While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 565 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its effectiveness, noting significant improvements in their pets' mobility and overall well-being. The quality of the product is frequently highlighted, and the customer service is described as excellent, with staff members being helpful, friendly, and responsive. However, some people were dissatisfied with their orders, mentioning issues such as receiving incorrect products, unexpected charges, or difficulties with cancellations and returns, even when products had not yet shipped.

What people talk about most

Product

People report positive experiences with product. Many customers praise the effectiveness of the products,... See more

Quality

Reviewers highlight positive aspects of quality. Many customers report significant improvements in their... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting it as top-notch,... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness and professionalism. Many... See more

Order

Users describe ambiguous interactions with order. While some customers report positive experiences, such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We started useing Wuffes for my 11 year old 100lb pit bull who had a torn acl and arthritis in his legs. We were giving him daily pain meds, fish oil and glucosamine to try to keep him comfortable,... See more

Company replied

Rated 5 out of 5 stars

Our 8-year old rough collie started taking Wuffes Advanced Hip and Joint Support two months ago….since then, we have seen a vast improvement in his mobility….he’s able to go up and down the stairs wit... See more

Company replied

Rated 5 out of 5 stars

Rylie is 12 yrs old, extremely picky and because of that has not been taking joint care supplements. Started having issues getting up and basically walking around. Purchased the Wuffes Advanced Join... See more

Company replied

Rated 5 out of 5 stars

Able to communicate via text when a problem was encountered. Advice given made it possible to fix it quickly. My 12 year old mixed breed started limping in January. Started Wuffes and within 5 days he... See more

Company replied


Company details

  1. Pet Supply Store

Written by the company

We're the joint experts. From helping improve mobility to reducing pain and inflammation, our supplements are filled with scientifically-backed ingredients that help improve joint health from the inside out.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Advanced Hip and Joint Support

Our 8-year old rough collie started taking Wuffes Advanced Hip and Joint Support two months ago….since then, we have seen a vast improvement in his mobility….he’s able to go up and down the stairs without any issues and is a lot more playful….we are grateful to see how well he’s doing.

8 May 2026
Unprompted review
Wuffes logo

Reply from Wuffes

Thank you so much for sharing this wonderful update about your rough collie 🐶💚 We’re beyond happy to hear that after two months on Wuffes, he’s feeling more mobile, playful, and able to handle the stairs more comfortably. Stories like yours truly mean the world to us, and we’re so grateful to be part of your pup’s journey!

-Wuffes

Rated 5 out of 5 stars

Absolutely saw a difference in my 10…

Absolutely saw a difference in my 10 year old Pitbull! he was running and jumping better than he had been the last couple years! would not be renewing subscription if we didnt see results!!!!q

15 April 2026
Unprompted review
Wuffes logo

Reply from Wuffes

Thank you so much for sharing your experience! 🐶💚 We’re thrilled to hear your 10-year-old Pitbull is feeling more active, running, and jumping better again. Hearing that you saw such a noticeable difference truly means so much to us — thank you for being part of the Wuffes family!

-Wuffes

Rated 5 out of 5 stars

Elisa was a wonderful representative

Elisa was a wonderful representative. She resolved an incorrect order in a timely manner, and did so with professionalism. She asked the questions needed to ensure the issue was resolved fully, and provided a complete “wrap up” note to confirm, so there was no misunderstanding.
Appreciatively,
LS

7 May 2026
Unprompted review
Wuffes logo

Reply from Wuffes

Thank you so much for taking the time to share this thoughtful feedback! 💚 We’re so happy to hear Elisa was able to assist you professionally and resolve the issue quickly and thoroughly. We’ll be sure to pass along your kind words to her — feedback like this truly means a lot to our team!

-Wuffes

Rated 5 out of 5 stars

My 12 year old rescue dog acts like she…

My 12 year old rescue dog acts like she is a puppy again! Love, love, love this product! She especially thanks you for getting her moving again!!

