we will delete your profile within 48 business hours.
Best regards,
7 Cups Support Team
What else are they doing without permission?
7cups has my information listed without my permission. I am a licensed therapist in IL. While they have a disclaimer at the bottom of the listing indicating I don't work for them, they do not indicate that the information was posted without my permission. Why would you trust your mental health to a dishonest site? What else are they doing without permission?
I have let 7 cups know I don't want to be listed on their profile! That was more than 48 hours ago. And my profile is still there. I had a client reach out to me from 7 cups site, but the client's email never got to me because they kept it. They claim on their website that I speak Italian, which I don't, again demostrating that they are just making stuff up. STAY AWAY FROM THEM!!!!
26 March 2025
Unprompted review
Reply from 7 Cups
Dear fgiordano,
7 Cups is the world’s largest mental health community. We have over 570,000 trained volunteer listeners across 189 countries that provide support in 140 languages. We have reached over 73 million people. Often, we need to make referrals to licensed clinicians, shelters, and food pantries. That is why we built our provider directory and local support service. We are now starting to make referrals to local clinicians.
The goal of the local support systems (7cups.com/local) is to connect people online to services offline so they can get better help. We believe therapists are an important part of local support systems.
I understand that you may have reasons for wanting to be removed, but I wanted to share some additional context that you might find helpful. 7 Cups sends out thousands of free referrals to therapists every month. If someone were to complete the contact form on your profile, we would forward their information to you for follow-up. This would essentially be a free referral for you. We operate similarly with food pantries and shelters, as our goal is to connect people with local resources in their community.
We are providing therapists the option of a free premium month of being listed on 7 Cups to gain additional referrals. We are also providing this premium service to therapists free of charge if they cannot afford it as we think it is important for therapists to get referrals and build their practice. We want to feature as many therapists we can as part of the local support system.
If you do not wish to have your profile listed and decide not to become part of our local support network then please let us know and we will delete your profile within 48 business hours.
Best regards,
7 Cups Support Team
7 cups is creating profiles using the…
7 cups is creating profiles using the names and credentials of licensed professionals without their permission, using these profiles to fish for clients. And then what they offer clients is “active listening” from unlicensed people.
26 March 2025
Unprompted review
Reply from 7 Cups
Dear Dr. Northrop,
7 Cups is the world’s largest mental health community. We have over 570,000 trained volunteer listeners across 189 countries that provide support in 140 languages. We have reached over 73 million people. Often, we need to make referrals to licensed clinicians, shelters, and food pantries. That is why we built our provider directory and local support service. We are now starting to make referrals to local clinicians.
The goal of the local support systems (7cups.com/local) is to connect people online to services offline so they can get better help. We believe therapists are an important part of local support systems.
I understand that you may have reasons for wanting to be removed, but I wanted to share some additional context that you might find helpful. 7 Cups sends out thousands of free referrals to therapists every month. If someone were to complete the contact form on your profile, we would forward their information to you for follow-up. This would essentially be a free referral for you. We operate similarly with food pantries and shelters, as our goal is to connect people with local resources in their community.
We are providing therapists the option of a free premium month of being listed on 7 Cups to gain additional referrals. We are also providing this premium service to therapists free of charge if they cannot afford it as we think it is important for therapists to get referrals and build their practice. We want to feature as many therapists we can as part of the local support system.
If you do not wish to have your profile listed and decide not to become part of our local support network then please let us know and we will delete your profile within 48 business hours.
Best regards,
7 Cups Support Team
7Cups is a place to be.
7Cups is a place everyone should be because asides being a listener or being a member, you get to learn a lot from the training courses, get access to variety of resources. It's a warm place to be.
26 March 2025
Unprompted review
Reply from 7 Cups
It's fantastic to hear you're taking advantage of the training courses and resources. We're delighted you've found 7 Cups to be such a warm and enriching place. Thank you for sharing and we hope you continue to enjoy the community.
7Cups is an amazing community
7Cups is an amazing community! It’s helped me connect to others who help me with life’s struggles. The culture of the organization is amazing. I am proud to be a part of 7Cups as both a member and a listener.
26 March 2025
Unprompted review
Misleading and Dishonest
Misleading and Dishonest. I am a therapist licensed in 2 states. I have never worked with/for 7 Cups, but they listed me on their website to lure customers. When someone asks to be connected to me, they don't do that--instead, they redirect to their own service. In my book, that's fraud.
24 March 2025
Unprompted review
Reply from 7 Cups
Hi there,
7 Cups is the world’s largest mental health community. We have over 570,000 trained volunteer listeners across 189 countries that provide support in 140 languages. We have reached over 73 million people. Often, we need to make referrals to licensed clinicians, shelters, and food pantries. That is why we built our provider directory and local support service. We are now starting to make referrals to local clinicians.
The goal of the local support systems (7cups.com/local) is to connect people online to services offline so they can get better help. We believe therapists are an important part of local support systems.
We are providing therapists the option of a free month of being listed on 7 Cups. We are also providing this service to therapists free of charge if they cannot afford it as we think it is important for therapists to get referrals and build their practice. We want to feature as many therapists we can as part of the local support system.
If you do not wish to have your profile listed and decide not to become part of our local support network then please contact us at support@7cups.com
Best,
7 Cups Community Team
Shady listing counselors
It has been brought to my attention this company is listing counselors that are NOT affiliated with this program when you search thier company and the name of the therapist. Very shady, I asked to have my information removed and it's still on there. This has happened to many other counselors.
25 March 2025
Unprompted review
Reply from 7 Cups
Hi there,
Thank you for your input. 7 Cups is the world’s largest mental health community. We have over 570,000 trained volunteer listeners across 189 countries that provide support in 140 languages. We have reached over 73 million people. Often, we need to make referrals to licensed clinicians, shelters, and food pantries. That is why we built our provider directory and local support service. We are now starting to make referrals to local clinicians.
The goal of the local support systems (7cups.com/local) is to connect people online to services offline so they can get better help. We believe therapists are an important part of local support systems.
We are providing therapists the option of a free month of being listed on 7 Cups. We are also providing this service to therapists free of charge if they cannot afford it as we think it is important for therapists to get referrals and build their practice. We want to feature as many therapists we can as part of the local support system.
If you do not wish to have your profile listed and decide not to become part of our local support network, then please contact us at support@7cups.com
Best,
7 Cups Community Team
7 cups is notorious for stealing…
7 cups is notorious for stealing therapists' profiles from legitimate sites and putting them through AI to create false profiles. To be clear, this is illegal and fraudulent behavior that targets vulnerable people who are struggling with mental health challenges.
25 March 2025
Unprompted review
Reply from 7 Cups
Hi there,
Thank you for your feedback. 7 Cups is the world’s largest mental health community. We have over 570,000 trained volunteer listeners across 189 countries that provide support in 140 languages. We have reached over 73 million people. Often, we need to make referrals to licensed clinicians, shelters, and food pantries. That is why we built our provider directory and local support service. We are now starting to make referrals to local clinicians.
The goal of the local support systems (7cups.com/local) is to connect people online to services offline so they can get better help. We believe therapists are an important part of local support systems.
We are providing therapists the option of a free month of being listed on 7 Cups. We are also providing this service to therapists free of charge if they cannot afford it as we think it is important for therapists to get referrals and build their practice. We want to feature as many therapists we can as part of the local support system.
If you do not wish to have your profile listed and decide not to become part of our local support network, then please contact us at support@7cups.com
Best,
7 Cups Community Team
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