Wonderprice Reviews 

Placed order on 1st December, said delivery would be in 3 to 5 days. Two weeks later, I received an email that the shipment would take at least another 2 weeks, adding up to a month since I placed the order. Tracking link only takes you to their site and doesn't say much about where the package is or the estimated arrival. The customer service communication is only via email, and they said they could not tell when the estimated arrival time would be after the delay of about a month. Very disappointing service overall.

Don’t bother ordering from this company if you want to wait 3 weeks for ur products stating there delivery time is 3-5 working days mine took 10 working days not only that I ordered 2 iPads and only one arrived after the 10 days after messaging them they said that was coming from a different place therefore it was taking longer regarding this I finally got the second one a week after. Order with caution if you’re willing to wait a while for your products. Products were fine and genuine but the wait time to get them was ridiculous

One star is being generous. We ordered an iPad about 6 weeks ago. We eventually got a notification saying it was despatched. Then a notification from DPD saying it was delivered but we never received it. There followed numerous exchanges with the company. They refused to replace or refund the item. We have now put in a claim with our credit card company. They have contacted us again asking us to stop the claim as it would damage their reputation. However, still no offer of refund or replacement. Please do not use this company.

Bought a OnePlus 13, was told it was a global rom-it was a modified cn rom, then it started resetting it's self randomly and getting really hot, contacted them, sent back to repair, after 60 days of no contact I requested a refund, they refused and said they needed the phone for longer to repair, I had to get my bank involved to process the claim, they then got in contact with me asking to cancel the claim and they will refund, my bank advised me not to, eventually after 6 months they got the refund, don't buy from these.

DO NOT USE THIS COMPANY. order arrived two weeks late. The returns process is ridiculously complicated. The company received the item back over a week ago and now there is no contact and no refund. I believe this is not a legitimate company.

AVOID AVOID AVOID…….similar to many others who ordered a Nintendo Switch Lite around Black Friday weekend, 4 weeks later and no Switch! Emailed most days over the last couple of weeks, “it will be delivered this week”, following week “it will be dispatched this week”. Tracking for any packages is utter sh*te!! Ordered 28/11, no movement on tracker from 09/12, until bang threaten to cancel and “it’s with Royal Mail” 18/12. 21/12, Royal Mail tracker showing waiting for package still! Passing the blame on to the Couriers rather than accepting any themselves!! There is no contact number so you can only deal with them via email, even then they will take days to reply to you with a very generic email and provide no specific details about your order. They clearly do not have the stock to fulfil these orders! Call logged with bank to try to get our money back. Lesson learnt if it’s too good to be true, it usually is! The last thing you need 4 days before Christmas is to be without the one thing your child asked for and the stress of trying to source it! I hope all those who have had similar experiences have been able to source elsewhere. Thank you A*gos for delivering and always delivering!

UPDATE: COMPANY APPLIED TO BE STRUCK OFF COMPANIES HOUSE IN OCTOBER!!

Ordered 24th November with suggested delivery of 4-5 days... By 20th December delivery company tracking still says their expecting the item from Wonderprice.
There is no option to speak to someone from the company, just an automated email... Saying it is due to holiday rush slowing delivery and outside their responsibility (but other vendors don't have this problem!)

They obviously did not actually have the item they were selling and have had to try to source it after purchase. Now I'm stuck with no ability to get a refund because they claim the item is already in transit (but only internally to their systems!!)

Genuinely wondering if this is a legit site.

UPDATE: now 23rd December and no closer to receiving it. Wonderprice refusing to refund me and I've had to now buy from Very (who delivered next day) so I don't have only one child with a Christmas present. AVOID.

I ordered 2 Nintendo switch lites in November so they should have been delivered in time for Christmas. One has been delivered but the other seems to have got lost and wonderprice customer service is doing nothing at all to help. The tracking said that Royal Mail was waiting to receive the items. 5 days later I emailed wonderprice and was told that the order had been split in two and I was given a second tracking. The Nintendo lite given to Royal Mail later has now been delivered, but the first one it is still showing (over a week later that RM are waiting for it). I've emailed Wonderprice several times and have simply been told to wait a few days as it's a busy time of year, without them engaging with the fact that the later dispatched package has been delivered already and that if I want longer before they do anything I definitely won't have it in time for Christmas. I've also emailed them the advice from RM which is to contact the sender if it's still showing after 24 hours that they are waiting to receive it and asking they do something but no answer. I get that things can go wrong but it would be helpful if wonderprice could investigate and either get delivery back on track whilst there is still time to get it to me before Christmas or if it's lost refund me the money so I can buy one so both my kids and not just one gets a Christmas present

Still not received an order I placed on 30th November not very good communication and no tracking

Even tho wonderprice have replied it still does not help with lack of delivery no tracking info still and no idea whether this is going to arrive (def won’t before Christmas now) they say reach out to our help desk which is only via email from what I can find and get the same replies back regarding peak season without any updates

I ordered 2 switch lites back in November it's now 20th December still not arrived and the tracking number they supplied is not recognised on royal mail website keep getting same answer it's on its way STAY AWAY FROM THIS SITE

Item ordered on the 2nd Dec 2025, link sent from the company showing delivery details showing item was out for delivery however DPD still had not recieved the parcel on 20th December, they are making up false dispatch details and. When checking the website they dont have the stock. They are also slow to respond using automated emails. Order cancelled and company reported for fraud through bank card.
Update All BEWARE the company has responded trying to look legitimate they are still saying DPD have tge parcel but they dont a simple call shows this! they still have no stock on their website but are still trying to sell items. my bank is covering the refund and claiming it back from Wonderprices bank. I have requested the order to be cancelled 3 times but they hide behind a lie it has been dispatched.