6 May 2026
Unprompted review
Wuffes logo

Reply from Wuffes

Hearing that your 12-year-old rescue pup is feeling like a puppy again absolutely makes our day 🐶💚 Thank you so much for sharing this sweet update!

Rated 5 out of 5 stars

Able to communicate via text when a…

Able to communicate via text when a problem was encountered. Advice given made it possible to fix it quickly. My 12 year old mixed breed started limping in January. Started Wuffes and within 5 days he was running again

5 May 2026
Unprompted review
Wuffes logo

Reply from Wuffes

That’s amazing to hear thank you for sharing! 🐶💚 So happy your pup is back to running and feeling better! – Wuffes💚

Rated 5 out of 5 stars

The chews work well

The chews work well! I have two senior dogs and a middle aged adult dog and they all get these chews and they have little to no joint pain or stiffness. Customer service is great and was quick to notify me when my information needed updated so my girls didn't miss a shipment.

1 May 2026
Unprompted review
Wuffes logo

Reply from Wuffes

Hi there,
Thank you so much for sharing your experience! 💚 We’re so happy to hear that all three of your pups—your seniors and your middle-aged girl—are staying comfortable and active with the chews. That’s exactly what we love to hear!
It also means a lot to know our customer service team was able to keep everything running smoothly so your girls didn’t miss a shipment.
Give them all some extra love from us, and please don’t hesitate to reach out if you ever need anything 🐾
— Wuffes 💚

Rated 1 out of 5 stars

I hope customers read this before they…

I hope customers read this before they order. I missed the reviews before I order and ended up being scammed. I placed an order to try the product on my dog . I gave it to my dog for two weeks but before I used it all my dog passed away. It’s not bad enough I am heart broken the company notified me they were sending me a second order. I contacted them by email but was informed I signed up for a script. This is the farthest from the truth. I only ordered one 30 day order to try it. Now they insist I take it and charged my credit card even though I contacted the company before it was shipped. I also have read reviews that I’m not the first to be taken in this way by signing you up for a subscription without you knowing it. They also will not take a return. Please beware of this company …They have no heart for a senior who lost his dog of 15 years and refused to halt an item I will have no use for….Its a sham and someday they will answer to a higher authority…

30 April 2026
Unprompted review
Wuffes logo

Reply from Wuffes

Hi there,

First and foremost, we are truly sorry for your loss. Losing a beloved dog after so many years is incredibly painful, and our hearts go out to you during this difficult time 💔

We’re also very sorry to hear about your experience—it’s never our intention to cause additional stress, especially in a situation like this. We want to clarify that our subscription options are always disclosed at checkout, but we understand how this can sometimes be missed, and we sincerely apologize for any confusion or frustration it caused.

What matters most right now is making this right for you. Please reach out to us directly at support@wuffes.com
with your order details, or if you’ve already done so, kindly share your email or order number so we can personally review your situation and find a fair resolution.

We truly care about our customers and their pets, and we’d appreciate the opportunity to help resolve this for you.

— Wuffes 💚

Rated 5 out of 5 stars

My dog Precious has been acting more…

My dog Precious has been acting more her old self since using Wuffes. The only issue I had was I accidentally set up 2 accounts when ordering. Dani from Wuffes took care of that for me. I only had to respond to a text. So far I have no complaints and have only been happy with Wuffes products and services.

30 April 2026
Unprompted review
Wuffes logo

Reply from Wuffes

Hi there,
Thank you so much for sharing this—we’re so happy to hear that Precious is feeling more like her old self again 💚 That’s exactly what we love to hear!
We’re also glad Dani was able to quickly sort out the duplicate account for you—making things easy and stress-free is always our goal.
If you ever need anything or have questions along the way, don’t hesitate to reach out. Give Precious some extra love from all of us 🐾
— Wuffes 💚

Rated 5 out of 5 stars

Wuffes has helped my 12yr old GS

Wuffes has helped my 12yr old GS! He is jumping into my truck again! I had my doubts about this product but it has proved me wrong! Thank you again Dani and Wuffes team! Awesome product!

