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Wonderskin Reviews 

6,616
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 5,659 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the product's colors and ease of application, noting that some eyeliners glide on smoothly and stay put as advertised. Reviewers often find the products long-lasting and effective, with some even replacing their previous cosmetics. The delivery service is generally seen as timely, and the overall user experience is positive for many. However, some customers also noted significant issues with product quality, particularly with pencils that are difficult to sharpen or break easily, leading to wasted product. There are also concerns about the longevity of some lip products and eyeliners not living up to their advertised claims, with some experiencing smudging or fading. A few other people also felt that the colors of some products did not match the online images, and some experienced issues with missing items or incorrect orders.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and performance. Many customers praise the products,... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers praising the decent and good quality of... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers expressing satisfaction with... See more

Delivery service

People report ambiguous experiences with delivery service, with many customers praising the speed and... See more

User experience

Consumers find the user experience to be ambiguous, with many expressing positive feelings about the... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The colors are good. I really like the lip liner, but there's a pretty big problem. It cannot be sharpened with a regular sharpener ( I have 3 different ones--none work on this). I think the company e... See more

Company replied

Rated 3 out of 5 stars

I like the product but, I accidently ordered the same color eyeliner I already have and I wanted to not refund but exchange for another color, and u guys want to charge for shipping ??? That policy ne... See more

Company replied

Rated 3 out of 5 stars

I ordered the waterproof eyeliner, lip stains, and lip liners, in hopes of these holding up to the hype that is being said in media platforms. Sadly, not the case for me. Lip stains didn’t last too... See more

Company replied

Rated 3 out of 5 stars

There was a defective product sent to my friend. It was 3 eye pencils that would not sharpen. I love these pencils and I have every color and they always sharpen. Her pencils look exactly like mine... See more

Company replied



Contact info

3.4

Average

TrustScore 3.5 out of 5

7K reviews

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1-star

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3.4

All reviews

(6,616)

6,036 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love the eyeliner

I love the eyeliner! I will definitely be buying more of it!!!

23 June 2026
Wonderskin logo

Reply from Wonderskin

Stacey, we love hearing this! Thank you for sharing how much you're enjoying the eyeliner. We can't wait for you to add even more shades to your collection!

Rated 5 out of 5 stars

Great Product

Easy to order
Great product!!!
Love the black eyeliner
One of the best on the market

23 June 2026
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Reply from Wonderskin

Ginny, thank you so much! We're so happy you're loving the black eyeliner. Hearing you consider it one of the best on the market is such an incredible compliment.

Rated 4 out of 5 stars

The product is amazing

The product is amazing! But it took too long to get to me. Shipping was very slow.

16 June 2026
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Reply from Wonderskin

Nancie, thank you so much for your review! We're so happy to hear you're loving the product, although we're sorry the shipping took longer than expected. We appreciate your patience and hope your purchase was worth the wait. If there's ever anything we can help with, we're always here at hello@wonderskin.com.

Rated 5 out of 5 stars

Quick shipping good product

My order arrived quickly. The eyeliners have been great and have lasted all day. I love the color choices which you can combine for dramatic or soft look. I would have a sharpener with holder for shavings. Is there one??

23 June 2026
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Reply from Wonderskin

Alicia, thank you for such a thoughtful review! We're so happy you're enjoying the eyeliners, the color selection, and their all-day wear. We don't currently offer for that one but we appreciate your suggestion about a sharpener with a shaving holder, that's great feedback, and we'll be sure to share it with our team.

Rated 4 out of 5 stars

Shipping took longer than I expected.

Shipping took longer than I expected.

16 June 2026
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Reply from Wonderskin

Debbie, thank you for your feedback. We're sorry your order took longer to arrive than expected, but we really appreciate your patience. If there's ever anything we can do to help with a future order, please don't hesitate to reach out to us at hello@wonderskin.com.

Rated 5 out of 5 stars

I love my eyeliner and my lip liner

I love my eyeliner and my lip liner! Last forever!

16 June 2026
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Reply from Wonderskin

Nita, thank you so much! We're delighted you're loving both the eyeliner and lip liner. Hearing they've become long-lasting favorites is exactly what we hope for.

Rated 5 out of 5 stars

Quick and informative!

Quick, informative response. Free item was a bonus!

