WorldSoccerShop Reviews 

1,342
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

SCAMMERS!! This website is an absolute scam, please please please do not order from here. I ordered a jersey that was supposed to arrive in 3 days and received an email from World Soccer that it would... See more

Company replied

Rated 3 out of 5 stars

Easy to order. Shipping is a joke. Package arrived and jersey was literally in a ball in the bag. Did not look new due to this. Wrinkles were ridiculous. Had to be steamed to release all the wrinkles... See more

Rated 1 out of 5 stars

Deceptive shipping and poor customer support. I paid for Express 2-day Shipping and my order took 4-days to get to me. Customer support claims that it arrived in 2-business days and refused any refu... See more

Rated 5 out of 5 stars

Consummate professionals. Website is functional, great selection, decent turnaround time, customer service is tremendous. I've ordered dozens of kits from them, they have not disappointed. If i... See more

Company details

  1. Soccer Store
  2. Clothing Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Sporting Goods Store
  6. Sportswear Store

Written by the company

WorldSoccerShop.com is the premier online store for soccer fans and players with the largest selection of officially licensed club and national team jerseys as well as soccer cleats, jerseys, and more for the active player. Powered by Passion!


Contact info

2.7

Poor

TrustScore 2.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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2.7

All reviews

(1,342)

22 reviews in the last 12 months

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Rated 2 out of 5 stars

I purchased some Neymar cleats pro on…

I purchased some Neymar cleats pro on the 15th with the order number of 417775710 and it was supposed to arrive today but i got an email they canceled it, how do i get the money back?

5 November 2020
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

German,
Sorry for the issue with the Neymar cleats. You were not charged for the cleats as we do not charge customers until their item ships from our warehouse. These cleats have been discontinued by the brand. If you still have any questions regarding the order please contact our customer service team - Email: info@365sport.com or Phone: 1-800-277-7255

Rated 1 out of 5 stars

Order number

Order number : 417337600 when I first placed the order you guys took $261.10 from my account to hold to place on my card to verify that sufficients funds are available to cover the order total. But it says that it was supposed to be dropped off within a few business days rendering the balance available again. But it was never dropped back off into my account so i am still missing $261.10 from my account. Recently you took $261.10 dollars again when I already payed in the beginning.

17 October 2020
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Arthuro,
I see your cleats have been delivered. I hope you are enjoying them.

I see you have contacted customers service and they are looking into the issue. I am unable to review credit card information so will let customer service work out the issue.

Thanks for your patience.

David F

Rated 3 out of 5 stars

Hard work if you want a refund

Sent back a Liverpool shirt, due to this being a gift but I had the wrong size. They are claiming ignorance and refusing to give me a refund. So £60 odd pound down the drain. I’ve been told they do this from someone who had a similar issue just didn’t believe it to be true. If you buy from this company ensure you have the right size first.

After making a couple of complaints I’ve now finally got through to someone who was willing to help and I’ve now been given my refund

1 October 2020
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Chris,
Sorry for the issue with your return. We are happy to accept returns on non worn, in good condition (all original tags) items purchased from World Soccer Shop. Please send me your order # and I can look into the issue.
David F

Rated 1 out of 5 stars

Absolutely horrible

Absolutely horrible. I was forced to purchase with PayPal. So two weeks later I finally get a tracking number and it said it had already been delivered to my house about a week earlier so I called the post office for them to tell me that they sent it to a completely different address. Scammers scammers scammers

21 September 2020
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Katti,
Sorry for the issues with your order. Please send me your order # and I will look into it and if the post office was not able to find the package get a replacement order sent to you.
David F

Rated 1 out of 5 stars

Poor poor poor small not a xl stitching…

Poor poor poor small not a xl stitching out every where got away one and everything different rubbish what my money back fake

16 September 2020
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Terry,
Sorry for the problems with your jersey. Please send me your order # and I can look into it. World Soccer Shop only sells official gear purchased directly from the brands (adidas, Nike, Puma , etc) so it should be high quality (not a fake).
David F

Rated 2 out of 5 stars

Ordered a childs chelsea football kit…

Ordered a childs chelsea football kit and the stitching is awful. The word football foot is smaller than Ball not happy one bit with this

15 August 2020
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Carly,
Please send me your order number (and item number if possible) and I can look into it for you. We are happy to replace any defective product as it sounds there are issues with the jersey you ordered.
David F

Rated 1 out of 5 stars

Just received my FC Porto shirt after…

Just received my FC Porto shirt after waiting for over 3 weeks very disappointed! Stitching poor on shirt and of inferior quality ! Clearly a fake and after spending £60 inc post and Packing I expected better. I certainly won’t be using this site again !

10 August 2020
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Chris,
Sorry for your experience. Please send me your order number and I can look into your order.

We ONLY purchase official gear directly from the club technical brand sponsor (New Balance for Porto) so you can be sure it is official if purchased from World Soccer Shop.

David F

Rated 1 out of 5 stars

Terrible Customer Service - USED PAIR OF CLEATS

A week ago I bought the new Mizuno Morelia Neo 3’s (which are not cheap!). I was sent a completely destroyed box with a clearly used/worn pair of cleats inside. There was mud in the spikes the bottoms were scuffed and the tags had been ripped off and were lying in the bottom of the box. I was shocked that they even accepted the return from the previous owner it was that bad.

So I called customer service and there was almost no help on their end or empathy for that matter when I asked for the replacement cleats to be expedited. I shouldn’t have to wait over a week to get a new pair sent to me, especially because of the degree of oversight on their part for even considering sending these to me. It’s like pulling teeth and quite frankly a horrible consumer experience. I’ve spoken with three service reps and they were beyond incompetent. I want to like this company and continue to shop with them but issues like this are incredibly frustrating. At least pretend to care when you mess up and expedite the solution.

