PetMeds Reviews 

Your representative was very nice and knowledgeable. She was a terrific help to me! I enjoyed speaking with her very much.

Steve your customer service representative listened to my Sammy’s health issues and helped me with my order. He was kind, compassionate and helpful.

everything went well except that they only shipped 6 months worth of tick & flea defense instead of 12 months like I ordered :(

They have charged me twice when I asked them to cancel the order. I am currently waiting for a customer service person to answer the phone but I have been in the queue for 47 minutes so far. I have email them several times with no response. What terrible customer service!

Great customer service. He was very helpful and even lowered my cost

I've been a customer for many yrs. I like Pet-Meds because I use to be able to buy my Dogs Meds at a cheaper price compared to the Vets Price. BUT Pet-Meds has gotten more Expensive Now & not happy about that. So once my Pet goes i will Never get another pet again with higher Vet Prices & now higher Pet-Meds Prices.

800PetMeds customer service phone representative Steve was extremely helpful.

I had a problem placing an order and Steve was able to complete my order. Steve was extremely helpful abd knowledgeable.

The rep was friendly, knowledgeable, and helpful. Quickly resolved my issue. The way customer service is supposed to be. THANK YOU!

Excellent service. Very polite. Helpful and timely.

I ordered some flea med for my 6 cats approx 2 months. It was oddly not effective within a few days of appllication and the rep gave me credit for 3 on my re-order of 6 more-which really helped as this is expensive x 6 cats! Appreciated!!

My credit card was charged $237.10 for an ordered and then cancelled. I was on hold for 1 hour and 54 minutes. I had to listen to the recorded message for that whole time. I mailed the prescriptions June 19th and today I was on hold for the above mentioned time frame. My dog is running out of meds. The last message I got was my order was cancelled and you were out of the medication
And it would ship late next week. Not in time for my dog!
I was eventually connected to a lady named Laura, she found the RX’s and has agreed to expedited shipping so my dog does not run out. Thankfully!
I could have been grumpy with her but I was not. I thanked her for her help.
For context I’m in the hospital in Nebraska and my dog is boarding in Washington State. And I have a vet that does not want me to buy the dog meds from anyone other than herself.
I am stressed to the max and have to deal with the incompetence of a company that does not have enough staff to handle calls promptly. MY DOG IS A SERVICE DOG.

The Rep, Susie, was so nice, knew what she was doing, and got account issues resolved. Keep that lady!

The representative was very nice and helpful. He also asked how my fur baby was doing.

wait times are rediculous, chat feature not available, i set up for call back which never happens and i got charged early for auto ship which is why i dont like it

Responsive and proactive. Though I had to wait for a callback, everything went smoothly, all questions answered and order processed smoothly!

Julie my phone rep, I wish every company had representatives like her. Please give her a raise. Polite, knowledgeable, calmed I am so so impressed and grateful. JULIE YOU ARE THE BEST!! This company as a whole has been a true blessing to me my family and our pet.

Salesman Mason was very helpful with ordering product.