WorldSoccerShop Reviews 

1,342
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

SCAMMERS!! This website is an absolute scam, please please please do not order from here. I ordered a jersey that was supposed to arrive in 3 days and received an email from World Soccer that it would... See more

Company replied

Rated 3 out of 5 stars

Easy to order. Shipping is a joke. Package arrived and jersey was literally in a ball in the bag. Did not look new due to this. Wrinkles were ridiculous. Had to be steamed to release all the wrinkles... See more

Rated 1 out of 5 stars

Deceptive shipping and poor customer support. I paid for Express 2-day Shipping and my order took 4-days to get to me. Customer support claims that it arrived in 2-business days and refused any refu... See more

Rated 5 out of 5 stars

Consummate professionals. Website is functional, great selection, decent turnaround time, customer service is tremendous. I've ordered dozens of kits from them, they have not disappointed. If i... See more

Company details

  1. Soccer Store
  2. Clothing Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Sporting Goods Store
  6. Sportswear Store

Written by the company

WorldSoccerShop.com is the premier online store for soccer fans and players with the largest selection of officially licensed club and national team jerseys as well as soccer cleats, jerseys, and more for the active player. Powered by Passion!


Contact info

2.7

Poor

TrustScore 2.5 out of 5

1K reviews

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2.7

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(1,342)

22 reviews in the last 12 months

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Rated 1 out of 5 stars

Bought a jersey for my husband in…

Bought a jersey for my husband in October and am still waiting on jersey . Do not buy from this website, I’m just livid with this company. Life is stressful enough never mind dealing with this company

16 January 2021
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

David's wife,

Sorry for the issues with your order. Please send me your order # and I can look into the issue and provide an update/help resolve the issue.

David F

Rated 1 out of 5 stars

Still not received my order and emails…

Still not received my order and emails are bouncing back can I get advice please?

16 January 2021
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Shannon,

Sorry for the issues with your order. Please send me your order # and I can look into the issue and provide an update/help resolve the issue.

David F

Rated 1 out of 5 stars

NO REFUND OR JERSEY!! BIG SCAM!

I believe Mr. David F must not like me or racist since I’m the only one he didn’t bother to reply on my review on this site! Once again I ordered a Chicago Fire jersey and received a Chicago fire jersey that’s not even on their website!! Called and customer service sounded just lost when I spoke to them. I sent back their jersey and to this date no refund or Jersey has been sent to me!!! Please stay away from this site!!!! BIG SCAM

10 January 2021
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Noe,

I like everyone and my apologies for missing your earlier review. I try, as you point out, to reply to everyone that leaves a review regardless of whether it is negative or positive.

Please send me your order # and I can look into your order and the status of the refund.

David F

Rated 1 out of 5 stars

I ordered and paid for shirt on 13th…

Dodgy inauthentic shirt I ordered and paid for shirt on 13th November after several emails I received shirt on 7th December. The shirt was a knock off & not an authentic shirt ,the sizing ,material , letters & no man utd authenticity sticker on the label. I contacted the company with my concerns & was asked to send it back which I did on recorded delivery on the 8th December. I am still waiting for my refund & have sent several emails.

28 December 2020
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Julie,

Sorry for your issues. Please send me your order number so I can look into your order and help resolve it.

We only order directly from the brands (adidas, Nike, Puma, etc) so all jerseys are 100% official and backed by the brand and the club. We have options for authentic lettering and numbers so that should have been official (although there are options selected by the customer in the cart to get a standardized letter/number)

Hope to help resolve your issues. Please reply or call World Soccer Shop Customer Service directly - Phone: 1-800-277-7255

David F

Rated 1 out of 5 stars

I ordered a top on 26/11/2020 for a…

I ordered a top on 26/11/2020 for a Christmas present. It still has not come. When I emailed they had said oh it has been dispatched will be there by Friday which was two weeks ago!! Today is Christmas Eve so I definitely will not be receiving this top.
I’m so disheartened and feel scammed!
#55230

24 December 2020
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Samantha,

55230 is not a World Soccer Shop order number so looks as though you may have ordered from a site that looks like ours. What was the name / URL of the site? We report these sites (as most are fraudulent) to have them taken down when possible.

