Everything from 1st contact to ordering and delivery of goods! The quality is of very high standard and works perfectly, looks great, we love the result in our hall. Always quick response in dialogue... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered two panels - for king size bed head- chose oak with beige felt- cut two circular holes for power point and refitted by electrician- great advice from team to avoid chipping. Delivered on ti... See more
Company replied
Couldn't be happier with the choice. WoodUp acoustic panels are of an extremely high quality, looking amazing and fairly easy to install. I started the project with free samples, accurate measurements... See more
Company replied
Other than not really having tracking information as a few others have complained about this company, the items did indeed show up in a timely fashion, and they LOOK AWESOME. Good quality and looks p... See more
Company replied
Company details
About WoodUpp
Written by the company
At WoodUpp, we design products that make spaces feel extraordinary. From our signature acoustic panels to a growing range of accessories and interior solutions, everything we create is made to bring warmth, character, and calm to your environment.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
Designed to Make People Feel Good
Written by the company
- At WoodUpp, we create acoustic panels that combine beautiful Danish design with practical sound absorption—perfect for homes, offices, and commercial spaces. All our products are crafted with care and a strong focus on sustainability, using high-quality materials that are easy to install and made to last. Whether you're after a modern, cozy vibe or need to tame the echo in a room, we’ve got you covered. We're proud to help people create spaces that look and sound great.
Contact info
Industrivej 59, 6760, Ribe, Denmark
- +4578740202
- pm@woodupp.com
- woodupp.com
4.5
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My initial “Sample” shipment was lost…
My initial “Sample” shipment was lost by the shipper. Woodupp fast-tracked a reorder immediately; they arrived in two days. The samples are the real deal. I just need to measure my walls and order now.
12 May 2026
Reply from WoodUpp
This is so great to hear, Kurt! Elaina says hello — and whenever you're ready to measure up and place your order, just send her an email and she'll take great care of you from there! 😊
Best regards
Stine Brorsen
WoodUpp Customer Experience Team
Beautiful wood slats that took a long time to get to me
The wood slats are very beautiful and look to be of good quality.
The edges of the front veneer really cause slivers, so care is needed to not run a bare hand over them.
It took a very long time for them to be in stock, and then they sat for a week before actually being shipped (I'm not sure why). This part could definitely be improved by either providing an accurate estimate when smoked larch would be in stock again, or letting me place my order while it was on back order. I almost left for another vendor during all the waiting.
14 May 2026
Reply from WoodUpp
Michael, first of all — thank you for sticking with us. We know that wasn't easy, and we genuinely mean it when we say we're glad you did! 🙏
We're so happy to hear that the panels lived up to your expectations in terms of beauty and quality — that's exactly what we aim for. But we hear you loud and clear on the wait, and we're truly sorry for the frustration it caused.
Your note about the veneer edges is also well noted — thank you for being honest with us, Michael — it's the kind of feedback that actually helps us improve.
We hope to make it up to you next time!
Warm regards,
Stine Brorsen
WoodUpp Customer Experience Team
Reply from WoodUpp
Katrina, reviews like yours are the ones that remind us why we do what we do — thank you so much! 🌟
We're so happy to hear you had a great experience with both the product and our customer service. We know how important it was for you to get the delivery on the right day, and we're really glad Jay was able to get that sorted for you quickly! 😊
Jay says hello, by the way! 👋
We hope to see you again soon, Katrina!
Kind regards
Stine Brorsen
WoodUpp Customer Experience Team
beautiful
These panels are beautiful. They were simple to install and I like all the accessory options to customize my wall.
13 May 2026
Reply from WoodUpp
Our design team will be so happy to hear this, Michelle! We really put a lot of effort into giving you the possibility to customize your wall exactly the way you want it — so your 5 star review truly means a lot to us! 😊
Wish you a great day!
Best regards
Stine Brorsen
WoodUpp Customer Experience Team
Great design with a high-end feel
Great design with a high-end feel. All products are made from good materials and they are easy to install. Im a very happy customer.
14 May 2026
Reply from WoodUpp
Amazing to hear, Ann Marie! It is so important for us to give our customers this exact feeling when buying our products. 🙌
We put a lot of care into every detail — from the materials we choose to the way our products come together once installed — and it means the world to us when a customer notices and appreciates that.
Thank you so much for choosing WoodUpp, Ann Marie — we hope to see you again soon! 🌟
Warm regards,
Stine Brorsen
WoodUpp Customer Experience Team
The product is excellent quality you…
The product is excellent quality you pay for what you get.
Delivery times could be improved.
11 May 2026
Reply from WoodUpp
A million thanks for your 4 stars! 🌟 I can see from your email correspondence with our team that we managed to get your delivery sorted out quickly — that's always what we aim for!
I am so happy to hear that everything was resolved and that you're pleased with the quality of the product. Your feedback on delivery times is noted - we are always working to improve.
