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Wonderskin Reviews 

6,707
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 5,659 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the product's colors and ease of application, noting that some eyeliners glide on smoothly and stay put as advertised. Reviewers often find the products long-lasting and effective, with some even replacing their previous cosmetics. The delivery service is generally seen as timely, and the overall user experience is positive for many. However, some customers also noted significant issues with product quality, particularly with pencils that are difficult to sharpen or break easily, leading to wasted product. There are also concerns about the longevity of some lip products and eyeliners not living up to their advertised claims, with some experiencing smudging or fading. A few other people also felt that the colors of some products did not match the online images, and some experienced issues with missing items or incorrect orders.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and performance. Many customers praise the products,... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers praising the decent and good quality of... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers expressing satisfaction with... See more

Delivery service

People report ambiguous experiences with delivery service, with many customers praising the speed and... See more

User experience

Consumers find the user experience to be ambiguous, with many expressing positive feelings about the... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The colors are good. I really like the lip liner, but there's a pretty big problem. It cannot be sharpened with a regular sharpener ( I have 3 different ones--none work on this). I think the company e... See more

Company replied

Rated 3 out of 5 stars

I like the product but, I accidently ordered the same color eyeliner I already have and I wanted to not refund but exchange for another color, and u guys want to charge for shipping ??? That policy ne... See more

Company replied

Rated 3 out of 5 stars

I ordered the waterproof eyeliner, lip stains, and lip liners, in hopes of these holding up to the hype that is being said in media platforms. Sadly, not the case for me. Lip stains didn’t last too... See more

Company replied

Rated 3 out of 5 stars

There was a defective product sent to my friend. It was 3 eye pencils that would not sharpen. I love these pencils and I have every color and they always sharpen. Her pencils look exactly like mine... See more

Company replied



Contact info

3.4

Average

TrustScore 3.5 out of 5

7K reviews

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3.4

All reviews

(6,707)

6,141 reviews in the last 12 months

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Rated 5 out of 5 stars

Wonderful company

Wonderful company. Great make up.
Customer service is the best!!!
Thank you.
I'll buy more makeup soon!

17 June 2026
Wonderskin logo

Reply from Wonderskin

Lori, thank you for your kind words! It means so much to hear how highly you think of both our products and our Customer Care team. We can't wait to have you back, and we hope you enjoy your next order just as much!

Rated 5 out of 5 stars

Easy online shopping

Easy online shopping, paying, experience.

17 June 2026
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Reply from Wonderskin

Anna, thank you so much! We're so glad you found the shopping and checkout process quick and easy. We hope you love your products just as much as the experience of ordering them!

Rated 3 out of 5 stars

I bought the “waterproof” eyeliner (3…

I bought the “waterproof” eyeliner (3 of them =(. I was so hopeful but it doesn’t stay on. Nit o dry skin, nit on primer, nit with setting spray - it just does not stay on even when I let it dry. So disappointed. However, in my inquiries on how to make it last better, customer service was prompt so that’s good. Just don’t buy it.

24 June 2026
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Reply from Wonderskin

G Scott, thank you for being so honest. We're really sorry the eyeliner let you down, especially after you tried it on dry skin, with primer, and even with setting spray, hoping it would last. We completely understand how disappointing that is, especially after purchasing three of them. We truly appreciate your kind words about our Customer Care team, and we've already reached out to you directly by email so we can make this right. Please keep an eye on your inbox (and your spam folder, just in case).

Rated 5 out of 5 stars
Wonderskin logo

Reply from Wonderskin

Reba, wow, thank you! Hearing that you love everything in the line is such an amazing compliment. We're so grateful to have you as part of the Wonderskin family!

Rated 4 out of 5 stars

Perfect Color

I love the color and the eyeliner goes on smoothly. I use moistened facial wipes and it comes off well at night. The four stars are because the liner bleeds a little under my eyes sometimes. I don't use heavy moisturizer so it can't be that. Otherwise, I love it!

30 June 2026
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Reply from Wonderskin

Maria, thank you for taking the time to leave such a thoughtful review. We're so happy you're loving the color and how smoothly the eyeliner applies. We also appreciate you mentioning the slight bleeding under your eyes. We'd love to help you get the very best from it, so please reach out to us at hello@wonderskin.com and mention this review. We'll be happy to share some tips.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Issued was resolved almost immediately. Thank you

6 July 2026
Unprompted review
Wonderskin logo

Reply from Wonderskin

Elizabeth, thank you so much! We're delighted our team was able to resolve your issue so quickly. We truly appreciate your kind words and your support.

Rated 5 out of 5 stars

I absolutely LOVE your lip stains!

I absolutely LOVE your lip stains!

24 June 2026
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Reply from Wonderskin

Diane, your review made us smile! We're absolutely thrilled you're loving our lip stains. Thank you so much for the love and for making Wonderskin part of your routine!

Rated 5 out of 5 stars

Customer service was helpful and…

Customer service was helpful and handled my issues swiftly and fairly.

