World of Wheelchairs Reviews 

77
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Fantastic customer service! I explained my situation and they were so helpful and kind. I needed an important part for my son’s wheelchair and they purposefully made sure the package was with me the n... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. I am new to wheelchairs and I unfortunately ordered the wrong one. World of Wheelchairs were very kind and collected the wheelchair the next day which was quickly replaced... See more

Company replied

Rated 5 out of 5 stars

Thankyou so much to Kat and Tom for their assistance in helping us get a wheelchair for my husbands grandma at very short notice for our wedding. Tom went above and beyond by dropping it at our venue... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service, delivery was nice and quick. New piece fitted nice and easily. Had my wheelchair up and running stress free.

Company replied

Company details

  1. Wheelchair Store

Written by the company

At World of Wheelchairs, we specialise in supplying high-quality, reliable wheelchairs at competitive prices across the UK. Whether you’re looking for a lightweight travel chair, a robust self-propelled model, or something in between, our mission is to make mobility more affordable and accessible for everyone. As a trusted online retailer, we pride ourselves on offering a carefully curated range of wheelchairs that deliver both comfort and performance. What really sets us apart is our commitment to customer satisfaction. From fast, tracked delivery to our easy return and swap process, we aim to make the entire experience stress-free. We also understand that choosing the right wheelchair is a personal decision, and we’re here to support you every step of the way. At WOW, we combine excellent service with unbeatable value — so you can move with confidence and peace of mind.


Contact info

4.8

Excellent

TrustScore 5 out of 5

77 reviews

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4.8

All reviews

(77)

22 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant service

Brilliant service. Rang with a query after my daughter broke her leg about a leg extension for her wheelchair. Sorted it out straight away delivery in 2 days just in time to go back to the hospital

5 November 2025
Unprompted review
World of Wheelchairs logo

Reply from World of Wheelchairs

Hi Darren!

What a fantastic review - thank you so much ⭐️

We are so proud that our team could provide you with this great service! Knowing that we were able to help your daughter in time for her hospital visit is so rewarding for us, and is exactly why we do what we do.

Thank you so much for your kind words, we truly appreciate it

We are all sending our best wishes for your daughter and her speedy recovery ✨

- Kat

Rated 5 out of 5 stars

Everything went as expected

Everything went as expected, part was just what I wanted to repair my daughter's wheelchair.

25 November 2025
Unprompted review
World of Wheelchairs logo

Reply from World of Wheelchairs

Hi Robert!

Thank you for this fab 5-star review 💫

That is wonderful to hear - we are so glad that everything went well and that you received just the right part for your daughter's wheelchair repair.

Thank you, again, so much for choosing us and for taking the time to leave this 5-star review ✨

- Kat

Rated 5 out of 5 stars

Absolutely amazing.

Absolutely amazing.

I needed a replacement wheelchair and the local shops were charging silly money. I bought the same chair for much cheaper.

The most impressive thing was how fast delivery was. I ordered on the Monday and it was delivered before lunch on the Thursday.

18 September 2025
Unprompted review
World of Wheelchairs logo

Reply from World of Wheelchairs

Hi Johan!

This is absolutely amazing feedback - thank you so much 💫

We are thrilled that you were able to find the exact wheelchair you needed at a much better price through our website. The most rewarding part of our job is hearing that we could help you save some money and also get your wheelchair to you swiftly!

We really appreciate your high recommendation and are so grateful that we have earned your 5 stars ⭐️

- Kat

Rated 4 out of 5 stars

Very good experience and very helpful.

Very good experience and very helpful.

21 August 2025
World of Wheelchairs logo

Reply from World of Wheelchairs

Hi Chris!

Thank you for your kind words and for taking the time to leave this review for us ✨ We are thrilled to hear that you had a good experience ordering from us and that our team were helpful during the process!

We always aim for a 5-star service, so if there is anything we could have improved upon to earn that extra star, please let us know by emailing me directly at: hello@worldofwheelchairs.com

Thank you again for your kind words and for choosing World of Wheelchairs ⭐️

- Kat

Rated 5 out of 5 stars
World of Wheelchairs logo

Reply from World of Wheelchairs

Hi there Trudi,

Fabulous! Thank you so much for the 5-star review. We are delighted that our swift service met your expectations.

