Wonderprice Reviews 

I ordered a pair of Sony XM6 headphones with a promised delivery date in time for Christmas. These are meant. to be sent. via Royal Mail Track 48. However, we are now the 5th of January and there is no sign of my order arriving. This is a. massive disappointment for my Som as these were a Christmas present for him and he is now due to return to Uni on Wednesday. There is no point in offering reasonable priced products on your website if the delivery time is rubbish. I I would not recommend using this website in the future ss they are unreliable

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Ordered some headphones £47.99 on 29th November 2025 for my granddaughter. Told 3-5 days for delivery. Still not arrived 5th January 2026. Despite multiple emails and a refusal from Wonderprice to give me my money back. So angry!! Had to cancel my card and have reported fraud. No birthday/Christmas present for my granddaughter

I ordered a gift which I paid over £340 for at the start of December with a stated delivery time of 2–3 days. As of 5th January, it still has not arrived. This was meant to be a Christmas gift, so the delay completely defeated the purpose of the purchase.

I have emailed multiple times and only received vague responses saying the issue is “being investigated,” with no clear update, timeline, or resolution. When I asked to cancel the order so I could purchase elsewhere, I was told they could not cancel it because they still need to investigate where it is with their warehouse and logistics team.

The lack of communication, accountability, and customer service has been extremely frustrating. I would not use this company again and would not recommend them to anyone else.

Ordered an I pad 13th December 25, saying 3-5days delivery. Now 5th Jan 26 and still waiting for the delivery. Not updated on the tracking as it is in transit in the hub since 23/12/25.
The price may be good but the service is shocking! They take your money straight away as well

Good pricing I'll give them that! But the delivery is just long! Been waiting a few days now! 3-5 working days not quite! I ordered my Asus rog xbox ally x handheld on the 29th of December 2025, hoping it would come before I go back to uni! But the delivery tracking system just doesn't add up with emails and different codes! Im going back to uni of the 5th. Hopefully it arrives before but this seems very very unlikely!

Good price. Rubbish delivery times. Says 3 to 5 days. More like 3 weeks plus.

Ordered headphones on 3/12/25, should have arrived 3-5 days later. They contacted me on 6/12/25 to advise there was a delay of 2 weeks and asked if I was willing to wait. I said yes as thought at least they'll be here before xmas. That was a big mistake on my part. Their website are still advertising the headphones and the available from and delivery date constantly changes. I waited until the 27/12/25 before asking for a refund as that was just over the 2 weeks they advised and I thought with the holidays I'd allow a few more days. Well now they're refusing to refund me. Last weeks email said they can't give me an ETA and it would be "about a week" and this weeks email is also saying the same. They clearly sold me something they didn't have in stock and now won't refund me. I now have to go through my credit card company to request a refund. Very disappointed.

Would give zero!! Ordered a Nintendo switch lite and like many other reviews it said delivery with 3/5 working days . Well surprise surprise didn’t arrive. They say they have an office in London but that’s a lie it’s based in china but they like it to seem as if they have an office. Found a number for this office and had an online chat with the owners of the office space. It’s a virtual office nobody based there . Wouldn’t give me a phone number to contact someone directly. Hardly any communication only to say we had been upgraded to priority delivery but never arrived for Christmas. Had to purchase elsewhere . Fortunately got a refund as cancelled right before Christmas. This had never been dispatched and don’t know when it was ever going to arrive!! Avoid at all costs not worth the stress of saving a few pounds

Amazing prices, got 2 iPads 2025 ones!! Xmas presents! Love them I will definitely return

I placed an order for a Wonderboom speaker on 10 December and relied on the Company’s representation that it would be delivered within 3-5 working days. Cut to a week later and the item has allegedly been ‘out of delivery’ for over a week and Royal Mail are yet to receive it. I followed up with the Company and was told I would receive it by the end of the week - this of course did not happen. The Company closed my file despite my numerous emails since and have never provided a response of any substance - it is all generic! I note the Company has applied to be struck off on Companies House which hardly inspires confidence in the brand. Furthermore, the lack of transparency on the website to actually make contact with any real individuals raises serious concerns about the legitimacy of this business. Moreover I note when searching for customer service on Google the website offers an email address ‘support@ wonderprice.co.uk’. This is not a real email address and any attempt to make contact will bounce. It appears their only person on customer service is dedicated to responding to these Trust Pilot reviews. Due to my concerns with the legitimacy and authenticity of the business I have flagged this to my bank as a potential scam. A dreadful experience and not worth the supposed ‘discount’ because you will not receive your order.