Make sure you order directly from https://www.worldsoccershop.com/ to make sure you are only receiving official gear.

For questions please call World Soccer Shop Customer Service - Phone: 1-800-277-7255 - or you can place an order directly with our customer service group if that makes you feel more comfortable.

David F

Rated 1 out of 5 stars

Ignores me and my girlfriend for days.

Ignores me and my girlfriend for days.
Placed an order last week of November still haven’t received it.

No email to confirm it’s despatched or anything and just reply with the same message about it being despatched when it has not.

This is meant to be a Christmas present by reading other reviews they’ve messed them up too.

Limited responses on live chat if they respond that is and if you call them they just keep you on hold!

£70 down the drain and a ruined Christmas

22 December 2020
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Jordan,

Sorry for the issues with your order. Can you please send me your order # so I can look into it for you?

Please make sure you are contacting our correct customer service number. It is World Soccer Shop Customer Service - Phone: 1-800-277-7255

David F

Rated 5 out of 5 stars

Purchase

Had to email about delayed delivery..prompt reply ..product excellent quality and value ..thank you

19 December 2020
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Leona,

Thanks for the review. We work hard to have the best collection of official soccer gear in the U.S. and a great customer service team to get it out to our customers. Have a great holiday.

David F

Rated 1 out of 5 stars

I ordered a Raul Jimenez Mexico soccer…

I ordered a Raul Jimenez Mexico soccer jersey on November 24 and it still hasn’t came in, and it’s a Christmas gift for someone. It says it arrived at the usps facility, it’s been like that since December 11. I’ve ordered stuff recently from other places that’s going to be on time for Christmas. I’m just very irritated since I’ve been waiting almost a whole month for the jersey that isn’t even close to arriving on time for Christmas. Order# 418085260

17 December 2020
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Shari,
Sorry for the delay with your order. USPS is experiencing unprecedented volume but the jersey should arrive in time for Christmas.

If you have NOT received the package by Monday, Dec 21 please contact customer service and they can check status and help.

World Soccer Shop Customer Service - Phone: 1-800-277-7255

David F

Rated 1 out of 5 stars

Order 59447

Order 59447. Still waiting for my order since beginning of Dec, grandchild’s football kit for Christmas. Can’t get through on the phone and no one is answering on the on-line chat. I’ve now checked reviews and people are being warned the kits are fake if they do turn up.

17 December 2020
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Joanne,

59447 is not a World Soccer Shop order number so looks as though you may have ordered from a site that looks like ours. What was the name / URL of the site? We report these sites (as most are fraudulent) to have them taken down when possible.

Make sure you order directly from https://www.worldsoccershop.com/ to make sure you are only receiving official gear.

David F

Rated 1 out of 5 stars

Worst online shopping experience ever

Ordered multiple items that were on sale and looked very good for the brand I chose. Unfortunately all Nike and adidas items were cheap quality and worth nothing for the money I paid. To make my experience worse, I shipped items internationally and paid almost 80 Dollars more. Almost cost me $300 for no value at all. I am very disappointed with my experience with your service. Order no. 418095981.

14 December 2020
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Jaber,

Sorry for your issues. We purchase gear directly from Nike and adidas and is official and to each brands standards. If you are not pleased you can return items to WSS.

I see on the order listed you shipped to Seacacus, NJ. What is the order # that was shipped overseas? I can look into that order.

David F

Rated 1 out of 5 stars

I placed an order on November 27th for…

I placed an order on November 27th for a Christmas gift. The shipping label shows it was created on 12/3 and has not had an activity since. I've contact support in regards to the status and was told not to worry. Guess it WON'T be here for our sons present on Christmas morning! Wouldn't recommend as their shipping is slow and their customer service is lack luster!!

