I made a purchase for a birthday the next day, but didn't realize at the time there was a 48-hour notice period to confirm the booking. The customer support, Liza Wendy, was very responsive and manage... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue with my voucher and Daisy made the entire process so easy and stress-free. She assisted me every step of the way. From resolving my voucher issue to completing my booking quickly and s... See more
Company replied
Tanzeel Hanif was extremely helpful and patient especially with a person like me who has zero tech knowledge, I ended up booking the wrong order and Tanzeel was so calm and composed, made sure I was a... See more
Company replied
I highly appreciate Justin for all that he has done to help me get a good deal while accommodating all my queries and additional requests. He handled all my requests with great care and I really felt... See more
Company replied
4.5
Excellent
651 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 2 weeks
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Appreciate the support and the help in…
Appreciate the support and the help in activating my voucher in such a short notice.
25 August 2026
Unprompted review
Reply from Wondergifts
Thank you so much for your kind review! We’re delighted to hear that our team was able to assist you with activating your voucher at such short notice. We’re always happy to help and make the process as smooth and convenient as possible. We truly appreciate your support and look forward to assisting you again!
My experience was honestly extremely…
My experience was honestly extremely frustrating.
The confirmation process for my booking, which was made on Monday, was handled entirely through WhatsApp. Unfortunately, throughout the entire week, none of the agents who assisted me were able to successfully complete and confirm my reservation with the hotel.
Every day, I had to follow up, explain the situation again, and provide the same information repeatedly, without receiving a clear solution or final confirmation. This experience eventually led me to consider not redeeming my gift and requesting a refund, even though I had paid specifically because I was looking forward to having a unique and enjoyable experience.
After all the stress and frustration throughout the week, I would especially like to recognize Daisy, who assisted me on Friday. She was the only person who genuinely took ownership of the situation and made a real effort to resolve the issue that others had been unable to solve. I truly appreciate her dedication and the excellent job she did.
However, I believe it is important to point out that a customer should not have to continuously follow up in order to get a booking confirmed. Once the process has been initiated, it should be the company’s responsibility to follow up with the hotel and ensure that the reservation is properly confirmed, while keeping the customer informed throughout the process.
I sincerely hope this feedback will be taken into consideration, as the purpose of this type of experience should be to provide customers with peace of mind and enjoyment, rather than stress and uncertainty throughout an entire week.
Once again, I would like to thank Daisy for taking ownership of my case and finally finding a solution. Her effort and professionalism were truly appreciated.
21 August 2026
Unprompted review
Reply from Wondergifts
Thank you for taking the time to share such detailed feedback. We’re truly sorry to hear about the frustration and inconvenience you experienced throughout the booking process. We completely understand how disappointing it must have been to have to follow up repeatedly and provide the same information without receiving a clear confirmation.
This is certainly not the level of service or experience we aim to provide. We agree that once a booking request has been initiated, our team should take ownership of the follow-up process and keep the customer informed until the reservation is successfully confirmed.
At the same time, we’re very grateful for your kind words about Daisy. We’re pleased to know that she took ownership of your case, worked diligently to resolve the issue, and was ultimately able to find a solution for you. We’ll be sure to share your recognition with her.
Your feedback regarding the booking and communication process is extremely valuable, and we’ll be using it to identify where we can improve and provide a smoother, more seamless experience for our customers.
Thank you again for your patience and for giving us the opportunity to resolve the situation. We sincerely hope that, despite the difficulties you encountered, you’re able to enjoy the experience you originally looked forward to.
Really appreciate Iffah helping me in…
Really appreciate Iffah helping me in utilizing my voucher and the whole booking process.
20 August 2026
Unprompted review
Reply from Wondergifts
Thank you so much for your kind review! We’re delighted to hear that Iffah was able to assist you with redeeming your voucher and made the booking process smooth and easy. We’ll be sure to share your lovely feedback with her. We truly appreciate your support of Wondergifts and look forward to assisting you again!
Justin provided great service
15 August 2026
Unprompted review
Reply from Wondergifts
Thank you for your kind review! We’re delighted to hear that Justin provided you with great service. We truly appreciate your feedback and your support of Wondergifts. We look forward to assisting you again in the future!
Very accommodating
Very accommodating, friendly and fast service. Highly recommended. Thanks Daisy for all your support.
