Wundagroup Reviews 

1,465
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and extensive knowledge, making interactions pleasant and informative. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized approach, quick responses, and regular updates. The service provided is often described as excellent, with consumers noting the efficiency, ease of the overall process, and the smooth user experience. Reviewers are particularly impressed with the product quality and the rapid response times, finding the systems easy to follow and install. However, some people mentioned issues with the quality of certain components like the blending valve and the design of the boards, suggesting they may not transfer heat effectively. A few other people also felt that the technical support was not always willing to understand or resolve these specific product concerns.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, knowledge, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and efficiency of... See more

Service

Consumers find service to be positive, with many reviewers describing it as exemplary, superb, and... See more

Product

Customers consistently note positive experiences with product, praising its quality, ease of installation,... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It’s just been an incredible, seamless experience from start to finish. The plans and designs are easy to follow and install yourself and overall the product is excellent. Special thanks to Samantha i... See more

Rated 5 out of 5 stars

Really great experience with Wunda so far! Emma was excellent, very friendly and always on hand to answer our questions. We're doing the installation ourselves and Emma was very patient and helpful... See more

Rated 5 out of 5 stars

Great support from technical team. Very smooth transaction, we got what we wanted as per our design there was no fuss to sell additional equipment's / controls etc.. which we did not prefer and they... See more

Rated 5 out of 5 stars

Emma was so helpful - we were on a very short timescale to turn this around in the final stages of renovation & she went above and beyond to get my design processed and ordered very quickly. Even when... See more


Company details

  1. Heating Equipment Supplier

Written by the company

Wunda Group, designing and delivering award winning underfloor heating for over 15 years.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,465)

96 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely superb bit of kit

Absolutely superb bit of kit. I installed it myself and was very straight forward and the Wunda team were very helpful when I phoned them for any advice and guidance on the install.

12 June 2025
Unprompted review
Rated 4 out of 5 stars

Fantastic customer service

A few hiccups along the way with cancelled extra blank boards and a missing component for the manifold. We had the missing component next day couriered so our system could be online before our heatpump install. Emma Liley handled our follow up care amazingly after install and went above and beyond to try to find up what went wrong with the missing boards. Highly recommend anyone installing this system really looking into the install process before starting and making sure their floor is fully level and dust free.

12 June 2025
Unprompted review
Rated 4 out of 5 stars

The product is great easy to DIY all…

The product is great easy to DIY all plans are sent with the delivery. Would be great if they gave you a step by step on how to install the system but I worked it out eventually. Had to get a plumber in to fit it to my combo boiler system as the instructions I guess are generic. Other that those small issues the system is great and the cheapest I found. Side note mine is under porcelain tiles and also laminate floor with an underlay called heat flow. Both working great through the winter. Also have an app to control each ‘zone’.

12 September 2024
Unprompted review
Rated 5 out of 5 stars

My experience as a WUNDA customer

I initially corresponded with Samantha and latterly with Codie. They were both very helpful and efficient. I received a detailed layout plan in a couple of weeks and was able to review and change without incurring extra costs. I received all materials in one delivery within a few days of approving the pipe layout plan. I am self installing my WUNDA rapid response system replacing all radiators with under floor heating. My property is about 100m2 and is now served by an 8 way WUNDA manifold and UFH in all rooms. I am using LVT with XPS underlay and it all looks good so far. The only difficulty I have had is getting the UFH pipes to lay totally flat inside the pipe channels where they turn through 180 degrees in the rapid response boards. I don't yet know if this will be an issue when I come to commission the system. Otherwise everything looks good but only time will tell if my heat loss calculation is accurate. I'm looking forward to being cosy next winter with mu WUNDA under floor heating.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Wundagroup were extremely helpful from…

Wundagroup were extremely helpful from start to finish. I’m so glad we went with Wunda for our UFH - definitely our favourite thing about our new downstairs. The prices are really reasonable and they quality of materials are fantastic.

1 December 2024
Unprompted review
Rated 5 out of 5 stars

Great service and a great product

Great service and a great product. I wanted an under floor heating system that I could install myself and the rapid response system was perfect. From the initial design and quotation through to the technical support when the plumber was doing the boiler connection, Wunda made the process really easy. I would certainly recommend this product.