30 April 2026
Unprompted review
Wuffes logo

Reply from Wuffes

Hi there,
This is amazing to hear—thank you so much for sharing! 💚 We love knowing your 12-year-old GS is jumping into your truck again—that’s such a big win!
We completely understand having doubts at first, so it means a lot that Wuffes was able to prove you wrong and make a difference for your pup. We’ll be sure to pass your kind words along to Dani as well!
Give your boy a big pat from all of us, and if you ever need anything, we’re always here 🐾
— Wuffes 💚

Rated 5 out of 5 stars

I have a 10 year old malamute who has a…

I have a 10 year old malamute who has a hard time getting up and her back legs shaking and well she was doing really good and then she ran out she had about 5 days before she got her next tub when I got a text from Wuffes to see how she was doing and they got right on sending her another right away I have to say that they are very thoughtful and caring for my fur baby I couldn’t ask for any better service than what I was getting from Wuffes I will continue purchasing from Wuffes I really appreciate everything that they have done for me

29 April 2026
Unprompted review
Wuffes logo

Reply from Wuffes

Thank you so much for sharing this 💚 It truly means the world to us to hear how much of a difference this has made for your pup. Seeing them struggle is so hard, and we know how much love and care goes into finding something that can help.

We’re so happy to hear they’re feeling more comfortable and getting back to being themselves again 🐶 Moments like this are exactly why we do what we do.

Give your sweet pup some extra love from us 💚
– Wuffes💚

Rated 5 out of 5 stars

Top notch customer service

Top notch customer service. Fast, courteous, and helpful.

28 April 2026
Unprompted review
Wuffes logo

Reply from Wuffes

Thank you so much, Vicki 💚🐶

It truly means a lot to hear that you had a fast, helpful, and positive experience with our team. We always aim to be there for you and your pup every step of the way, so knowing that came through really makes our day.

We appreciate you being part of the Wuffes family 💚
– Wuffes💚

Rated 5 out of 5 stars

Highly recommend my fur baby loves them

My dog is a great Pyrenees about 10 months old and almost 75 pounds and her anxiety was through the roof. She’s a natural guard dog and we have about seven acres half of it is forest so at night she gets very anxious by things she can’t see and was barking constantly and these bites. I got the anxiety bites and they are wonderful. She loves taking them. We have a routine every morning. She waits for her two bites and she sits patiently and takes them very gently and they’ve done wonder her anxiety is cut in half and you know she’s able to function without always having to be next to us so yeah, the stuff is great. Highly recommend.
Customer service is awesome very professional very understanding. Make sure that I understood everything that was going on. Made me some offers and actually asked about my pet. Very very awesome customer service experience.

29 April 2026
Unprompted review
Wuffes logo

Reply from Wuffes

Thank you so much for sharing this 💚🐶

It’s clear how much love and care you have for your pup, and we can only imagine how stressful it must have been seeing her so anxious, especially at night. We’re so happy to hear that she’s feeling more at ease and that you’ve been able to build such a sweet routine together 🐾

Moments like her patiently waiting for her chews and feeling safe enough to relax are truly special. Hearing that her anxiety has improved and that she can feel more independent means everything to us.

And thank you as well for your kind words about our support team 💚 We always want to make sure both you and your pup feel cared for every step of the way.

Give your gentle girl some extra love from us 💚
– Wuffes💚

Rated 5 out of 5 stars

I love your products and my dog does…

I love your products and my dog does great with them. Your customer service representative, Elisa was a dream. She listened to my situation and was kind and knowledgeable about what products work best for Maserati (Mazi). Elisa is a super associate and so are your products.

