Woodpecker Flooring Reviews 

704
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally helpful staff and their wonderful product knowledge, which makes choosing the right materials completely stress-free. Many individuals are also genuinely impressed by the gorgeous finish and high standard of the various flooring options they purchase. However, some people mentioned that certain flooring items experienced unexpected structural defects like chipping, peeling, or lifting edges over time. A few reviewers expressed significant disappointment regarding how customer service handled complaints about these recurring quality issues after purchase.

What people talk about most

Product

Clients share ambiguous opinions on product quality, with many reviewers praising the beautiful finishes,... See more

Quality

People report ambiguous experiences with quality, as many reviewers praise the fantastic finish, durability,... See more

Staff

Consumers find staff to be exceptionally helpful, praising their deep product knowledge and willingness to... See more

Customer service

Customers had ambiguous experiences with customer service, as many reviewers praised helpful staff members... See more

Service

Users describe positive interactions with service, highlighting the helpful staff who make time to understand... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The chap on the phone was really patient and knowledgeable. A very helpful service, he really helped me choose the right samples - which arrived really fast.

Company replied

Rated 5 out of 5 stars

You must go to the showroom it’s is very impressive. The staff were really helpful and showed us lots of options. There is a QR code for all different floor types explaining how it’s to be laid, (whi... See more

Company replied

Rated 5 out of 5 stars

I've had a woodpecker floor down for over 10 years now and the quality is second to none. I called back into them recently as I needed some support with supplying some extra flooring for some other ro... See more

Company replied

Rated 5 out of 5 stars

We visited woodpecker flooring Caerphilly. Gareth and Hywel were both helpful and very knowledgeable. Great selection of flooring and we appreciated their willingness to lay out flooring and assist u... See more

Company replied


Company details

  1. Wood and Laminate Flooring Supplier
  2. also in
  3. Decoration and Interior Design Store
  4. Flooring Contractor
  5. Flooring Store
  6. Home Improvement Store
  7. Interior Designer

About Woodpecker Flooring

Written by the company

Naturally inspired wood & wood design flooring for your home.

Woodpecker Flooring is a family-owned and operated business that has been delivering the best flooring products to homes for over 40 years. We take pride in our products and our commitment to customer satisfaction, which is why all of our floors come with their own warranty.

Solid and engineered* floors come with a 100-year warranty, and Brecon & Lynton floors come with a marketing leading 25-year warranty. Here at Woodpecker, we’re also serious about sustainability, meaning all of our real wood floors are sourced from responsibly managed, sustainable forests and are fully certified to the highest standards.

Our collections solid wood, real wood engineered and practical wood-effect floors are designed to bring beauty and style to your home. Choose from traditional plank flooring, popular herringbone, luxury design panels or striking chevron flooring in a range of colours, tones, and textures. From light and contemporary to charred and rustic, we have a floor to suit every style and interior. View all of our ranges online, order free samples or visit one of our many Woodpecker stockists across the country to find your dream floor.

Order Samples | Find Retailer | View Gallery



Highgrove Limed Oak | Design Panels |Woodpecker Flooring Highgrove Limed Oak

*All engineered ranges except Lynton.

Contact info

3.8

Great

TrustScore 4 out of 5

704 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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3.8

All reviews

(704)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

We have dealt with Adrian from…

We have dealt with Adrian from Woodpecker for the last 4 years and have never been disappointed.
The quality of woodpecker products is outstanding, and Adrian as our sales rep is brilliant.

28 September 2026
Unprompted review
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Reply from Woodpecker Flooring

Thanks for taking the time to share your experience.
It’s fantastic to hear that you’ve had such a positive experience with Woodpecker over the past four years. We’ll be sure to pass your lovely feedback on to Adrian.

Best wishes
The Woodpecker Flooring Team

Rated 5 out of 5 stars

10/10

Delighted with the price and supply of flooring. Quality is brilliant, delivery was as prompt as promised.
Happy to recommend to anyone.

21 September 2026
Unprompted review
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Reply from Woodpecker Flooring

Hi Andrew,

It’s great to hear how pleased you are with your flooring and that everything, from the price and quality to the delivery, met your expectations. We’re really glad the flooring arrived as promised, and we appreciate you recommending Woodpecker to others.

Thanks for taking the time to share your experience!

Best wishes
The Woodpecker Flooring Team

Rated 5 out of 5 stars

Quality of solid wood flooring…

Quality of solid wood flooring excellent and Woodpecker itself extremely attentive to correspondence.

22 September 2026
Unprompted review
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Reply from Woodpecker Flooring

Hi Katie,

It’s lovely to hear you’re so pleased with the quality of our solid wood flooring. We’re also delighted that our team has been attentive and helpful throughout your correspondence. We really appreciate you taking the time to share your feedback!

Best wishes
The Woodpecker Flooring Team

Rated 5 out of 5 stars

Great quality and customer service

Having researched a lot of brands and products I ordered Bourton flooring from Woodpecker and was really impressed with the quality of the finish.

