PetMeds Reviews 

I spoke to Steve when I called to place my order this morning. I did not realize I inadvertently cancelled one of my auto ship orders. Steve helped me with my auto ship order and let me know the order would ship today. He was very professional and kind. Excellent customer service.

I am the proud pet parent of two beautiful little dogs, that i have had do years, only recently one was diagnosed w a heart murmur & the other w diabetes. I am a retired senior citizen & all of this is a shock & a financial concern. All of the representatives that have helped me have been professional, patient & understanding, blessings to all of u & thank u so very much for being there. 👍👍❤️

Friendly, helpful, efficient and effective customer service rep.. Give her a raise!

Although my dog's medication was temporarily not available in our regular pharmacy I called Pet Meds and they honored the lower Price.

Steve was a delight to work with. Worked with me to get the best deal and the products I wanted.

The person on the phone that took my order did a great job. He made some suggestions that reminded me of things to buy for Jack. Other than the heart worms preventative, I added a multivitamin, something for allergy relief, and one supplement for his joints. He was very kind & patient with me. He had to delete & add new information because I had moved, and also removed old payment methods and add new ones. He really did a great job on upselling. Very happy to have things for Jack that will make life more pleasant and keep him healthy!

Always GREAT Customer Service! I actually look forward to talking to the stellar staff always on duty. Seriously, who can say that anymore?!?!

Customer service was great 😌

Awesome customer reps on my last few calls, they have gone above and beyond to help with some issues ive had. I appreciate that immensely.

Every experience I have with PetMeds customer service is always TOP. NOTCH! Every single company out there could learn a lesson (or ten!) from PetMeds on how to treat customers. Susie was outstanding, like all the reps I’ve ever spoken with in the past. Genuine, kind, efficient, thoughtful, caring, etc.

I had such a nice experience this morning when Robert took my order for Pet Meds. He was courteous, helpful, and easy to work with. I always appreciate people who make life easy and pleasant.

Steve was a terrific help when I placed my phone order for Bravecto. Very pleasant and patient taking my order and very clear in his explanations.

Your rep, Steve was both courteous and helpful. A pleasure to talk to. Friendly and professional.

Leila was very pleasant, helpful and attentive! She was easy to understand, not talking too fast, or too quietly.

I have been a long- time customer, because of the personal service, confidence in the products sold, and the savings.

Thank You!
L.G.

The service was pleasant

Well, the vet that I use was going to charge me an arm and a leg just for my dogs allergy treatment. I called PetMed and they reduced the charge substantially and expedited shipment to me. I am very happy with the customer service at PedMeds/

Robert was wonderful and satisfactorily resolved all of my issues. His customer service skills were admirable, and he is the main reason I will continue to be a 1-800 Pet Meds customer.

The wait time on the telephone was inexcusable. After being told that my wait time would be over 10 minutes, I had to listen to 25 minutes or "we will be with you in just a moment." The incessant Pet Meds "infomercials" covering food, telehealth, subscriptions, along with the vocal "your wait time is over 10 minutes," not to mention the nudges to go online (while being told that it may take days to hear back from Pet Meds in response to an online query) made that 25 minutes seem like hours.

The woman i spoke with went above and beyond.
She was very attentive to my issue and handled it WAY better than I expected. She deserves praise.