6 July 2026
Unprompted review
Wonderskin logo

Reply from Wonderskin

Charity, thank you for your kind words! We're so glad our Customer Care team was able to help and resolve everything quickly and fairly. That's exactly the experience we want every customer to have. We really appreciate you taking the time to share!

Rated 1 out of 5 stars
Wonderskin logo

Reply from Wonderskin

Luann, we're so sorry you're still waiting for your order. We completely understand how frustrating that is, especially when you've been looking forward to receiving it. We've already reached out to you directly by email so we can get this sorted as quickly as possible. Please keep an eye on your inbox (and your spam folder, just in case).

Rated 5 out of 5 stars

Awesome service and products

Awesome service and products

17 June 2026
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Reply from Wonderskin

Beth, thank you so much! We're so happy to hear you've had a great experience with both our products and our service. Your support means so much to us!

Rated 5 out of 5 stars

WONDERSKIN

Love their products

16 June 2026
Wonderskin logo

Reply from Wonderskin

Angela, thank you so much for your support! Hearing that you love our products truly means the world to us. We can't wait to keep bringing you more favorites!

Rated 5 out of 5 stars

Really happy with purchase

Really happy with purchase, glides on easily and stays on all day, colors pretty.. I’m 63 yrs old for reference

24 June 2026
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Reply from Wonderskin

Julie, thank you so much for such a lovely review! We're thrilled to hear the eyeliner glides on easily, stays put all day, and that you're enjoying the beautiful colors. We especially appreciate you sharing that you're 63, it means so much to hear our products are working so well for you. Thank you for choosing Wonderskin!

Rated 5 out of 5 stars

Love the eyeliner

Love the eyeliner, goes on
Smooth

24 June 2026
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Reply from Wonderskin

Kelly, we're so happy you're loving the eyeliner! There's nothing better than hearing it glides on smoothly and makes getting ready that much easier. Thanks for sharing your experience!

Rated 5 out of 5 stars

Easy to order

Easy to order. Upgrades suggested.
I like the product. Thank you!

24 June 2026
Wonderskin logo

Reply from Wonderskin

Sherie, thank you for your review! We're so glad ordering was easy and that you're enjoying your product. We really appreciate your feedback and your support! Thank you for being part of the Wonderskin community!

Rated 5 out of 5 stars
Wonderskin logo

Reply from Wonderskin

Ashley, thank you so much! We're so happy to here you're loving the eyeliner. It means so much to hear it's become a favorite! Thank you for being part of the Wonderskin community!

Rated 1 out of 5 stars

The eyeliner I purchased is supposed to…

The eyeliner I purchased is supposed to stay on and not rub off. Not only does it rub off, but it happened very quickly. I would not purchase again so sad I wasted my money on three of them!

17 June 2026
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Reply from Wonderskin

Hi Jamie, thank you for being so honest. We’re sorry the eyeliner let you down, especially that it rubbed off much sooner than expected despite being designed for long wear. We’ve read every word you shared, and we’d like the chance to turn this around. We’ve reached out to you directly, so please keep an eye on your inbox for an email from Wonderskin, and check your spam folder just in case.

Rated 1 out of 5 stars

It doesn’t go on smoothly like the…

It doesn’t go on smoothly like the advertised shows.went over and over still didn’t go on Very disappointing and I didn’t receive the sharpener I ordered didn’t see it listed on my order. Thank you 😟

24 June 2026
Wonderskin logo

Reply from Wonderskin

Hi Christina, thank you for taking the time to lay all of this out, and we’re sorry. You gave the product a fair go, and from what you’ve described, it didn’t apply as smoothly as expected and you also didn’t receive the sharpener. That’s not the experience we want for our customers, and we won’t brush your concerns aside. We’ve already emailed you directly. Please look out for a message from Wonderskin, and do check your spam folder. A member of our team will personally look after you from here.

Rated 5 out of 5 stars
Wonderskin logo

Reply from Wonderskin

Rosalyn, thank you so much for the love! We're so happy you're enjoying the long-lasting wear. Reviews like yours always make us smile. ❤️

Rated 5 out of 5 stars

The eyeliner is awesome

The eyeliner is awesome. Goes on smooth and stays for days.

24 June 2026
Wonderskin logo

Reply from Wonderskin

JR, thank you so much! We're thrilled you're loving the eyeliner. Hearing that it goes on smoothly and has such incredible staying power is exactly what we hoped to hear. Thanks for sharing!

Rated 3 out of 5 stars

The product does not preform as…

The product does not preform as advertised. Does not go on waterline as well as advertisement. Pigment doesnt match color on pencil.

24 June 2026
Wonderskin logo

Reply from Wonderskin

Hi Mysti, thank you for being so honest. We’re sorry the product let you down, especially that it didn’t perform as advertised. We’d appreciate the opportunity to make this right. We’ve reached out to you directly, so please keep an eye on your inbox for an email from Wonderskin, and check your spam folder just in case.

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