12 November 2024
Unprompted review
Rated 5 out of 5 stars

Good quality product

Very flexible delivery (we had to change dates due to other works), easy system to apply (we did it diy with the exemption of the manifold) and good quality product. Heats the room up very quickly, providing us a very comfortable kitchen/diner room

11 June 2025
Unprompted review
Rated 5 out of 5 stars

I was recommended Wunda underfloor…

I was recommended Wunda underfloor heating system by a builder friend of mine and I couldn’t be happier.
Having limited floor levels, I needed a slimline system and this company came up trumps, from design to having it installed (By myself) it was hassle free, the customer service helpline was second to none, there was a couple of minor hiccups, but they sorted it out quickly.
In all, I can highly recommend this company, and would definitely use Wunda group again 👍

7 June 2024
Unprompted review
Rated 5 out of 5 stars

A great value for money

A great value for money. Received help all the way from the initial consultation, design of pipe layout to guiding the Gas Engineer for final connection to the boiler. Would certainly recommend to all novice home owners who are thinking about UFH but don't know where to start.

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and product

Excellent customer service and product. I actually ordered one wrong product in the system package but this was exchanged very quickly.
We extended an old cottage with 3 feet thick walls and the WiFi signal was surprisingly not a problem. The extension now has underfloor heating with a conventional screed overlay, whilst the original cottage kept the old system but has replacement radiators with Wunda WiFi thermostatic radiator valves and a new boiler. The two systems run seamlessly from the Wunda app. Each room can be controlled separately having a different temperature if required. A versatile system that can be adjusted easily from our phones depending on whether we have family staying or it is just the two of us.
All rooms have been well insulated and we ran our system all winter with absolutely no problems. The heating was left on and we controlled the heat being supplied to each room. It seemed very cost effective to run once the thick stone walls and underfloor screed slab were up to temperature. Our main living areas were kept at 21degrees, our bedroom at 19 degrees (because we prefer that cooler) and other areas that were being unused at 18degrees. We also run a couple of dehumidifiers and a previously damp cottage now has absolutely no damp and is warm and cosy. Very happy customer.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer services and quality…

Excellent customer services and quality of product. If I needed an extra item it was easy to arrange and delivered within a couple of days. For houses like mine where digging up the floor to insulate it wasn’t an option, this is the next best thing. Super efficient and works well with standard boilers and especially with tiled or stone flooring. Definitely noticed the price drop on the energy bills compared to the old radiators we used to have. Well worth it!

1 November 2024
Unprompted review
Rated 4 out of 5 stars

Excellent solution

Excellent solution, although a bit wasteful with their materials - but apparently you can request a refund on the unused materials.
It’s a great solution that warms our new kitchen really well. And we will definitely consider adding it to our lounger for a full ground floor underfloor heating solution.
It was surprisingly easy to install, which I managed from a DIY perspective. However you will need a qualified central heating engineer to connect to your heating system and install the pump.
I would definitely recommend the solution!

5 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, easy to talk to made the process simple, provided all the required components at a very competitive price and even reduced it when they had to make a slight change. Would recommend to anyone considering underfloor heating.

1 June 2025
Unprompted review
Rated 5 out of 5 stars

Self installed 95 square feet 3 bedroom…

Self installed 95 square feet 3 bedroom bungalow only problem I had was the adhesive for the floor panels it’s now in 9 months connected to an air source heat pump lvt flooring the large lounge set for 21c the bedrooms are 2c lower no thermostats or actuators used open loop system works absolutely fine if you have some diy skills you can install this yourself and leave final connection to your heat source engineer

20 November 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional

Exceptional! I couldn’t be happier with the experience from start to finish. The team was professional, knowledgeable and incredibly efficient. The sistem works flawlessly-my home is now comfortably warm throughout and the heat distribution is even and efficient. Their customer service and tehnical expertise are truly top-notch. A fantastic investment and an excellent experience.
I highly recommend Wunda Underfloor Heating!

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Enquired about underfloor heating

Enquired about underfloor heating, and was assigned Luke Stevens as product advisor. Final quote came under the price of the estimate, and the process with Luke was smooth and easy and any questions were answered promptly. Under 1 week from enquiring to delivery. Highly recommend.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service from the…

Excellent customer service from the original enquiry right through the design process up to placing my order. Delivery is booked for next week on the day I requested, looking forward to fitting the system in a couple of weeks time.

16 May 2025
Unprompted review

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