Thank you for choosing World of Wheelchairs ✨

- Kat

Rated 5 out of 5 stars

Excellent Customer Service by Roy

Excellent Customer Service by Roy. Took details of Wheelchair which I needed the leg raiser for & checked to see if they were able to get it & phoned me back with the price & I then placed the order. Order was received within a few days after placing the order.

11 August 2025
World of Wheelchairs logo

Reply from World of Wheelchairs

Hi there!

We are super appreciative of you sharing this wonderful feedback - thank you ⭐️ It is great to hear that Roy provided you with excellent customer service and was able to help you get the support and product you needed! I will make sure to pass on your kind words to Roy straight away!

Quick follow-ups for customers, as well as quick delivery times are top priorities for us, and we are so delighted that your order arrived safely within a few days.

Thank you so much for choosing World of Wheelchairs ✨

- Kat

Rated 5 out of 5 stars

Delivered quickly

Delivered quickly , nice wheelchair easier to pysh than my old one

8 August 2025
World of Wheelchairs logo

Reply from World of Wheelchairs

Hi Susan,

We appreciate your 5-star review - thank you ✨ It is fantastic to hear that your new wheelchair was delivered quickly and you are already noticing improvements over your old one!

Thank you for choosing World of Wheelchairs ☺️

- Kat

Rated 5 out of 5 stars

Good company

Had a couple of questions, so rang up. The chap couldn't have been more helpful, and I decided this was the company to buy from there and then. All went very well, very happy.

1 August 2025
World of Wheelchairs logo

Reply from World of Wheelchairs

Hi there,

Thank you so much for sharing your experience with World of Wheelchairs ⭐️ We are truly thrilled to hear that our team was able to answer your questions and provide you with the helpful service that convinced you to trust ordering with us.

Providing excellent support is our number one priority, and we are so glad to hear that everything went well with your purchase!

We hope that you enjoy your wheelchair ☺️

- Kat

Rated 5 out of 5 stars

Bought the G-Explorer

Bought the G-Explorer, all terraine wheelchair. Price and service was good.delivery quite quick too. The chair is both taller and wider when folded, than I had realised. But the main wheels can detatch to give flexibility around this. The chair instruction book was in the bottom of the box, under the chair. I felt tye instructions lacked some detail regarding actual assembly. Search of YouTube came to the rescue again! Yer I recommend, it's a decent chair at a decent price, no doubt. But don't expect it to be too compact size wise. Check the dimensions for your own needs.

28 July 2025
World of Wheelchairs logo

Reply from World of Wheelchairs

Hi Karen!

We are so grateful for your detailed 5-star review ✨ We are pleased to hear you found your G-Explorer to be a great chair at a reasonable price, and also that our service and delivery time met your expectations.

We would also like to thank you for providing such helpful feedback regarding the folded size and the assembly instructions, and we appreciate you noting about the detachable wheels as a helpful workaround for the size of your chair.

Please accept our sincere apologies that the instructions were difficult to find and lacked certain details for the assembly of your chair. Apologies as well for the inconvenience of searching instructions via YouTube. We will pass this feedback regarding documentation and the packaging process to the manufacturer straight away to try and amend this for future orders!

Thank you, again, so much for recommending the G-Explorer. Your full honesty and review is incredibly helpful for, not only future customers, but for us as a company as well ☺️

- Kat

Rated 5 out of 5 stars

Really fast delivery

Really fast delivery

28 July 2025
World of Wheelchairs logo

Reply from World of Wheelchairs

Hi Tom,

Thank you for the 5-star review ✨ We are delighted to know that our quick delivery service met your expectations.

We really appreciate the feedback and for you taking the time to share your experience!

- Kat

Rated 5 out of 5 stars

Excellent service

Excellent service ,delivered so quick, package undamaged and wheelchair ready to use, cannot ask for better service thank you

21 July 2025
World of Wheelchairs logo

Reply from World of Wheelchairs

Hi Shirley,

We couldn't ask for better feedback ourselves—thank you!

Knowing that your wheelchair arrived safely, quickly, and ready for immediate use is exactly what we aim to deliver to our customers.

We appreciate your very kind words about our service and are delighted to have earned your 5 stars! 💫

- Kat

Rated 5 out of 5 stars

purchased the G-Lite pro

purchased the G - Lite pro wheel chair. Great product and great price

21 July 2025
World of Wheelchairs logo

Reply from World of Wheelchairs

Hi there James,

That's fantastic! We are so thrilled to hear that you are pleased with your G-Lite Pro and found the product and the price to be great ⭐️

Thank you for choosing World of Wheelchairs and for taking the time to share your feedback ☺️

- Kat

Rated 5 out of 5 stars

Fantastic service

Fantastic, quick service.
Very helpful.
And the wheelchair is Fantastic

21 July 2025
World of Wheelchairs logo

Reply from World of Wheelchairs

Hi there!