We hope to see you again soon! 😊
Kind regards
Stine Brorsen
WoodUpp Customer Experience Team
Wood tone variation is unacceptable
We made a very large purchase to cover the ceiling in a 18’ x 25’ room, several thousand dollars. The panels are the Carolina light oak color and had noticeable variation in wood tone when they arrived. My contractor reached out to the company about the issue and was told that’s just the nature of the product. So when installed we now have a ceiling that looks like it has stripes, not the look we’re going for. The panels were lightly stained to try to even out the variations but beware adding stain or a finish voids any responsibility of WoodUpp to stand by their product. So a panel is sold at a premium price point, consists of wood tone variations, comes unfinished but voids warranty if stained to make it even and that’s suppose to be acceptable? Who wants a wall or ceiling with stripped wood? Perhaps in certain applications with low lighting this isn’t an issue but it certainly is for us. The concept in great and we hope it mediates sound concerns but overall I wouldn’t recommend this product.
10 June 2026
Unprompted review
Reply from WoodUpp
Beverly, thank you so much for reaching out directly to us and for sharing the pictures — we truly appreciate it, and we understand how disappointing this must feel after such a significant investment.
Having now looked into your case more closely, we can see that the uneven appearance is unfortunately a result of the stain that was applied to the panels. Our panels come unfinished, and while they are beautiful in their natural state, applying a stain can cause uneven absorption depending on the technique and product used — which is what appears to have happened here.
We want to make sure we find the best possible way forward for you, and one of our specialists is already on your case. We look forward to speaking with you directly to explore your options.
Thank you for your patience, Beverly — we truly want to make this right. 😊
Best regards,
Stine Brorsen
WoodUpp Customer Experience Team
Long term flexibility with quality panels and attachment systems.
Quality products! Sound attenuation surpassed our expectations. While the strips are only laminated, the underlying material appears to aid in the sound absorption. The Create items are expensive but set this panel product apart from all others once the wall is up. You now have flexibility and change ability in your wall decorations/entertainment choices without damaging panels.
12 May 2026
Reply from WoodUpp
Karl, what a lovely thing to read — thank you so much for taking the time! We are so happy to hear that our panels met and exceeded your acoustic expectations. 😊
Your comments regarding the Create accessories are greatly appreciated — we believe the flexibility and quality they offer justify the investment and truly set our system apart. ✨
Wish you a great evening!
All the best
Stine Brorsen
WoodUpp Customer Experience Team
Good quality, LEDs should be coloured
Everything is pretty good quality. I am disappointed that the strip Lumi LED strips, which are $240 each, are not coloured LEDs. Thats a big missed opportunity and I would probably just buy something cheaper from elsewhere, next time.
Overall, good quality, but the accessories (shelves, LEDS) are very overpriced for what you get.
12 May 2026
Reply from WoodUpp
Thank you for taking the time to share your feedback, Samuel. We're really pleased to hear that you're happy with the overall quality of our products. 😊
We appreciate your feedback regarding both the Lumi LED strips and our accessories. Feedback like yours helps us evaluate both our product development and pricing, and we'll be sure to share your comments with the relevant teams.
Thank you so much once again for your valuable feedback, Samuel.
Best regards
Stine Brorsen
WoodUpp Customer Experience Team
The product looks great on our…
The product looks great on our television wall. Easy installation. The customer service was very helpful and responsive to questions.
12 May 2026
Reply from WoodUpp
Sounds just like the experience we want you to have, Carla!🙌
I am so happy to hear that you love the look of your panels and found the mounting process easy. Thank you for your kind words about our customer service team as well. 😊
Thank you for choosing WoodUpp!
All the best
Stine Brorsen
WoodUpp Customer Experience Team
Fantastic products and fantastic…
Fantastic products and fantastic service. The panels we ordered are lovely and the accessories we ordered work really well and are easy to fit. The panels were tricky to fit, especially around plug sockets and light switches but we managed. The service and delivery experience were great, delivered exactly when they said with good communication.
12 May 2026
Reply from WoodUpp
Thank you so much for your lovely review, Gillian! 😊
We're especially pleased to hear that you felt well informed throughout the process and that our team kept communication clear from start to finish. Knowing that your order arrived exactly when promised makes it even better. 👏
We're also delighted that you're enjoying your panels and accessories. Thank you for mentioning the fitting process around plug sockets and light switches too — those areas can certainly be a little fiddly, so we're glad everything came together in the end.
Thank you again for choosing WoodUpp and for taking the time to share your experience.
Kind regards,
Stine Brorsen
WoodUpp Customer Experience Team
Reply from WoodUpp
Kevin, I’m genuinely so sorry to read this. We put a huge amount of care and effort into every part of the customer experience, so hearing that we let you down is really disappointing for us.
I’ve looked into your case, but I can’t seem to find any email correspondence from you. I’d really appreciate the chance to understand what went wrong and where we fell short.
At the end of the day, all we want is for our customers to feel supported and have a positive experience with us. If you're willing to share a bit more about what happened, we'd truly welcome the opportunity to learn from it and see if there's anything we can do to help. 😊
All the best
Stine Brorsen
WoodUpp Customer Experience Team
Arrived promptly and easy to install.