The customer service was fantastic and it felt very personal, which is rare nowadays.

I will use Woodpecker for my next project.

21 September 2026
Unprompted review
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Reply from Woodpecker Flooring

Hi,

It’s wonderful to hear how pleased you are with your Bourton flooring and the quality of the finish. We’re especially glad our team made your experience feel personal and welcoming. That really means a lot to us, and we look forward to helping you with your next project!

Best wishes
The Woodpecker Flooring Team

Rated 5 out of 5 stars

Beautiful quality flooring

Beautiful flooring.
Fitter commented on the excellent quality of the flooring.
Excellent customer service. Samples provided quickly and the good product knowledge of your staff helped us to navigate the right product for us.

1 June 2026
Unprompted review
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Reply from Woodpecker Flooring

Hi,

It’s lovely to hear you’re so pleased with your new flooring and that your fitter was impressed with the quality too. We’re glad the team could help you find the right product and that your samples arrived quickly. We really appreciate you sharing your experience!

Best wishes
The Woodpecker Flooring Team

Rated 4 out of 5 stars

The chap on the phone was really…

The chap on the phone was really patient and knowledgeable. A very helpful service, he really helped me choose the right samples - which arrived really fast.

18 September 2026
Unprompted review
Woodpecker Flooring logo

Reply from Woodpecker Flooring

Hi,

It’s great to hear you found the team so helpful and that they were able to guide you towards the right samples. We’re pleased they arrived so quickly too. We’ll be sure to pass your lovely feedback on to the team!

Best wishes
The Woodpecker Flooring Team

Rated 5 out of 5 stars

Adrian is very helpful and always helps…

Adrian is very helpful and always helps with any queries, nothing is ever too much trouble.

16 September 2026
Unprompted review
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Reply from Woodpecker Flooring

Hi Joanne,

It’s great to hear Adrian has been so helpful and always on hand when you need him. We’ll be sure to pass your feedback on to him, it’s lovely to know his support is appreciated.

Best wishes
The Woodpecker Flooring Team

Rated 5 out of 5 stars

Great service

Great service, easy to get any questions answered. Managed to get samples really easily. Big fan!!

3 September 2026
Unprompted review
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Reply from Woodpecker Flooring

Hi Charlotte,

Great to hear you found everything easy, from getting your samples to having your questions answered. We’re really pleased you had such a positive experience and are a big fan of Woodpecker!

Best wishes
The Woodpecker Flooring Team

Rated 5 out of 5 stars

The flooring was really great quality

The flooring was really great quality, they were eay to work with and would recommend.

15 September 2026
Unprompted review
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Reply from Woodpecker Flooring

Hi ,

Great to hear you were pleased with the quality of the flooring and found the team easy to work with. We really appreciate the recommendation and you taking the time to share your experience.


Best wishes
The Woodpecker Flooring Team

Rated 5 out of 5 stars

Great product

We've had Berkeley fitted in a bedroom. Pukka product and looks amazing! Really easy to maintain.

1 July 2026
Unprompted review
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Reply from Woodpecker Flooring

Hi Sonia,

Great to hear you’re so pleased with your Berkeley flooring. It’s fantastic to know you’re enjoying how it looks and finding it easy to maintain. Thanks for sharing your experience.

Best wishes
The Woodpecker Flooring Team

Rated 5 out of 5 stars

Really pleased with Brecon in my bedroom

Been really pleased with the Brecon River I have in my bedroom. Had an excellent service from Woodpecker, they looked after me well.

6 May 2026
Unprompted review
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Reply from Woodpecker Flooring

Hi Clarke,

Great to hear you’re so pleased with your Brecon River flooring. It’s also good to know you had such a positive experience with the Woodpecker team and felt well looked after. We really appreciate you sharing your experience.

Best wishes
The Woodpecker Flooring Team

Rated 5 out of 5 stars

Fitted Woodpecker Brecon Whisper floor…

Fitted Woodpecker Brecon Whisper floor in my house, just over 1 year ago. Really pleased with the quality and durability. Super easy to fit.

13 September 2026
Unprompted review
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Reply from Woodpecker Flooring

Hi Monty,

Great to hear you’re still so pleased with your Brecon Whisper flooring after more than a year. It’s good to know you found it easy to fit and that the quality and durability have stood up so well. Thanks for sharing your experience.

Best wishes
The Woodpecker Flooring Team

Rated 5 out of 5 stars

Our Go-To Flooring Supplier

Woodpecker Flooring is our go-to supplier for flooring products. The customer service is always excellent, with a friendly and knowledgeable team that goes above and beyond to help. Their flooring products are of exceptional quality, offering a fantastic range of styles and finishes. We have consistently been impressed with both the reliability of their service and the standard of their products. Highly recommended.