Thank you so much for taking the time out of your day to share your positive experience! We are absolutely delighted by your review ✨ Your feedback means the world to us ☺️

Kat

Rated 4 out of 5 stars

The G-Excel, now with go faster wheels!

The G-Excel turned up quickly as anticipated by paying for express delivery, and was securely packaged. It went together quickly and easily but one of the large rear tyres was flat. After inflating it twice, neither time holding the air for longer than 15 or 20 minutes, I decided to go to Halfords to get a new inner tube because my daughter needed the chair the next day and it would have taken longer to get it fixed by contacting the manufacturer. Apart from this, the chair is brilliant and easy to use and my daughter is very pleased. However, the flat tyre could have spoiled things for her.

Subsequent to this, World of Wheelchairs has been in touch and offered to reimburse the cost of replacing the inner tube which is very good of them but also that they will flag it up to the manufacturer for investigation. I have passed on some more info that may help. It is unusual that one tyre was fine and one was flat but in the end all was well. My daughter is very pleased with the chair....'it turns on a sixpence' - it is light and manouverable while still feeling reassuringly strong. It looks incredible too. Improved the rating due to great customer service!

14 July 2025
World of Wheelchairs logo

Reply from World of Wheelchairs

Thank you for your review and for your kind words about the G-Explorer – we’re so pleased to hear your daughter is enjoying it and that it’s working well for her overall.

We’re really sorry to hear about the issue with the rear tyre. If you’d like to get in touch with us directly, we’d be happy to reimburse you for the cost of the replacement inner tube – just drop us a quick message with the details.

Thanks again for your feedback and support.

Rated 5 out of 5 stars

Well pleased if all the adjustments and…

Well pleased if all the adjustments and quality.

9 July 2025
World of Wheelchairs logo

Reply from World of Wheelchairs

Hi there,

Thanks so much for the 5 stars! We’re really glad you’re happy with the quality and adjustments – that means a lot.

Tom

Rated 5 out of 5 stars

YOU DID WAHT IT HAS TO BE DUN

YOU DID WAHT IT HAS TO BE DUN
WE ORDER SMOOTHLY
GAVE EXSELLENT SERVICE
EN DILVERT VERY FAST

SO 5 STARS

4 July 2025
World of Wheelchairs logo

Reply from World of Wheelchairs

Hi there,

Thank you for the review! Great to hear everything went smoothly and that you were happy with the service and fast delivery.

Thanks again for the 5 stars!

Tom

Rated 5 out of 5 stars

Excellent service prompt delivery of…

Excellent service prompt delivery of wheelchair and great price thankyou

30 June 2025
World of Wheelchairs logo

Reply from World of Wheelchairs

Hi there,

Thanks so much for the lovely review! We're really glad you were happy with the service, quick delivery, and price.

Much appreciated!

Tom

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, their customer service and communication are excellent and I wouldn't hesitate to buy from them again in the future. They went out of their way to accommodate an urgent delivery of a wheelchair that I needed so I can't thank them enough.

27 June 2025
World of Wheelchairs logo

Reply from World of Wheelchairs

Thank you for the fantastic review! We’re so pleased we could help with the urgent delivery and that you were happy with the service and communication.

We really appreciate your kind words and look forward to helping again in future!

Rated 5 out of 5 stars

We had a very pleasant conversation…

We had a very pleasant conversation with Tom, who helped us by listening to what we wanted and then he sent us a link to the order such that we could simply provide payment via card.
The chair arrived the next day!!!
Wonderful!!!

27 June 2025
World of Wheelchairs logo

Reply from World of Wheelchairs

Thanks so much for the lovely review. I'm glad I could help - It was a pleasure speaking with you. I'm glad we managed to sort out the order in the end!

If you need anything else, just let me know!
All the best,
Tom

Rated 5 out of 5 stars

Fast delivery fab product

Fast delivery fab product. So comfortable and steady

24 June 2025
World of Wheelchairs logo

Reply from World of Wheelchairs

Thanks so much for the great review! We're really glad you’re happy with the fast delivery and finding the chair both comfortable and sturdy.

Tom

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