I purschased a Samsung Galaxy S25 Ultra 5G Smartphone on 28/11/25 and it still has not arrived a month later. I emailed customer service who just provided a tracking link update which I already have stating that the carrier may not have scanned in the phone due to the busy holiday time and my phone would arrive by the end of the week. This was 2 weeks ago and I just receive automated emails saying to expected my item in 3-5 working days.

Ordered some headphones for my daughter as a Christmas present, 13days later they are still showing as in transit! When I ordered the website stated delivery 3-5 days. I’ve emailed the company but not received a response and still not received my order. Very very disappointed and now will need to start trying to get a refund.

So if you like inported products then your good. If you're like me and when you order a product on a website in the uk and therefore expect the official uk version of the product then it's highly disappointing. Having to use one pf the adapters which isn't even included by default by the brand which means they must have aleardy unboxed it to include the adapter. Never was i made aware i would be buying a foreign product.

And delivery was 5 days behind as well, sat in the office for 3 days. Really don't recommend at all unless you are aware it's an imported product and not the uk version.

3 starts service why because on website says delivery between 3/5 days , when is delivered to England from other country. So take over 2 weeks.
iPad yes is original , case yes is come too cost 15f cheap quality on eBay going for 5 pounds , and screen protector come different day and is absolutely damage so 15f lost. So …

Samsung Galaxy Buds 3 Pro
Ordered these after seeing the price and previous reviews.
They took a long time to be delivered but once received I was extremely happy with the product.
Would use again.

I ordered an iphone on 2 December as a Xmas gift. Reviews on here were good at the time and as there were 3 weeks until Christmas- I thought I had time in case of delays (it was advertised as taking 5 working days to arrive).
However - by 24th December it still hadn’t arrived and customer services couldn’t say when it would be likely to. Tracking updates are non existent and you can only contact customer services via email - which they may or may not reply to. I ended up having to cancel and spend a lot more money on the phone than I’d intended - as I needed the phone for Christmas. Avoid this company!

Ordered a nintendo switch lite for my child's christmas on 28th November. Contacted customer service asking for updates where they assured me the latest date for delivery would be 19th Dec. I have requested they cancel the order 4/5 times which they have not done and now advised that they are pleased to say its arriving 27th Dec. This was a 5 year olds Christmas gift, it is no good to arrive after the date required for.

I have noted on my email asking for a refund that the company only respond to positive reviews on trustpilot but cannot address the numerous negative.

When originally ordered,trust pilot reviews were positive, the company clearly could not cope with the demand on their sales and fail to take any accountability for doing so.

Do not use this company, customer service completely disregard what the feedback or complaint is.

Ordered Apple Airpods Pro3 on 15th December for my sons Christmas present. At the time of ordering the site stated they would be delivered on 22nd December so in time for Christmas.
Nothing on 22nd, tracking said they were collected on 23rd. 24th in transit to hub and nothing further.
Very disappointed my son won't have them for Christmas and really hoping they will be delivered by 27th as the site says 2-3 working days delay.

I ordered a switch lite on the 2nd December. At the time of ordering, was told 3-5 working days for delivery. This was delayed by a further 2 days.

Roll on it’s been over 3 weeks, the tracking has never been updated. It states it’s still yet to even be received by Royal Mail. I have had quick responses from the team who have been very polite but told me this can not be avoided and unable to process a refund at present.

My gift never arrived for Christmas, I had to run out and buy another switch lite to ensure my 4 year old wasn’t left empty handed.

Do not believe the delivery times.

Promised 5-6 day delivery. Three weeks later the UK courier hadn’t even received the parcel.

Customer service hides behind the usual “busy time of year” excuse. Apparently Christmas falling on 25 December came as a surprise. For clarity, it will also be on 25 December in 2026.

Delivery promises are meaningless. I warned them clearly that I would cancel via American Express unless a refund was processed. They responded with a generic template, so I did exactly what I said I would do. They then complained and asked me to close the Amex dispute so they could refund me. It’s not as though the warning wasn’t given.

Avoid.