The product is well made, beautiful, and easy to install. The staff is available, friendly, and helpful. Feedback: The panels could use more staples, if you have to cut horizontally to fit, there... See more
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Still waiting on the replacement panels that were damaged in transit due to very poor packing and little tape to keep the boxes sealed. Reached out to customer service and panels and screws. Was told... See more
Company replied
Gorgeous product and quality (real wood!) and I love the versatility. We purchased the smoked larch panels and the colors are amazing and vary by slat (which looks so much more dynamic than a single... See more
Company replied
The customer service at WooUpp was great. They were knowledgeable and corrected an issue that we were dissatisfied with regarding the product. Overall, the product was easy to install and appears to b... See more
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Company details
About WoodUpp - USA
Written by the company
At WoodUpp, we design products that make spaces feel extraordinary. From our signature acoustic panels to a growing range of accessories and interior solutions, everything we create is made to bring warmth, character, and calm to your environment.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
Designed to Make People Feel Good
Written by the company
- At WoodUpp, we create acoustic panels that combine beautiful Danish design with practical sound absorption—perfect for homes, offices, and commercial spaces. All our products are crafted with care and a strong focus on sustainability, using high-quality materials that are easy to install and made to last. Whether you're after a modern, cozy vibe or need to tame the echo in a room, we’ve got you covered. We're proud to help people create spaces that look and sound great.
Contact info
Hickory Street 391, 27030, Mount Airy, North Carolina, United States
- 336 755 2268
4.4
Excellent
430 reviews
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This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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Still waiting on the replacement panels…
Still waiting on the replacement panels that were damaged in transit due to very poor packing and little tape to keep the boxes sealed. Reached out to customer service and panels and screws. Was told to reorder screws off website which we did and paid for shipping. Today screws arrived but not the panels. Will be calling again to figure out what is going on. Meanwhile project is still half complete due to damages and delay in shipping replacements.
9 July 2026
Reply from WoodUpp - USA
Hi Suzanne,
I’m really sorry you’re still left waiting, especially with your project sitting there half finished in the meantime. I completely understand how frustrating that must be.
I’ve reached out to our U.S. team and asked them to contact you directly with an update on the replacement panels, so we can get a clear picture of where things stand 📦
Thank you for your patience so far, Suzanne. I really hope we can get this sorted quickly and get your project back on track 🤎🛠️
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
I love how my hallway looks
I love how my hallway looks. The ordering was super easy. I really appreciate the free shipping.
9 July 2026
Reply from WoodUpp - USA
Hi Joann,
Sounds like a successful hallway makeover! 🪵✨ We’re really happy you love the result and had an easy experience along the way.
Enjoy your new space! 🏡
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Great product and support
The team was incredibly helpful in answering questions and selecting the right products. This is second house I’ve installed Akupanels in and they don’t disappoint. In my last house, I used them for my media room and this house in both my office and media room. I also bought a lamp and self for my office, that are just such cool additions.
8 July 2026
Reply from WoodUpp - USA
Hi Vince,
Wow, Akupanels in two homes - we’ll definitely take that as a compliment! 😄🤎
So happy to hear you’ve come back to us for your new space. Thank you for trusting WoodUpp again! ⭐
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
I mean the package showed up a little…
I mean the package showed up a little beat up, but the panels were fine. You guys should add to your instructions, that if you have to use a jigsaw to cut out holes for outlets, that one should painters tape out the area, but also, screw down the panel parts you're about to cut off from their main panel 3" from the bottom of the panel. Need to put tiny black screws into the back first, in my case, did it after. My only advice.
9 July 2026
Reply from WoodUpp - USA
Hi Luke,
Thanks for sharing this with us, that’s a really helpful tip! 🙌 It’s often the little things you discover once you’re in the middle of a DIY project that can make all the difference.
We’ll definitely take your feedback with us and see how we can make this part clearer in our instructions, so hopefully it’s something future panel-cutters won’t have to figure out along the way 🛠️😊
And I’m glad the panels survived their slightly bumpy journey to you!
Thanks again for taking the time to help us improve 💫
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Did exactly as one would expect
Did exactly as one would expect. No follow up calls needed shipped in a timely manner and product was exceptional. Thank you again
9 July 2026
Reply from WoodUpp - USA
Hi Mark,
Music to our ears! 🙌
Thanks for trusting us with your project. We’re so happy everything went just as it should 😀
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
The product quality was better than we…
The product quality was better than we expected. The grains really shine on each piece of wood. The wood is beautiful! It was so easy to install and cut. We were so impressed and loved how it turned out in our space!
7 July 2026
Reply from WoodUpp - USA
Hi!
Beautiful wood + an easy installation + a result you love… we’ll happily call that a win! 😄🙌
Thanks so much for the wonderful review and for choosing WoodUpp!
