Wonky Candles Reviews 

861
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, especially the candles, for their amazing and long-lasting fragrances. Many people appreciate the high quality of the items, noting they burn well and are often beautifully wrapped. Reviewers frequently highlight the efficient and speedy delivery service, with orders arriving well-packaged and on time. Consumers also commend the excellent customer service and the wide variety of scents and products available. Many customers express their overall satisfaction, often returning for more purchases and recommending the company to others.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the beautiful fragrances and quality... See more

Quality

Customers consistently report positive experiences with product quality, praising the fabulous and amazing... See more

Service

Reviewers consistently mention positive feedback about the service, often describing it as great, fantastic,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the speedy and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely love the candles from Wonky candles, they smell amazing! The customer service is great, the family are wonderful and would highly recommend. They do lots of other products as well, so take... See more

Rated 5 out of 5 stars

My goods were received on time, well packaged and smelling gorgeous! This family team have overcome adversity and their dedication to supporting charities is admirable. I like to support small busin... See more

Rated 5 out of 5 stars

Thank you so much for the amazing candles. I ordered both the highland cow and the Robin rememberance candles, both loved by myself and the recipients. The candles also had a beautiful smell to... See more

Rated 5 out of 5 stars

I highly recommend Wonky Candles. In particular their citronella candles. I have them at various places in our garden to make sure our great grandchildren are safe from wasps, midge’s and flies all s... See more


Company details

  1. Candle Store

Written by the company

Wonky Candles offers products that are made from soy wax and vegan friend


Contact info

4.9

Excellent

TrustScore 5 out of 5

861 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(861)

74 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful candles and melts

Beautifully scented candles and melts, and a great service.

I buy Wonky Candles’ products for loved ones’ birthday and Christmas presents etc (and as a treat) and they always prove popular.

It’s also nice to know you’re supporting a small, family-run company.

12 December 2025
Rated 5 out of 5 stars

Beautiful products

My goods were received on time, well packaged and smelling gorgeous!
This family team have overcome adversity and their dedication to supporting charities is admirable.
I like to support small businesses and this is one of my favourites. Well done and keep up the good work!

7 February 2026
Rated 1 out of 5 stars

Terrible customer service & exploding candle!

Unbelievably bad customer service!
I purchased their large candle whilst shopping at Crumplebury, and my father purchased one as well.
They were £34 each and smelt lovely but DO NOT BUY THEM!!!
They are a huge hazard in any home as when the candle gets low (but there is still wax left) the whole glass container explodes and causes severe damage to anything around it (sideboard, carpet, ornaments). This happened to both mine AND my dads.
The responses to my emails to raise the issue were very “well tough - you aren’t supposed to burn the whole thing” which is shocking. I have had to chase for any response and then got a final response from the owners MUM saying my complaint has negatively affected them.
I haven’t even asked for my money back, but just that they should put some sort of notice on the bags or in a leaflet when selling the candle to make people aware.
My little girl was with me in the room with the candle and could’ve been seriously hurt as the glass shattered everywhere!
AVOID AVOID AVOID. The candle is not worth the risk of damage!!!

10 February 2026
Unprompted review
Wonky Candles logo

Reply from Wonky Candles

Beth, we’re genuinely sorry that this experience was upsetting and that the situation startled you.

As outlined in our email correspondence, our candles are supplied in heat-tested vessels and carry the required CLP safety label on the base, including standard industry guidance that candles must not be left unattended and should be extinguished before the wax is fully depleted.

When a candle is burned with very little wax remaining, there is no longer sufficient wax to regulate the heat from the flame. This can cause the vessel to overheat — which is why all container candle manufacturers advise not burning right to the very end.

From your own description, the candle had burned almost completely down. Based on the information provided, there is no indication of a product fault.

Helen (“Momma Wonky”) stepped in after the tone of the correspondence became increasingly personal. As a small family business, we will always protect our team while still responding transparently and respectfully.

We are very relieved no one was injured, and we stand by the safety of our candles when used in line with the clearly provided guidance.

— Wonky Candles

Rated 5 out of 5 stars

Wonky Candles hoover discs actually make me want to clean!

Love Wonky Candles - best customer service, amazing products, great value for money, everything they make lasts ages! most recently tried the tutti fruity hoover discs and my hoover has never smelled so good! I am really not a fan of this task but the discs definitely give me a great in-scent-tive to get it done! :D they smell amazing and you can get some scents (discs) to match your candles/wax melts. Awesome company, amazing, hard working family running it and they do such amazing work with the community. Also, whenever you make an order, a real person does a little happy dance :) buy yourself a treat and do a little happy dance too!

28 January 2026
Rated 5 out of 5 stars

Great Range and Quality

Good choice of candles and fragrance related products at competitive prices. Fast dispatch and excellent packing. Interesting company background and well worth supporting.

10 January 2026

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