My order number is 418123759

14 December 2020
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Miranda,
Sorry the issues with your order. Please send me your order # and I can look into the status. Items ordered on Nov 27 should definitely arrive for Christmas unless they were listed as on back order, which means we are waiting to receive more from the brand.
David F

Rated 1 out of 5 stars

Replica Product - No answer yet

I made an order with number #418010815 on 11/16/20 for "Liverpool 20/21 Away All Weather Jacket by Nike". Before I made my purchase I send an email to them asking if this is an authentic nike product and the next day they replied me that "Yes it is an official nike product". So i made my order.

At 12/04/20 the product arrived and I saw the label on the plastic cover that it is a replica product, not a genuine product. I tried to reach them several times with email and messenger but no reply until now. I asked for refund because they lied to me that this would be genuine product.

This is not a professional behavior to customer and i will try to get my money back through my bank because i believe that this website is a fraud

10 December 2020
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

George,
Sorry for the confusion. The Liverpool 20/21 Away All Weather Jacket by Nike is an official item. We purchase these (and all our Nike gear) directly from Nike.

'Replica' can be a confusing term in the industry. It does not mean it is not official (again we source this product directly from Nike). It is usually used to differentiate between 'authentic' items, items that are the exact same as those worn on the field by players although this item does NOT have an authentic version.

We have a good article about the difference between replica and authentic in regards to jerseys on our blog - https://www.worldsoccershop.com/guide/authentic-vs-replica-soccer-jerseys

But please best assured that replica products are officially licensed by the brand and club.

David F

Rated 1 out of 5 stars

Wrong Jersey Sent!!!’ & No help provided

Ordered a Chicago Fire Jersey and got a completely different Chicago Fire Jersey than the one advertised on their website which they only have ONE!! Jersey was ordered on 11/15/2020 - Which ended up shipping two days later on the 17th once I received the Jersey it didn’t match what I ordered got a whole different Jersey same team just different Jersey.. Which makes no sense since the Jersey I received is not even on the website!!! I called customer service to see if I can get help... which was a complete headache since they didn’t even know why I got a Jersey not advertised on their own website... They said they would mail me a new one and here I am a month later haven’t received it yet.. Oh but they got their Jersey back already and didn’t even bother to send any confirmation of the new Jersey being shipped out or any tracking number provided!! I have ordered from them before but with this never again! I will just stick with ordering straight from manufacturers like Adidas Or Nike!!!!

9 December 2020
Unprompted review
Rated 1 out of 5 stars

3 WORKING DAYS TURNED INTO 3 WEEKS

I ordered a celtic top for a christmas present,3 weeks after the order and 3 emails asking where my order was with the same response saying the top would be in the uk this week and would be ready for delivery i realised it was coming from foreign lands your guess is as good as mine i phoned and actually got someone who obviously wished they hadnt answered because i was raging,told them what i thought demanded my money back and 4 days later ive got my money back,NEVER AGAIN------- they responded the next day to my review wanting to understand what went wrong ,my advise to them is read 90% of other reviews and they can see what the problem is,most people say the same thing WHERES MY ORDER dont promise a few days tell them the truth

8 December 2020
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Steve,
Sorry for the issues with your order. Can you send me your order # so I can look into it and make sure other customers don't have the same issue.

We try and be upfront that we are based in the USA and all items ship from the USA.

David F

Rated 1 out of 5 stars

I ordered two rangers football tops on…

I ordered two rangers football tops on 14th Nov, I have sent 4 emails and still had no reply, I have been on live chat and was told they would be dispatched today 4th Dec and confirmation email and tracking no sent and surprise surprise no email!! Would certainly not recommend!! Customer service is appalling!

4 December 2020
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Sorry for the inconvenience. Please send me your order # and I can look into your order. What Rangers items did you order? At the moment, we are out of stock of all Rangers gear.

