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Company details

  1. Furniture Store

Written by the company

WOLTU GmbH wurde im Jahre 2007 in Wuppertal gegründet. Woltu ist ein E-Commerce-Unternehmen im Bereich von Haushaltswaren wie z.B. Bilderrahmen, Wandregal, Hocker, Stühle und Tisch, Gardine, Autositzbezug, Reisekoffer und mehr. Woltu vertreibt europaweit Produkte und bietet Kunden vielfältiges Sortiment mit über 10,000 unterschiedlich preiswerten Qualitätswaren.


Contact info

3.3

Average

TrustScore 3.5 out of 5

66 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Woltu is helpful towards repair or renewing

I am adding an extra star here to Woltu, (3 instead of 2) as I have received a refund of 25€ and they are offering me another €10 to adjust my review, which I am doing now.
The fact still is that in less than 2 years the door of my Woltu mini oven does not close properly anymore. And no I did not bang or slam it, and no I didn’t drop the oven. None of that. I just opened and closed it with normal use, which is about 2-3 times a week.
After less than 2 years the hinge of the oven door malfunctions. And an oven without a well functioning door does not work. When I do receive the extra 10€ I have received a refund of almost 60%, which will help towards a new mini oven and/or towards repairing the faulty oven door. So thank you Woltu and please look into the quality of that hinge. It is a pity it stopped working so soon. Awaiting the extra refund.

16 December 2024
Unprompted review
WOLTU logo

Reply from WOLTU

Sehr geehrter Kunde,

Wir bedauern, dass Sie eine unangenehme Kauferfahrung gemacht haben.

Um Ihnen besser helfen zu können, wären wir Ihnen sehr dankbar, wenn Sie uns weitere Informationen zukommen lassen könnten. Schicken Sie uns bitte eine E-Mail mit Ihren Konto- oder Bestelldaten. Wir sind für Sie da und beantworten gerne alle Ihre Fragen und Anliegen.

Wir würden uns sehr freuen, gemeinsam mit Ihnen eine Lösung für Ihr Problem zu finden. Ihre Zufriedenheit als Kunde ist uns sehr wichtig. Deshalb freuen wir uns auf Ihre Antwort! Bitte kontaktieren Sie uns erneut (customerservice@woltu.eu), wir sind für Sie da!

Vielen Dank und viele Grüße,
Ihr Woltu-Team

Rated 1 out of 5 stars

Okay

war alles ok 👌👌👌👌

21 December 2022
WOLTU logo

Reply from WOLTU

Sehr geehrter Kunde,
vielen Dank für Ihre Aktualisierung.
Falls das Problem gelöst wurde, sind wir sehr dankbar, auf die 5 Sterne Bewertung würden wir uns sehr freuen.
Hoffentlich können wir gemeinsam das Problem lösen. Natürlich möchten wir zufriedene Kunden haben und hoffen daher auf Ihre Antwort!
Vielen Dank und Viele Grüße,

Rated 1 out of 5 stars

No permanent fire safety labels as required in UK

I bought faux leather dining chairs via Amazon UK which came with a swing fire safety label but no permanent fire safety label as required by UK fire regulations. Woltu just ignored the content of my emails as though it didn't matter that the chairs were not meeting UK fire regulations. Avoid!

3 November 2022
Unprompted review
Rated 5 out of 5 stars

Woltu

I have a kids kitchen from Woltu it is made from )very good materials and it is lovely.
My kids love to play with it.
It was little hard to assemble it .it is litterally made like a real kitchen.
We love it.
The delivery was in 3 days without any problems. Comunication with the customer services was very proffesional and correct.
I would reccomend them to everyone.

8 April 2022
Unprompted review
Show reviews in all languages. (66 reviews)

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