I’d stay way clear of these muppets my order been in transit for 16 days 🤣 not sure if he’s walking my order the hub! . Positive news finically had my order disappointing part box looks like it’s been thrown around a boxing ring the security pull tabs ain’t even stuck down and there’s hair on it inside the box is a Europe plug so defo over seas takes ages for the iPad to come on . I’m not convinced this is genuine it may be however there’s a lot of red flags, purchased for my little girls birthdays on Black Friday deals 3-5 business days but month later if there’s a way of adding photos I would of shocking !!

Update they source the good from overseas so the time scale is out the window 3-5 , they check the item over to make sure it’s in good working order hence why the security tags are lifted avoide at all costs

Purchased a Nintendo switch lite at a very discounted price. Was a gamble as it seemed way too good to be true but it did get delivered.............eventually...and was a genuine but imported version but that's no issue for me and came with 3 pin plug adaptor.

Ordered on 22/11/25 and it arrived 19/12/25.

Parcel tracking was ok but I had to be issued with a new tracking number by them for some reason.

Chased up with Wonderprice to chase up as it was in transit for so long and they responded quickly, some responses seemed very generic, and others seemed specific to what I was asking. All in all customer service was good. And they were very reassuring that the item was on its way.

I would use Wonderprice again however a trade off for the cheap prices and free delivery comes at a price of of up to 3-4 weeks for your item to arrive. You decide.

I ordered a Samsung A56A as it was a lot cheaper on here than other sites, to be honest I though i may have lost my money as the 2-3 day delivery window went passed and no sigh of the tracker saying it was out for delivery, I did reach out to the customer services and they did come back within 24 hours with updates but these were lacking the delivery information. I ordered on the 02/12/2025 and it was delivered on the 16/12/2025. Overall I think for such a good price we have to be realistic about delivery times.

I should have known the price was too good to be true in hindsight. Ordered a pair of Google Pixel 2 Pro buds for a Christmas present on the 24th November 2025. Told 3 to 5 working days for shipment. Now 19th December and no closer to receipt of the items. Seasonal demand can no longer be used as an excuse in this day and age (Which it is being). Just a poor experience and will not use Wonderprice again. Looking at the reviews now i'm not the only one in this situation. I can only assume that they wait for your order then try and source from some far flung part of the world - i should've known better!

Shocking so far, still not received order from November. No movement on tracking and no way of contacting and getting a quick response. Worried we are going to have a very upset child at Xmas as we need a refund to be able to source item from another retailer in time for Xmas, which is fast approaching.

31/12/25 I am updating this review to 3 stars as I have now received the Apple AirPods Max headphones ordered on 6/12/25. The tracking updated suddenly on 29/12/25 and they were received 2 days later via Royal Mail so can only assume the original ones were lost / stolen or never despatched.
They are genuine and boxed.
The delivery took 3-4 weeks not 3-5 days which caused a lot of stress as these were meant to be a Christmas present. This would have been a 5 star experience if accurate delivery timescales were advertised on the website in the first place, as I would have ordered them sooner. Having said that, we are pleased to have received them safely now. Thank you.

19/12/25 At the moment I am rating this 1 star because I have not received the Apple headphones I ordered on 6 December. The tracking has not moved since 12 December and there are no further updates as of 18 December. It says the item has been dispatched via Royal Mail but there is no further tracking update from Royal Mail when I click on the link. This is a Christmas present for my daughter and I am now very concerned that it won’t arrive in time for Christmas Day or that this website may be a scam.
I have completed the online form seeking assistance. The original delivery estimate has long passed (3-5 working days). I understand there may be a 2-3 day delay due to Christmas (according to the website) but this is now an excessive wait. Will have a very disappointed daughter on Christmas Day if this is not rectified. Very unhappy customer at present but will update if this is resolved.

I reiterate all the messages, not quick but turns up at a good price.

It would be so easy to mark this as a 1 star review, but that wouldnt be fair on only based on how long it took to be delivered. If you look at the bigger picture I've just saved over £100 from the next cheapest price on a Nintendo switch OLED, it's arrived in all sealed bags with official warranty, and everything works exactly how it should or you'd expect.

When I first ordered I checked all the previous reviews and everything seemed perfect which convinced me to buy, admittedly I did buy this on black Friday so I'd imagine the volume of sales would have been through the roof. It advertised 3-5 business days, which it did infact take 14 business days minus the weekends, so in hindsight it's not that long (although felt double the amount of time stressing about it arriving before Christmas!) I was expecting there to be a catch, and the delivery stage is probably that. As I now understand it I think everything is shipped from China which allows the cheap prices which I didn't realise when ordering. Would I order again? Absolutely now I understand it's not a scam, although I'd be better prepared next time with my expectations on delivery times. You can order with confidence, but just be prepared to wait a little longer than normal which is reflected in the cheaper price!

I ordered a MacBook from Wonderprice on 1 December, advertised with 3–5 working day delivery. It has now been 13 days and I have received nothing.

I have opened multiple support cases and contacted them repeatedly. They do not reply to anything at all. No updates, no explanations, no attempt to resolve the issue.

The shipping information is a mess. Wonderprice claims the parcel is being delivered by DHL, but the tracking redirects to DPD, which clearly states that the parcel has not even been handed over to them.

When I placed my order, the company had good reviews and around a 4-star rating. Since then, the reviews have collapsed to mostly 1-star experiences, which matches exactly what I am now going through.

Christmas is next week and I am completely in the dark. At this point, I have zero confidence that this order will ever arrive.

Because Wonderprice refuses to respond or provide any meaningful support, I will now have to open a dispute with my card issuer to try and recover my money.

Save yourself the stress and stay away from this company.