14 August 2026
Unprompted review
Reply from Wondergifts
Thank you so much for your kind words and recommendation! We’re thrilled to hear that you found our service friendly, fast, and accommodating. We’ll be sure to pass your lovely feedback on to Daisy — she’ll be delighted to know her support made a difference. We truly appreciate your support and look forward to welcoming you again!
I was a loyal customer and purchased…
I was a loyal customer and purchased many times from them. I had a voucher as a gift, due to the war was not able to use it since I was out of country. They didn’t accept to extend the expiry using the excuse of the system. Bad customer service… requested to speak to a manager. They didn’t provide any support l. Not recommended.
12 August 2026
Unprompted review
Reply from Wondergifts
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We sincerely appreciate your loyalty and the trust you’ve placed in Wondergifts over the years.
We understand the circumstances you’ve described and regret that we were unable to provide the support you expected at the time. We would genuinely appreciate the opportunity to look into your case and see how we can assist with a suitable resolution.
Please email us at support@wondergifts.com with your voucher details and a brief reference to your review. Our team will review the situation and get back to you as soon as possible.
Thank you again for bringing this to our attention. We hope to have the opportunity to make this right.
Daisy went out of her way to help me…
Daisy went out of her way to help me can’t thank her enough
11 August 2026
Unprompted review
Reply from Wondergifts
Thank you so much for your wonderful review! We’re delighted to hear that Daisy went above and beyond to help you. We’ll be sure to share your kind words with her — they’ll mean a lot. We truly appreciate your support and are so glad we could make your experience a positive one!
Great offer
Great offer, smooth booking process, some of the dates didn't work for the restaurants eg weekend but the service was efficient
11 August 2026
Unprompted review
Reply from Wondergifts
Thank you for sharing your experience and for your kind feedback! We’re delighted to hear that you enjoyed the offer and found the booking process smooth and our service efficient. We also appreciate your feedback regarding weekend restaurant availability and understand how important flexibility is when making a booking. We’ll certainly take this into consideration as we continue to improve our service. Thank you for choosing Wondergifts, and we hope to assist you again soon!
I booked my skydive several days ago…
I booked my skydive several days ago and was informed that I would receive my booking confirmation within 24 hours. Unfortunately, I still haven’t received any confirmation.
I followed up today, and instead of receiving my confirmation, I was asked to provide a new preferred time slot. This is disappointing, as I expected my original booking to be processed within the promised timeframe.
POOR SERVICE!!!!
6 August 2026
Unprompted review
Reply from Wondergifts
We’re truly sorry to hear about your experience and completely understand your disappointment. We sincerely apologize for the delay in confirming your skydive booking and for the inconvenience caused when you were asked to provide another preferred time slot.
This is not the level of service we aim to provide, and we appreciate you bringing this to our attention. We would like the opportunity to look into what happened and assist you in getting your booking confirmed as quickly as possible.
Please feel free to contact us directly at support@wondergifts.com with your booking details so we can personally follow up and resolve this for you. Thank you for your patience and understanding.
Reply from Wondergifts
Thank you for your wonderful feedback! We’re so glad to hear that Liza Wendy provided you with great support. We truly appreciate your kind words and look forward to assisting you again in the future!
I deeply appreciate the support…
I deeply appreciate the support provided by Liz Wendy. She is professional, supportive, and extremely helpful. She responded to my request quickly and sorted everything out. Highly recommended.
5 August 2026
Unprompted review
Reply from Wondergifts
Thank you so much for your kind words and recommendation! We’re thrilled to hear that Liz Wendy provided you with such professional, supportive, and efficient assistance. We truly appreciate your feedback and will be sure to share your lovely comments with her. We look forward to assisting you again in the future!
Liza Wendy handled our booking in a…
Liza Wendy handled our booking in a very quick, efficient and professional way. We are really looking forward to our couples massage which was a gift from friends for our 50th birthdays.
5 August 2026
Unprompted review
Reply from Wondergifts
Thank you so much for your wonderful review! We’re delighted to hear that Liza Wendy was able to assist you quickly and professionally. We hope you have a relaxing and memorable couples massage, and what a lovely way to celebrate your 50th birthdays! Wishing you both a fantastic celebration, and we look forward to creating more wonderful experiences for you in the future!
Thanks to Daisy everything was easy and…
Thanks to Daisy everything was easy and smooth, appreciate the help
4 August 2026
Unprompted review
Reply from Wondergifts
Thank you so much for your kind words! We’re delighted to hear that Daisy was able to make your experience easy and smooth. We truly appreciate your feedback and look forward to assisting you again in the future!