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Reply from WoodUpp - USA
Hi Markus,
What a great review to receive 🙌
So happy to hear we lived up to your expectations. Thanks for recommending us! 💫
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
True to description!
Product true to advertisement and good quality! Two people can easily assemble and install the Embrace divider. It was the perfect solution for my bathroom.
Home delivery on time!
Customer service is outstanding.
10 July 2026
Reply from WoodUpp - USA
Hi Catherine 👋
So cool that you were up for a little DIY project! 🛠️
We’re really happy to hear everything went smoothly and that Embrace turned out to be the perfect fit for your bathroom 😊
Thanks so much for sharing your experience with us!
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Whenever I have issues with the…
Whenever I have issues with the product, it gets resolved.
9 July 2026
Reply from WoodUpp - USA
Thank you so much John! 😊
We’re so glad Briseida has been there to help whenever you’ve needed it, we’ll make sure she gets the shoutout! 🙌
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Great quality and amazing customer…
Great quality and amazing customer service. I will definitely be referring friends and family to them.
9 July 2026
Reply from WoodUpp - USA
A huge thank you, Artemis, from the bottom of our wood-hearts. 🪵🤎 This means so much to us! I am so happy to hear that we nailed the WoodUpp experience for you. 😊
Elaina and the US team says hello 😊
All the best
Stine Brorsen
WoodUpp Customer Experience Team
Reply from WoodUpp - USA
Hi Carlette,
This is so great to hear! Thank you so much Carlette! 🙌
Best regards
Stine Brorsen
WoodUpp Customer Experience Team
Reply from WoodUpp - USA
Amazing Gerry! So lovely to hear that the Walnut panel was a perfect fit for you. Thank you so much for taking the time to leave this review — it truly means the world to us!
We hope you enjoy it for many years to come. 😊
Warm regards,
Stine Brorsen
WoodUpp Customer Experience Team
Great quality
Great quality. It looks wonderful in our bedroom. We love the accessories, like the lamps.
We knew we could trust a Danish company.
8 July 2026
Great experience
WoodUpp delivered promptly, the wood panels were installed easily and look great. I’m now considering doing more rooms for the aesthetic and quieting improvements.
7 July 2026
I received my product and I am very…
I received my product and I am very happy. The product is a good quality and customer service was very helpful.
6 July 2026
Perfection The Embrace room dividers are EXACTLY…
The Embrace room dividers are EXACTLY what I wanted for my office/craft room. Still let’s light permeate through the hallway but give me a sense of separation. PERFECTION
7 July 2026
Reply from WoodUpp - USA
Thank you so much, Dupree! We truly appreciate you taking the time to share your experience.
It was a pleasure assisting you, and we're so glad we could help get everything sorted out with your order. Briseida says hello and wishes you all the best! Don't hesitate to reach out if you ever need anything. 😊
Varm regards
Stine Brorsen
WoodUpp Customer Experience Team
Reply from WoodUpp - USA
Hi Marcin,
Thank you so much, this is so great to hear! 🙌🙌🙌🙌🙌
All the best
Stine Brorsen
WoodUpp Customer Experience Team
Reply from WoodUpp - USA
I know! Once you use WoodUpp in one room, you just want it everywhere! 😍 Thank you so much for the love — we hope you enjoy creating your next panel wall just as much!
Best regards
Stine Brorsen
WoodUpp Customer Experience Team
After phoning your office to discuss…
After phoning your office to discuss delivery before I placed my order, my order was still delivered incorrectly. I email twice to follow up with still no feedback. Very disappointed in your communication and lack of interest to give any customer service. Can't even select SA as an option. Your customer approach lack insight and attention to detail.
6 July 2026
Reply from WoodUpp - USA
Hi Mauritz,
I wanted to personally reach out with an update following your review. 😊
As you now know, we looked into your case and found out why your emails never reached us — our order confirmation emails had an incorrect reply-to address, which meant every follow-up you sent went straight to the wrong inbox. I am truly sorry about this. It was our mistake, and I completely understand your frustration. The good news is that the issue has now been fixed.
I also want you to know that your feedback was taken seriously from the moment we saw your review. Our CEO in South Africa, Rox Snyman, personally picked up the phone and called you to make sure you got the support you deserved. I am so glad she was able to reach you, and I really hope that conversation helped clear things up.
It means a lot that you took the time to leave your review — even though the experience was frustrating, your feedback directly helped us uncover a technical issue that was silently blocking customer communication. That is something we are genuinely grateful for, and it will make a real difference for our customers going forward.
If there is anything else we can help you with, please don't hesitate to reach out at pm@woodupp.co.za. 😊
Warm regards,
Stine Brorsen
WoodUpp Customer Experience Team
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