28 April 2026
Unprompted review
Wuffes logo

Reply from Wuffes

That means so much 🐶💚 Thank you for your kind words we’ll be sure to pass this along to Elisa! So happy Mazi is doing great! 💚 – Wuffes💚

Rated 5 out of 5 stars

Bought her more time for such a little price

My brother‘s dog Chloe was practically paralyzed back in January and February 2026. She’s 13 years old and she’s a pitbull mix and such a sweetheart. She was rescued from a kill shelter a week before they were going to take her life and now she’s lived 13 wonderful years. Back in January it was almost decided she was gonna be put down because her knee and hip pain was so bad that it didn’t seem right to let her suffer. They tried some acupuncture and a little bit of medication and although it helped slightly nothing completely helped at that point and then after several Instagram ads that I seen, I told my brother about this company and I decided to purchase the first round and just give it to him so he could at least give it to her and try

Well here it is almost May and she is as happy as can be for 13 years old. She’s wandering around most days without really any signs of struggle or pain. And she’s got a big ol smile on her face the majority of the time. So with that being said, I will definitely recommend this product to anyone in a very similar situation. At the very least, give it a try because the price is right to spare years months or even Just weeks with your loved pet.

19 March 2026
Unprompted review
Wuffes logo

Reply from Wuffes

That’s such a beautiful story 🐶💚 Thank you for giving Chloe that chance stories like this That’s such a beautiful and powerful story 🐶💚 Thank you for giving Chloe that chance what you and your brother did truly means everything.

We’re so happy to hear she’s enjoying her golden years with more comfort, movement, and that sweet smile again. Moments like these are exactly why we do what we do 🥹

Please give Chloe some extra love from us she sounds like an incredibly special girl 💚 – Wuffes💚

Rated 1 out of 5 stars

NEGATIVE-5 stars

NEGATIVE-5 stars. This was one of the worst customer experiences I’ve had.

This company placed a subscription order for me at MIDNIGHT who is even awake monitoring and approving charges at that hour? Then they immediately hide behind a “2-hour cancellation policy,” as if that’s reasonable when the order is placed while customers are literally asleep.

I had already canceled my subscription and moved to a new address. I contacted them right away, explained that I no longer live there, and asked them to stop the order. Their response? They refused to cancel it, even though it had NOT shipped yet.

Then after denying my request, they went ahead and shipped it anyway to an address I already told them I don’t live at.

Their solution was to “return the product.” How am I supposed to return something I will never receive?

They also advertise a 90-day money-back guarantee, which clearly does not apply when it actually matters.

Charging customers for products they won’t receive, ignoring address issues, and hiding behind technicalities is not just bad service it’s misleading.

Avoid this company, especially their subscription service. If something goes wrong, don’t expect them to fix it.

25 April 2026
Unprompted review
Wuffes logo

Reply from Wuffes

Hi there,

We’re truly sorry to hear about your experience we completely understand how frustrating this must have been, especially given the address issue and timing of the order.

Subscription renewals are processed automatically based on the schedule selected at checkout, which can sometimes occur outside of typical hours. That said, you absolutely should feel supported if something doesn’t look right, and we’re sorry this wasn’t your experience.

Regarding the cancellation window, our system does have a short processing period once an order is generated, but we understand situations like yours especially when an address has changed need more flexibility and care. Shipping an order to an outdated address after you flagged it is not the experience we want for our customers.

We would really appreciate the opportunity to make this right. If you haven’t already, please reach out to us directly at hello@wuffes.com with your order details and updated information. Our team will review your case closely and work with you on a proper resolution.

Thank you for bringing this to our attention your feedback helps us improve.

Wuffes Customer Service.

Rated 1 out of 5 stars

I was very honest with the company and…

I was very honest with the company and told them that I could not use the product for the full 90 days due to the fact that my dog is allergic to it. He broke out in hives and was covered with rashes from it. They refused to refund my full amount of payment, saying that they only refund it when you use the product for the full 90 days! There was NO way I would have given it to my dog and made him suffer that long. I’m disgusted with their service and their policies. I would give them a minus ten if I could!

24 April 2026
Unprompted review
Wuffes logo

Reply from Wuffes

Hi there,

We’re so sorry to hear about your dog’s reaction that must have been really upsetting to see, and we completely understand why you would stop using the product right away.