11 September 2026
Unprompted review
Woodpecker Flooring logo

Reply from Woodpecker Flooring

Hi Will,

It’s great to hear that Woodpecker is your go-to supplier and that you’ve had such a consistently positive experience with the team. We’re really pleased you value both the service and the quality and choice of our flooring. We appreciate your continued support and recommendation.

Best wishes
The Woodpecker Flooring Team

Rated 5 out of 5 stars

5* company and staff

An excellent company - Great friendly staff that resolve problems quickly and effciently.

Easy click install system on the LVT line, making it perfect as an end product for the DIY champions & premium quality for the trade.

We have a great relationship with Finn, Extremely helpful and easy to talk to, a pleasure to deal with in any circumstances that occur.

11 September 2026
Unprompted review
Woodpecker Flooring logo

Reply from Woodpecker Flooring

Hi,

It’s great to hear that Woodpecker has been a reliable supplier for you and that you’ve had such a positive experience with the team. We’re especially pleased to hear your comments about Finn and the support he provides. We’ll make sure he sees your feedback. We really value the relationship we’ve built with our trade partners.

Best wishes
The Woodpecker Flooring Team

Rated 5 out of 5 stars

Flooring job for Large Residential Project

It was great working with Finn @ Kentons (Woodpecker) to get Flooring order over the line - 5000m2 ( was required over a short time-frame / price critical) - Good quality product at a competitive market rate.

10 August 2026
Unprompted review
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Reply from Woodpecker Flooring

Hi Alpesh,

It’s great to hear that Finn was able to help get such a significant order over the line, especially within a tight timeframe. We’re pleased you were happy with both the quality of the product and the pricing. We’ll be sure to pass your feedback on to Finn, and we appreciate your business.

Best wishes
The Woodpecker Flooring Team

Rated 5 out of 5 stars

Great service from Woodpecker Flooring Caerphilly

We visited woodpecker flooring Caerphilly. Gareth and Hywel were both helpful and very knowledgeable. Great selection of flooring and we appreciated their willingness to lay out flooring and assist us with our various choices. Well with a visit and very friendly. Great service. Thank you 🙏

7 September 2026
Unprompted review
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Reply from Woodpecker Flooring

Thanks for popping in to our Caerphilly showroom and thanks for the 5 star review. It’s great to hear that Gareth and Hywel were able to help.

We’re pleased you enjoyed looking through the range and that laying out the flooring helped with your choices.

Best wishes
The Woodpecker Flooring Team

Rated 5 out of 5 stars

Tom gives excellent & professional…

Tom gives excellent & professional service at all times, he makes time to fully understand the customers needs and gives expert recommendations based on the information. A pleasure to deal with & a credit to Woodpecker!

2 September 2026
Unprompted review
Woodpecker Flooring logo

Reply from Woodpecker Flooring

Hi,

It’s great to hear that Tom has been able to provide such a helpful and professional service. Taking the time to understand what customers need and offering the right advice is exactly what we want from our team. We’ll be sure to pass your feedback on to Tom, he’ll really appreciate it.

Best wishes
The Woodpecker Flooring Team

Rated 5 out of 5 stars

Even though the range of flooring we…

Even though the range of flooring we ordered had been discontinued, the company went out of their way to try and find us any oddments to repair an area of our floor that had become damaged. Thankfully they were able to find us a few lengths that will be sufficient for our repair

8 September 2026
Unprompted review
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Reply from Woodpecker Flooring

Hi Carol,

Thank you for the review. It’s great to hear we could help. We know how frustrating it can be when a flooring range has been discontinued, especially when you only need a few lengths for a repair. Luckily, we managed to track some down for you and hope they do the job perfectly.

Best wishes
The Woodpecker Flooring Team

Rated 5 out of 5 stars

Great Company and Great Product

I have been partnering with Woodpecker as a merchant for several years, and their quality and service are truly second to none. I’ve built a fantastic working relationship with Thomas Brown, who is a tremendous asset to the Woodpecker team. He is an absolute pleasure to deal with every single time. Thank you for the continued excellence!

9 September 2026
Unprompted review
Woodpecker Flooring logo

Reply from Woodpecker Flooring

Hi Daniel,

It’s great to hear you’ve had such a positive experience working with Woodpecker over the years. We’re especially pleased to hear how much you value your relationship with Thomas, we’ll be sure to pass your kind words on to him. We really appreciate your continued support and partnership.

Best wishes
The Woodpecker Flooring Team

Rated 5 out of 5 stars

Thomas Brown is very friendly and is…

Thomas Brown is very friendly and is always available if needed. Woodpecker flooring is a great product which I am happy to recommend.

1 September 2026
Unprompted review
Woodpecker Flooring logo

Reply from Woodpecker Flooring

Hi Jessica,

Thanks for the lovely feedback. It’s great to hear that Thomas has been so friendly and always on hand when needed. We’re really pleased you’re happy with the flooring and appreciate you recommending Woodpecker.

Best wishes
The Woodpecker Flooring Team

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