Booking process
Excellent customer service and support from Liza Wendy. She was very helpful, polite, and quick to respond. I truly appreciate her professionalism and the smooth experience she provided. Thank you, Liza, for your excellent assistance.
3 August 2026
Unprompted review
Reply from Wondergifts
Thank you so much for your wonderful review!
We're delighted to hear that Liza Wendy provided you with excellent customer service and support. It's great to know that her helpfulness, professionalism, and prompt responses made your experience smooth and enjoyable.
Your kind words mean a lot to us, and we'll be sure to share your feedback with Liza. Thank you for choosing Wondergifts—we truly appreciate your support and look forward to assisting you again in the future!
I am so glad to answered my all…
I am so glad to answered my all questions very fast dear Liza Wendy you are amazing
3 August 2026
Unprompted review
Reply from Wondergifts
Thank you so much for your kind words!
We're thrilled to hear that Liza Wendy was able to answer all your questions quickly and provide you with a great experience. Your appreciation means a lot to us, and we'll be sure to share your wonderful feedback with Liza.
Thank you for choosing Wondergifts. We look forward to assisting you again and making your future experiences just as enjoyable!
Danika was real good help with follow…
Danika was real good help with follow up and the final booking
31 July 2026
Unprompted review
Reply from Wondergifts
Thank you for your wonderful feedback!
We're delighted to hear that Danica was able to assist you throughout the follow-up process and with your final booking. Providing attentive and reliable support is something we take great pride in, and we're glad she made your experience a positive one.
We'll be sure to pass along your kind words to Danica. Thank you for choosing Wondergifts—we look forward to serving you again soon!
Great customer service
I needed some help with my voucher and Daisy was absolutely excellent! She helped with everything very quickly and sorted out all my problems and was very friendly and professional. Thank you!!
31 July 2026
Unprompted review
Reply from Wondergifts
We're delighted to hear that Daisy was able to assist you with your voucher and resolve your concerns quickly. Providing friendly, professional, and efficient service is what we strive for, and we're so pleased that Daisy made your experience a positive one.
We'll be sure to share your wonderful feedback with Daisy. Thank you for choosing Wondergifts, and we look forward to assisting you again in the future!
I was trying to book a swedish spa in…
I was trying to book a swedish spa in Pune, India but I was facing a lot of techincal delays in it but the way Daisy & Danica assured that the booking will be done is commendable. They always kept me updated about the status of my booking.
Before I messaged them, they used to inform me about the status beforehand. The communication was really smooth. Keep up the good work guys ☺️
31 July 2026
Unprompted review
Reply from Wondergifts
Thank you so much for your wonderful review and for sharing your experience with Wondergifts!
We're delighted to hear that, despite the technical delays with your Swedish spa booking in Pune, Daisy and Danica were able to provide you with the support and reassurance you needed. Keeping our customers informed every step of the way is something we truly value, so it's especially rewarding to know that their proactive communication and regular updates made a positive difference.
Your kind words and encouragement mean a great deal to our team. We'll be sure to share your compliments with Daisy and Danica—they'll be thrilled to know their efforts were appreciated.
Thank you for choosing Wondergifts. We look forward to helping you create more memorable experiences in the future!
Danica from customer support was very…
Danica from customer support was very helpful fixing the technical issue I had
30 July 2026
Unprompted review
Reply from Wondergifts
Thank you for taking the time to leave us a wonderful review!
We're delighted to hear that Danica was able to assist you in resolving the technical issue you experienced. Providing prompt and helpful support is something we strive for at Wondergifts, and we're glad Danica made your experience a positive one.
Your kind feedback is greatly appreciated, and we'll be sure to share your compliments with Danica. Thank you for choosing Wondergifts, and we look forward to serving you again soon!
Daisy was very helpful in assisting me…
Daisy was very helpful in assisting me today. She helped me book my vouchers with very well customer service. I would definitely recommend
30 July 2026
Unprompted review
Reply from Wondergifts
Thank you so much for your wonderful review and for recommending Wondergifts!
We're delighted to hear that Daisy provided you with excellent customer service and made the booking process smooth and enjoyable. It's always our goal to ensure our customers have a seamless experience, and we're pleased that Daisy was able to assist you so well.
Your kind words mean a lot to us, and we'll be sure to share your feedback with Daisy. Thank you for choosing Wondergifts, and we look forward to helping you create more memorable experiences in the future!
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