Wondersmile 

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Rated 1 out of 5 stars

I bought this from instagram. The ad looked amazing. The product was nothing like the ad. Cheap plastic rubbish. DO NOT BUY!!! I wasn’t happy and no refund was offered. Awful company, SCAM!

Company replied

Rated 5 out of 5 stars

Very easy to make an appt. Great service to feel welcomed. No wait time. All process well explained with possible second effects. No hidden information and assurance given to obtain the best results.... See more

Rated 5 out of 5 stars

Went to Wondersmile for correcting the gaps between my wife's teeth. Heather explained everything to us in an easy to understand manner. She provided us with a customised plan that suited my wife's si... See more

Rated 5 out of 5 stars

Hether, was amazing at stepping me through everything as a past wonder smile patient this new re brand already feels way smother and seems like a better end result. I’m looking forward to these new A... See more

Company details

  1. Cosmetic Dentist

Written by the company

No more waiting rooms. No more high costs. Get custom clear aligners shipped straight to your door for 60% less and see results, fast.


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Rated 5 out of 5 stars

Great experience with Dr Wondersmile

Great experience with Dr Wondersmile, customer service is exceptional. Eugenie was really friendly and made me comfortable throughout the scanning process. Explained clearly about each process and the timeframe for the treatment. Really great experience.

24 February 2024
Unprompted review
Rated 1 out of 5 stars

Awful Costumer Support

I had my initial consultation around 6 weeks ago and the woman in charge of the Ireland practice told me my aligners would be ready in 3 weeks (last week from the day I'm writing this). I've been texting her every second/third date to ask for updates as her communication with me is basically non-existent. She takes ages to reply and says 'Apologies, still not ready, you'll get it by next week'. I pushed for another precise answer today and got the most awful customer support experience of my life. She said 'it's a medical apparatus not shoes from amazon'. Then I told her I would make a complaint and she said: 'We have over 1000 patients, and it won't make your aligners come faster'. I mean, how could you even say that to a customer who is only asking for a SPECIFIC DATE! She was extremely rude and has absolutely no idea how to deal with customers, she also told me that I have been asking the same question every day in a very rude manner. Well of course I have because I've only asked for a specific date! She then finally gave me a specific date, which isn't much to ask. She deleted a few of the messages but, I have screenshots to prove it.
After this conversation, I actually would love to cancel and just get my money back.

19 February 2024
Unprompted review
Rated 5 out of 5 stars

Good

Everything’s clear and straight to the point also very good customer service, friendly and welcoming.

2 February 2024
Unprompted review

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