6 July 2026
Unprompted review
Wonderskin logo

Reply from Wonderskin

Juli, thank you for your lovely review! We're so glad we could answer your questions quickly and clearly. And we're even happier the free gift was a nice surprise!

Rated 5 out of 5 stars

This is the lip stain that really stay

This is the lip stain that really stay! I love it!

16 June 2026
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Reply from Wonderskin

Jade, we absolutely love hearing this! Finding a lip stain that really stays put can be a challenge, so we're thrilled ours delivered for you. Thank you so much for sharing!

Rated 5 out of 5 stars

Great company!!!

Great company and AWESOME
products!!! Will keep ordering
from them always. 💜🥰

10 June 2026
Wonderskin logo

Reply from Wonderskin

Angel, your review made us smile! 💜 Thank you for all the love and enthusiasm. Knowing you enjoy both our products and your overall experience with Wonderskin means everything to us. We can't wait to keep creating products you'll love.

Rated 1 out of 5 stars

The first couple of times I used the…

The first couple of times I used the eyeliner it was great. But the pint breaks off every time I use it even if the tip is small. So
Basically I paid money for a product I can’t use. I wish I could have rated it higher.

23 June 2026
Rated 3 out of 5 stars

The product itself gets 4 stars

The product itself gets 4 stars, the customer service gets 0. I accidentally ordered 2 of the xoxo, a mistake I've never made before, so I reached out to customer service to try to alter this. The next day at 5:50am they got back to me saying no, it shipped and they couldn't do anything. Except at 5:54am I got an email from shipping that my package was created but had not yet left the facility. To make it worse the site was currently running a buy 2, get a 3rd free deal and customer service didn't even attempt to offer to send a different color for free as part of the promotion. This alone is enough that I'll likely never shop the company again. However, I decided to still try the product and ended up loving it. It's exactly the shade I wanted, it doesn't leave behind lip stains and my husband will still kiss me. The only reason for the product itself getting 4 stars is that it definitely doesn't last several hours, maybe 3 on a good day which is still great - just not what's promised.

17 June 2026
Rated 2 out of 5 stars

My packages arrived later than it…

My packages arrived later than it should have. I went thru a lot of hassle with this company to have them reship my items. They used Amazon shipping services which my package had not moved in 3 days. They initially told me that I ordered from Amazon. Which I showed them screen shots proving I did not, I ordered directly from their company. They took over 5 days after my package was lost in transit to even acknowledge and resend my package. They kept telling me they seen on their end it was supposed to be delivered the following day. I showed them on my end that delivery was supposed to be the day before. It was an extreme hassle to get my items reshipped. They did not do anything for the inconvenience. I cannot say that these lip stains last the long time they advertise because that has not been the case with them. Would not order again just based on the fact of my package getting lost and the hassle to get them to reship the items.

16 June 2026
Rated 4 out of 5 stars

Good communication and trying to help w…

Good communication and trying to help w my issue.

4 July 2026
Unprompted review
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Reply from Wonderskin

Jeanine, thank you for your kind words. We're glad our team was able to communicate with you and help while working through your issue. We truly appreciate your patience, and if there's ever anything else we can do for you, please reach out to us at hello@wonderskin.com.

Rated 5 out of 5 stars

Great customer service!

7 July 2026
Unprompted review
Wonderskin logo

Reply from Wonderskin

Monique, thank you, this genuinely means a lot. Things don't always go perfectly, so hearing that our team looked after you. is the best feedback we can get. We'll pass your kind words straight to the person who helped you. They'll be so pleased. We're here whenever you need us!

Rated 5 out of 5 stars

The fact that the product really works

The fact that the product really works.
I will buy it again.

23 June 2026
Wonderskin logo

Reply from Wonderskin

Maureen, thank you so much for your review! Hearing that the product truly lived up to its promises is exactly what we hope for. We're so happy you're enjoying it, and we can't wait to welcome you back for your next order.

Rated 5 out of 5 stars

Really loved the way the eyeliner goes…

Really loved the way the eyeliner goes on. So easy! No tugging or pulling! So I ordered more colours!!

23 June 2026
Wonderskin logo

Reply from Wonderskin

PattiJo, we love hearing this! There's nothing better than an eyeliner that glides on without tugging, and we're so happy you loved it enough to come back for more shades. We hope you have fun trying them all!

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