Your pup’s safety and comfort should always come first, and we appreciate you being honest with us about what happened. This is certainly not the experience we want for you or your dog.

While our 90-day guarantee is designed to allow enough time to see results, situations involving sensitivities or adverse reactions should always be handled with extra care and understanding. We’re sorry this wasn’t reflected in your experience.

We’d truly like the opportunity to review your case more closely and make this right. Please reach out to us at hello@wuffes.com with your order details so our team can take another look and work toward a fair resolution.

Thank you for bringing this to our attention.

Wuffes Customer Service.

Rated 5 out of 5 stars

Finally my dog likes it

My dog, Jack is almost 16 years old. My vet recommended glucosamine. I tried supplements from several manufacturers and couldn't get Jack to consume them. My friend recommended Wuffes. I ordered it and Jack loves it crumbled on his food. When I showed the container to the vet, she actually said it was excellent. When I had a question, customer service got back to me right away with the answer. They were polite and not condescending at all.

25 March 2026
Unprompted review
Wuffes logo

Reply from Wuffes

Thank you so much for sharing Jack’s story with us 💚🐾

At almost 16 years old, it means the world to hear he’s enjoying his chews—especially after having such a hard time with other supplements. We love that he’s happily eating them on his food now 🐕✨

It’s also wonderful to know both your friend and your vet guided you to Wuffes—that kind of trust means everything to us. And we’re so glad our team could support you with the care and respect you deserve.

Give sweet Jack some extra love from us 💚

— Wuffes 💚

Rated 5 out of 5 stars

Exceptional Supplements- even better Customer Support

For the past four years, we have given Wuffes joint supplements and multivitamins daily to our ten-year-old German Shepherd. Initially, we adopted this proactive approach to prevent hip dysplasia, a prevalent condition in this breed. Recently, our fur baby experienced gastric issues, prompting our veterinarian to recommend discontinuing the supplements. While the cause of these issues remains uncertain, we intend to resume the supplementation regimen at a later date.
Wuffes’ customer service has been exceptional, demonstrating a genuine commitment to the well-being of our pet. They wholeheartedly support their products and prioritize customer satisfaction.

19 April 2026
Unprompted review
Wuffes logo

Reply from Wuffes

Thank you so much for sharing this and for trusting Wuffes over the past four years 💚🐶 It means a lot to hear that your German Shepherd has been part of your daily routine with both our joint supplements and multivitamins.

We’re really sorry to hear about the recent gastric issues and hope your fur baby is feeling more comfortable now. It’s always a good idea to follow your veterinarian’s guidance, and we completely understand pausing supplements while you get things sorted out.

Whenever you and your vet feel it’s the right time to revisit supplementation, we’ll be here to support you and answer any questions you may have. Your pup’s well-being always comes first, and we’re honored to be part of that journey in whatever way is helpful for you both.

Wishing your sweet girl continued comfort and health 💚🐾 – Wuffes💚

Rated 5 out of 5 stars

My red heeler is 11yo. Probiotic chews helped immensely.

My red heeler is 11yo. She had been struggling to do her business. She would stay squatting for a while with nothing coming out. This had been going on for quite some time until I got her the probiotic chews. Oh man! She is not struggling anymore. She has a smile on her face after she does her business. Everything is flowing smoothly. I’m glad I found the right product to help her out. She’s 11, I plan to take care of her longer than the regular lifespan for a red heeler.
The customer service was superb! The representative was friendly, quick, and made it simple. Definitely going to keep my subscription active.

20 April 2026
Unprompted review
Wuffes logo

Reply from Wuffes

This makes us so happy to read 🐶💚 We’re truly glad your girl is feeling more comfortable and no longer struggling that kind of relief means everything. It’s amazing to hear she’s back to her happy self after such a tough time.

Thank you as well for your kind words about our team we’re always here to make things as easy and supportive as possible for you both 💚 Wishing your sweet pup many more happy, healthy years ahead! – Wuffes💚

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look