We visited Ullesthorpe world of water today looking for plants for our dipping tank. Total novices here. The helpfulness and knowledge of the staff was brilliant. We didn't get the names but nothing w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Tank turned up on the day I stated and was well packaged in good condition and price competitive so no compliaints. Only thing prob could add to help is they will give you tracking info if you ring th... See more
Company replied
Plants were received really quickly, well packaged and well labelled. Best of all NO DUCK WEED which has been a problem with every other place I have ordered pond plants from in the past (and indee... See more
Company replied
Since our local world of water closed last year I have been ordering pond food for my koi on line. All works extremely well, easy site to order from and delivery always prompt. Only thing I miss i... See more
Company replied
Company details
Written by the company
Founded over 30 years ago, World of Water quickly became one of the UK's leading water garden and Aquarium specialist. If you are looking to build a garden pond, water feature or even a koi pond World of Water can help with all the advice on all the equipment you will need including Pond Pumps, Filters, and Pond Liners. Planting a pond? Our stores have a large range of aquatic plants including water lilies, oxygenators, marginal, marsh and deep water plants as well as a large range of native plants from UK nurseries. Once the pond has settled, make a trip to World of Water for your pond fish, from the spring to autumn you find a massive range of pond fish including, hand picked Koi, Orfe, Goldfish, Tench, Shubunkins, Sarasa Comets and more. Most our stores also have a large aquarium department specializing in tropical fish and all the equipment including tanks, filters and the latest lighting. If marine is your thing we also have a few stores who have a dedicated marine section (please check our website for each stores range) Price Promise "We won't be beaten" we will happily beat any advertised price (excluding auction sites)
Contact info
Hastings Raod, TN17 4PL, Cranbook, United Kingdom
- Mail Order 01580 243 333
- direct@worldofwater.com
- worldofwater.com
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 16% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review. Have a great weekend.
I had a problem with paying on-line and…
I had a problem with paying on-line and you were so helpful over the phone and were able to take payment.
Plants were very well package and arrived in excellent condition. Thank you.
25 September 2023
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review. We are delighted that we could assist you on the phone and that you are pleased with your plants.
Beat my expectations
21 September 2023
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review. We are delighted that we beat your expectations.
Easy ordering system
Easy ordering system, quick delivery, expertly packed to safeguard products and was just what I wanted. Would recommend to others
22 September 2023
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review. Have a great evening.
Fantastic service from Anthony
I had a night mare at my local garden center trying to find me a spare part ..called and spoke to a gentleman called Anthony, very very helpful and found the part I needed, a spare remote control for my water fountain to keep my grandson happy in the garden as he loves the water.,I can say the service I received today was outstanding , I will be using this company again.
Once again Anthony thanks a million for your support and 💯 in customer service , you certainly done the company proud .
Jeanny stacey
13 September 2023
Unprompted review
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review and such lovely feedback. We will make sure your kind words are passed onto Anthony. We will be delighted to help again in the future, should you need any assistance. Have a great evening.
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review. We work hard to keep our prices low and are delighted with your feedback on our service. Have a great weekend.
Parcel arrived ok, no damage
Parcel arrived, no damage, all ok. However it took too long to arrive by Parcel Force (might have been on strike). Ordered on 25/8/23 arrived on 4/9/23. Other that this, no problems, thank you
28 August 2023
Quick delivery
28 August 2023
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review. Have a great weekend.
Excellent filter good value thanks
24 August 2023
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review. We are delighted that you are pleased with your new filter. Have a great day.
Helpful advice, good price.
Helpful advice on suitable size of Oase pump to replace 12yo one and work with existing filter. Good price and prompt delivery too
22 August 2023
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review. We will pass your kind feedback onto the team. Have a great weekend
Great people have been buying from them…
Great people have been buying from them for years and there delivery is very fast so hope to be buying for many more years to come . Keep up the good service.
22 August 2023
Reply from World of Water Aquatic Centres
Thank you for leaving us a review. We apologise that your order was delivered in this manner and we will be chasing this up with our couriers.
Reply from World of Water Aquatic Centres
Thank you for leaving us a review. Have a lovely weekend.
Excellent and VERY prompt delivery
Placed my order for 4 x 2kg tubs of fish food for our fish in our pond and some pond treatment. The website said to expect delivery to be 3-5 working days. To my pleasant shock, the delivery arrived the day after I placed the order. Excellent service.
21 August 2023
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review. If items are in stock, we aim to dispatch as soon as possible. We are delighted to have been able to fulfil your order so quickly.
Simple, quick, on time, efficient
Order dealt with simply and quickly. Delivery well packaged and on time. Paid for 5+5 and received 6+6
21 August 2023
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review. Have a great weekend.
Good plants but poor delivery service
Sadly the courier service let down WoW. They don't have enough drivers. I received a text informing of delivery, I stayed in ALL DAY as they wouldn't leave plants otherwise, nothing arrived. This happened for the next 3 days. When delivery was finally made, the driver was lovely and apologetic, insisted I opened box and checked contents were still ok, just in case. I had only bought marginals which were still damp and easily perked up. WoW take note!
21 August 2023
The staff at Gloucester Water World are…
The staff at Gloucester Water World are brilliant so helpful and very knowledgeable. Definitely recommend them.
21 August 2023
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review. We will pass your kind words onto our team in Gloucester.
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review. Have a great evening.
From the very start when I rang to…
From the very start when I rang to ordered the plants, snails, the pond compost your receptionist was very helpful, ordering was so easy
I received a phone call letting me know about the deliver of goods and email. The boxes arrived within the time the call stated, extremely well packed
Ordering more soon, Thankyou Rowena Clark HR9 7EA
2 August 2023
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review and for your lovely feedback. Have a great weekend.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.