Everything from 1st contact to ordering and delivery of goods! The quality is of very high standard and works perfectly, looks great, we love the result in our hall. Always quick response in dialogue... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
Written by the company

Industrivej 59, 6760, Ribe, Denmark
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
WoodUpp is an awesome company. I previously bought screwless shelves from another company and mounted them on our new slatted walls. Even without anything being placed on them, they started sliding down. Needless to say, I returned them. I saw WoodUpp’s ad on Instagram so I decided to give them a try and boy am I glad I did. I bought two and the install was easy. They are unbelievably secure even with items on them. The shelves are powder coated high quality metal and nice and heavyweight. Extremely well made. Yes, they are more expensive than the cheap others, but you get what you pay for. These are made to last. They arrived quickly in well packaged protection to insure no damage.

Reply from WoodUpp
High quality service, premium goods delivered in fast time. Would highly recommend to anyone

Reply from WoodUpp
I chose WoodUpp for my English Walnut project because they market themselves as a premium brand. Unfortunately, the experience has been a disaster from start to finish.
Inaccurate Tools: I followed their "Sona AI" agent's specific calculations to place my order on Feb 8th.
Conflicting Advice: On Feb 9th, after they took my money, a human staff member (Angel) reached out to tell me the AI was wrong and I actually needed more panels.
Out of Stock: When I went to buy the extra panels they told me I needed, they were suddenly out of stock. Now I have a stalled project and a half-finished wall.
Poor Quality & Support: To top it off, a panel arrived damaged at the bottom. When I reached out for help, I was told to "just check the website" and "use a calculator."
For the price they charge, this level of service is unacceptable. They offer a "100-Day Satisfaction Guarantee," but they make it nearly impossible to actually get a resolution when their own tools and staff cause the error. I’m currently stuck with cut panels and no way to finish my room.

Reply from WoodUpp
Amazing product, great quality, speedy delivery, it looks GORGEOUS! We used in our hallway with the gold coat hooks. We love it! Highly recommend it.

Reply from WoodUpp
Communication was incredible, prompt delivery packaging could be better with extra layer on top of Wall Slates in the box. Wishes: 9-10ft pieces and end trim for horizontal applications. maybe even electrical box wrap.

Reply from WoodUpp
It was great quality well worth the money and gave the end result that I was after

Reply from WoodUpp
Great wood slat panelling! Easy to order and the delivery was so speedy! I ordered on a Tuesday evening and it arrived on Thursday morning! Packed well.
Easy enough to put up (we used the glue) and looks fantastic.

Reply from WoodUpp
Product is excellent quality, delivery was very quick , easy to install very happy would recommend , customer service I did ring and good advice , I did order the samples before just to check the quality , I was not disappointed so glad I did excellent quality.

Reply from WoodUpp
Absolutely not a high-quality product. The wooden slats have splinters all along the edges, with no sanding done at all. On top of that, some of the slats arrived broken

Reply from WoodUpp
While I do like the finished look and functionality with the attachments I was underwhelmed by the quality. I bought a new saw blade in anticipation of this project to make sure the cuts were clean as this is a focal wall in our living room. despite this, many of the cut edges splintered the veneer causing rough edges. Apart from this some staples were missing from the panels causing the slats to be very loose after cutting. We had to cut around a fireplace, wall outlets and a thermostat and every time we struggled to reattach the slats that came loose because the cuts were between stapled parts. Would love to have the option to buy replacement staples for these situations. The attachment like the dupps feel like pretty cheap plastic, I was expecting metal for the price. Overall a bit let down by the quality of the products.
I’m excited to be a reseller of your product didn’t order my first order yet, but I hope to do that today

Reply from WoodUpp
I recently purchased and installed WoodUpp wood paneling and strip lighting in my office. Not only was I impressed by the quality and ease of installation, but also by the exceptional service and follow up by Ben from WoodUpp. I couldn’t be happier and the end result looks fantastic. Thank you.

Reply from WoodUpp
Slats looked a bit cheap with mdf on sides, and very rough/sharp on edges considering I wanted to use in bedroom wall doubling as headboard.
Absolutely great product. My wife and I couldn't be happier with the Grey Oxide. Completely changed the feel of our bedroom. Such an easy process to put up. Thank you WoodUpp!
Fantastic customer service. It's not often you encounter a company with such great pre- and after-sales care which genuinely cares about the product and you as a customer. Delivery was fast, the product is amazing, beautifully made

Reply from WoodUpp
Such helpful and knowledgeable staff.
The products are amazing.

Reply from WoodUpp
Beautifully matched wooden colours with the background felt. The accessories are great, but expensive. We had a hickup in our delivery of our latest order, but were helped immediately upon contact and are satisfied with the customer support.
All in all - A strong recommendation to everyone who visits us and comments on our beautiful panels and accessories.

Reply from WoodUpp
I fitted the LED straps into my daughters piano room.....huge mistake as she then wanted them in her bedroom. They look fantastic and the remote control for on/off and dimmer is perfect for a bedroom.
Fitment is so easy as is the video demonstrations.....makes them idiot proof.....trust me Im an idiot.
The customer support is outstanding.
Id love to add photos so people can see any fool can fit these. I'd recommend you use strip backing lugs, says not required but they ensure firm fitment.

Reply from WoodUpp

Reply from WoodUpp
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.