Thanks for reaching out David, I really appreciate it! My order number is 416906776. I will happy to update my review if you can help expedite this.

24 July 2020
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Nick,
I see you contacted customer service on 7/25. It looks like they were able to update to Next Day shipping although you would need to place another order. Unfortunately we can not ship out replacement items until the original is returned. I will also contact customer service regarding your issue.

SoccerFan,
Sorry for your experience. Please send me your order # and I can look into the issue for you.
The Mizunos are nice cleats and you should not have received a worn pair. I will work to get another pair shipped to you.
David F

Rated 1 out of 5 stars

I ordered a jersey that was too small…

I ordered a jersey that was too small and returned it for a bigger size. Meaning I had to rebuy it. I send the small one back and got the large one and I never got my Refund for the small one. I send 3 emails and it’s been 2 months. I spend over $400 and I have 1 Jersey not 2. Don’t bother with this place.

22 July 2020
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Godwin,
Sorry for your issues. Please send me your order # and I can help with your refund. Please also check that you ordered from Worldsoccershop.com. We have recently been mistaken for another website - worldfootballshop.co.uk
Thanks,

Rated 1 out of 5 stars

Football Shirt Order

Ordered a football shirt 3 weeks ago and still not arrived. I have sent an email and no response and tried to call but can't get through.
I have only received an original email confirming purchase, heard nothing else.
I am now beginning to doubt this store and they have taken my money.

Order number was 27694

Just found this at bottom of order confirmation

Thanks for using worldfootballshop.co.uk!

21 July 2020
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Unfortunately that is not one of the World Soccer Shop order #'s. They are not affiliate with World Soccer Shop. Can you send me the URL of the site you place the order so I can try and have them shut down? As you can see from other reviews, there are many people ordering from this scam site.

Becky,
Please send me your order # and I can look into it for you. Unfortunately we have found that some people have ordered from sites that look like World Soccer Shop but that are not. The only World Soccer Shop site with official gear and great service is - https://www.worldsoccershop.com/

David F

Rated 1 out of 5 stars

I ordered a football kit for my…boo

I ordered a football kit for my grandson birthday Back in the beginning of June and I can’t believe I’ve still not received it his birthday next week and no kit can’t believe it’s taking so long I’ve messaged loads of times and they keep saying it be with you soon

19 July 2020
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Billie Jean,
Sorry for the issue with your order. Please send me your order number and I can look into the problem. David F

Rated 1 out of 5 stars

Be careful what you order from them !

Be careful what you order from them !! I ordered an authentic jersey and PAID for an authentic jersey but they sent a replica instead and never answered me about my concerns.

3 July 2020
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Monique,
Please send me your order number and I can look into the order and make sure you receive what was ordered.
David F

Rated 1 out of 5 stars

Poor communication

No Email confirmation of purchase and no chance to speak to customer services. Can someone contact me please. Order 27036

1 July 2020
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Headchef7, please send me the URL from the site you ordered. 27036 is NOT a site affiliate with World Soccer Shop. Many sites try to replicate our look but can't replicate our service. David F

Rated 2 out of 5 stars

I ordered a borussia dortmund away…

I ordered a borussia dortmund away shirt on June 9th, my order number is #23698. I understand that with the virus shipping will be delayed but i haven’t received any information regarding the order. I would just like some reassurance on this and maybe a way to track my order, please.

20 June 2020
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Joe,
#23698 is not a World Soccer Shop order number. You may have inadvertently ordered from a competitor site (many which are designed to look like WSS). Can you please send me the URL so we can evaluate if they are using our images and copy? We work to have sites using our creatives remove them so as to avoid confusion. Please visit our site to if you still need a jersey - https://www.worldsoccershop.com/

Rated 1 out of 5 stars

My son ordered a pair of Liverpool FC…

My son ordered a pair of Liverpool FC New Balance home shorts #22285.
This was on 31st May and it’s now 16th June and have heard nothing.

16 June 2020
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Sue,
#22285 is not one of World Soccer Shop's invoice or SKU numbers. Can you check to make sure the order was with World Soccer Shop?

If you don't mind please send me a link to the site. There are some sites that try and copy our look but don't provide the best service.

Rated 1 out of 5 stars

Never order from this site been waiting…

Never order from this site been waiting for parcel for over 7 weeks

8 June 2020
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Jo,
Please send me your order # and I can look into your order. I know we have had issues with copy-cat sites that are not shipping as fast as we aim to.
David F

Rated 1 out of 5 stars

I ordered several items

I ordered several items. One arrived, but the other items were delayed again. My order emails come from info at 365sport.com. 416389896

2 June 2020
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Susan,

Sorry again for the delay. The Laser shorts are on back order. They were scheduled to be delivered the first or second week of June although shipments have been delayed due to covid-19. They will shop out as soon as they are received.

If you have additional questions it may be faster to call customer service for updates . The number is - 1-800-277-7255

Thanks for your patience.

S,
What is your order # and I can check on the status.

Rated 1 out of 5 stars

Order update

Can someone please update me on order number 20063? More than 2 weeks now with no update. Thanks.

1 June 2020
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Unfortunately, 20063 is not a World Soccer Shop order #. Please confirm the site the original order was placed and request additional information.

Rated 1 out of 5 stars

Still waiting on my order after nearly…

Still waiting on my order after nearly 2 weeks, not received any updates and the phone number cuts off. Order number 20457

30 May 2020
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Please send me your order # and I can look it up. I know there are some copy cat sites that looked like ours but are not associated with our company.

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