David F

Rated 4 out of 5 stars

Order took 3 weeks but happy with the purchase

I ordered a football top on the 17th November, it finally arrived today. I had been worried as it just seemed too long to wait. I also began to read reviews and had wished I hadn’t ordered from them. However, the quality of the LUFC top is good and I’m happy with my purchase. The company answered all my emails, think I sent five in all. Goods coming into the country will only get worse with Brexit, so maybe this is the new norm!

4 December 2020
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Jo,
I'm glad to hear you are happy with your order and thanks for your review. We work hard to build (the best) selection of official football jerseys from around the globe and work to ship them to customers quickly, especially at this time of year.
David F

Rated 1 out of 5 stars

Totally dissapointed.

Totally disappointed.
I bought an authentic customize Real Madrid Jersey Last Black Friday. Expecting to get it before Christmas.
So I can not believe that with the Standard Shipping from USA to Canada it takes two months to get it. So, I had to pay FedEx express -which was kind of expensive- to get it on December 21. It is unbelievable all the transactions I had to do and how expensive it was at the end.
I regret my purchase.
I hope get it on time and that the person who will get it... really love it.
Order No.418124549.
Well David you should check you delivery process because it is pretty long 2 months for standard shipping.
My company deliveries machines from Canada to USA and with standard shipping it won't take more than two weeks maybe three because Covid!. So, that a Jersey takes more than a month does not make sense.
Pretty convenience make the customer overpay express shipping.
I quoted it on FedEx the shipment from North Carolina (your address) to Canada (my address) and in CAD it will cost around CAD$30. And I paid you guys already (just delivery) around $60 CAD - two times more!
And in my FedEx quotation as a date I entered December 10 and with FedEx I will get it on December 15 not 21 as you said.
As I said disappointed.
If you contact me. I can send you an screenshot how much I was charged just shipping. And yes I counted that the jersey will be ready for delivery by December 10 because of the customization.

3 December 2020
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Jhoa,

I checked and it is scheduled for delivery before Christmas, currently showing on 12.21. Please keep in mind that the jersey is customized and that adds to the time before it can ship out.

I will pass your comments along to the shipping dept. We are always re-evaluating our shipping to best serve our customers.

David F

Sorry for your issues. Please send me your order # and I can look into the order. It should arrive to you be Christmas. I recommend for all international orders to ship express.
David F

Rated 5 out of 5 stars

I have bought different items where…

I have bought different items where shipping was supposed ti be free based on special offer FREE75 but I was surprised that I was charged for shipping? Order number 418095981. I hope you can help me to refund shipping charges.
Many thanks.
Jaber

27 November 2020
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Jaber,
Thanks for your order. My records show that the FREE75 was applied. If you have more questions you can contact our customer service team and talk directly with a representative Phone: 1-800-277-7255. Have a happy holiday.

Rated 3 out of 5 stars
WorldSoccerShop logo

Reply from WorldSoccerShop

Miss Price,
Thanks for your order. All our jerseys are official and purchased directly from the club sponsor (Nike). Can you send me your order # and I will look into the order for you. There are some copycat sites made to look like World Soccer Shop but are NOT please make sure you visit www.worldsoccershop.com directly to make sure you are ordering from a trusted source.
David F

Rated 2 out of 5 stars

Do you do official printing?

So I bought a 20/21 Bayern Munich CL jersey with the name and number set for Robert Lewandowski. The jersey was great 100% authentic but the name set and number weren’t the original front it was like some random printing that you would see on a Sunday league team jersey. I was kinda disappointed because I really liked the shirt now I don’t because it’s not correct. And now I can’t do anything about it because they have a policy that a custom shirt can’t be returned. Order number 417779833 if you can help in anyway.

10 November 2020
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Christian,
Sorry for the issue with your customization. We try and make it clear when items are added to jerseys whether the customization is official. You are correct that customized items are non-returnable but could not hurt to talk through the situation with customer service - Phone: 1-800-277-7255 - to see if anything can be done.
David F

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