8 May 2026
Reply from WoodUpp
Thank you so much for your review, Paula! 🌟
I'm so glad to hear that your order arrived quickly and that the mounting process was easy. That's exactly the experience we aim to provide, so this is wonderful to hear! 🙌
All the best
Stine Brorsen
WoodUpp Customer Experience Team
You processed the refund in a timely fashion
You processed the refund in a timely fashion. I just wished you carried the panels in 108" lengths for 9' ceilings. 9' ceilings is VERY common in most homes now.
17 May 2026
Reply from WoodUpp
Thank you for your 5-star review and for sharing your feedback with us, Michael!
We're pleased to hear that the refund process was handled quickly and smoothly. At the same time, we truly appreciate your suggestion regarding 108" panel lengths for 9' ceilings. Customer feedback like yours is incredibly valuable, and comments about sizing and product options are something we regularly share with our product team as we continue to develop our range.
Thank you again for taking the time to leave a review and for supporting WoodUpp. 😊
Best regards,
The WoodUpp Team
Very easy to install
Very easy to install. I wasn’t sure about the strength of it but it held everything tight and secure to the wall.
17 April 2026
Reply from WoodUpp
Thank you so much for your wonderful review, Brian! We love that you were pleasantly surprised by the strength and sturdiness of the product — we always aim to exceed expectations! 🙌
Kind regards,
Stine Brorsen
WoodUpp Customer Experience Team
Stunning!
Handsome, functional, unique, exactly what I wanted and hoped it would be. My art studio is like none other thanks to WoodUpp slat walls and accessories. Thanks you for a stunning and practical product.
22 October 2025
Reply from WoodUpp
Wow, Kay — We absolutely love that our panels are a part of your creative space! 🙌
Thank you so much for this stunning review. It truly means the world to us.
Warm regards,
Stine Brorsen
WoodUpp Customer Experience Team
Amazing Customer Support
Amazing Customer Support. Can't recommend highly enough.
I ordered my panels for fitting out a rental in Sydney and sent a list of questions to the team expecting an average kinda response. I was blown away with the detail and knowledge that I got back from Ben and the team! Ben was always ready to work with me and work through any number of questions around how we could make the product work for what I wanted, as well as working through timelines and install details. He answered all emails and things super efficiently, he had technical diagrams that outlined exactly what I could and couldn't achieve and he was able to answer so many questions over the phone or on email super fast. I can't say enough good things about these guys - honestly, 5 stars isn't enough ! Thanks Ben and Woodupp - you rock!
2 June 2026
Unprompted review
Reply from WoodUpp
Wow, Andrew! We are so happy to hear that Ben and the team were able to give you the support and detail you needed for your Sydney rental project. That is exactly the kind of experience we strive to deliver — going beyond the average and making sure every question is answered properly.
I will absolutely pass your kind words on to Ben — he will love hearing this! 😊
We hope the panels look absolutely amazing in the rental — you rock too, Andrew! 🤘
Best regards,
Stine Brorsen
WoodUpp Customer Experience Team
Very good experience
Very good experience. Their product is exactly what they advertising. Perhaps a bit expensive, but I am satisfied with quality. Very easy to mount. Fast shipping.
They need to give more instructions and sell some special tool o cut their panels across.
I also didn't expect that instead one big panel you will get two cut into two parts which are different size. This is not indicated anywhere when you are ordering them. I didn't expect that these two parts are slightly different size, I found this out only when started mounting them. This actually made me to change my plan and I had to order additional panel.
7 April 2026
Unprompted review
Reply from WoodUpp
Thank you for your honest and detailed review, Vadim — we really appreciate it! We are so glad to hear that you are happy with the quality, the easy mounting and the fast shipping. That means a lot to us. 😊
Regarding the panels being delivered in two parts — we do have this information available on our US website under the "Product dimensions" tab. The full panels are split as shown for making the shipping experience as easy as possible.
We understand however that this may be easy to miss, and we are sorry that it caught you off guard and caused you to have to order an additional panel.
We will also take your feedback on board, as we always want the full experience — from order, shipment to mounting — to be as smooth as possible.
Thank you again for helping us improve, Vadim. We hope you are enjoying the final result on your wall! 😊
Warm regards,
Stine Brorsen
WoodUpp Customer Experience Team
Excellent quality
The acoustic panels from this company are excellent quality. They may be more expensive than the one you see everywhere and online, but having got samples from several places, these are far superior and worth paying extra for. Even the person fitting them commented on the quality. Very pleased indeed.
30 April 2026
Reply from WoodUpp
🙌🙌 Thank you for recognising the quality behind our products, Claire!
We put a great deal of care into the materials and craftsmanship of our panels, so it's wonderful to hear that the difference was noticeable! 😊
Best regards
Stine Brorsen
WoodUpp Customer Experience Team
Can’t praise the team highly enough
Can’t praise the team highly enough. Very helpful with queries and products shipped and delivered quickly.
27 April 2026
Reply from WoodUpp
Thank you for your generous review, Brian! 🙏
I will make sure your comments are shared with our team. Knowing that their support made a difference is incredibly rewarding, so thank you so much, Brian! 😊
Kind regards
Stine Brorsen
WoodUpp Customer Experience Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.