Witrigs.com Reviews 261

This is the ist time I bought from them and experience told me I should read the reviews b4 ordering. Their service were great not till you email them for refund/exchange. The Huawei nova 3 screen I bought didn't work and I emails in the last 3 days and didn't have any reply from them so far. I've made request to my credit card for refund.

Finally, I've received an email from them admitting the screen I bought had a problem and will refund to me later.
Now I'm waiting for their confirmation of the refund.

So my overall experience with Witrigs was acceptable and their service were great and attentive.

Had to open a Paypal claim top get my money back: one month after ordering a replacement battery, they hadn't even processed the order. They ignored emails and asked to close Paypal claims to ship the item.

Ordered an in-stock Mi 9 screen and paid for UPS 5-7 day shipping. Over two weeks later, after several ignored emails, they finally reply with a UPS tracking number which states UPS haven't even received the package yet.

It'll likely be over a month from order to delivery.

I ordered a Samsung Galaxy S10 Plus OEM replacement screen from Witrigs. I paid for it on the 24th of February, 2020. On the 11th of March, 2020, I collected the screen. I fitted it and it worked perfectly. Witrigs kept me informed through emails throughout the period. Thank you Witrigs for the highest levels of honesty, integrity and professionalism. I will now order a replacement for Samsung S7 Edge.

Dr. M. Chanakira, Harare, Zimbabwe.

SCAM ALERT - I ordered some replacement parts for my phone: screen, battery, battery-cover and some tools to do the repair. I only received the battery (Almost a month later). It has been over two months now. I attempted to contact them several times to try refund or get the rest my order they have not responded to any of my attempts. I will not be making any more orders from this company in the future. I suggest you shop else where if reliable customer service is something you value. I have escalated the matter with pay-pal and Wit-rigs sent the tracking info for just the battery as proof of shipment.

The only store except OnePlus where I found the OEM replacement display which works exactly as expected.
Excellent customer support, very responsive.
On a downside - I waited for 3 months my order to arrive. That's crazy.
It's not directly Witrigs fault I believe, that's why I still put 5 stars, but I'd definitely recommend to add some options for the more reliable and fast delivery.

Great customer care but their prices for screens are a bit high as compared to other market prices for the same products

Very useful Website with demonstrative videos to know exactly replacement procedure of each spare parts, strongly recommend this store

The product seems to have an excelent quality
Furthermore, I had a problem with the delivery of the package and got responded quite fast via email

Overall the support was very good.
At first I have received a wrong item, but I could send it back and
they sent me the correct one.
The customer service was very friendly and helpfule.

[ENGLISH]

I ordered an OEM replacement screen for my Oneplus 5T, received it something like 2-3 weeks later, but I was expecting that. Of course, misfortune and I being good friends, the screen I received was defective (blue, blurried, and displays the image upside down).

I contacted the support (Chen) and after a little talk (jet lag is your ennemy here) and few pictures/videos as evidences, I've been told to request a RMA so that they can send me a replacement screen ! :)

The RMA has been approved in minutes after my request, and it seems that my new screen is on its way. I'll edit this review as soon as I will received it ! But for now, they have been very professional and I will probably buy from them in the future.

[FRANÇAIS]

J'ai commandé un écran de remplacement OEM (original) pour mon Oneplus 5T, je l'ai reçu environ 2-3 semaines plus tard, mais ça vient de Chine donc pas de suprises. Bien sûr, vu ma chance légendaire, l'écran que j'ai reçu était défectueux (bleu, flou, et affiche l'image à l'envers).

J'ai contacté le support (Chen) et après un petit entretien par mail de 2-3 jours (vive le décalage horaire) et quelques photos / vidéos comme preuves, on m'a dit de demander un RMA afin qu'ils puissent m'envoyer un écran de remplacement! :)

Le RMA a été approuvé quelques minutes après ma demande, et il semblerait que l'écran de remplacement soit en route. Je modifierai cette critique dès que je le recevrai! Mais pour l'instant, ils ont été très professionnels et j’achèterai probablement chez eux à l'avenir.

I ordered a screen for a Huawei P20 lite plus some tools.

Before i finalized the order i talked to Xueyi through live chat as i wanted a quote for shipping costs to my address (Europe), i gave them the FULL ADDRESS, they checked the address and Xueyi replied back that the shipping costs would be 21.82 USD with DHL.
I HAVE PROOF OF THAT, I HAVE THE WHOLE CONVERSATION IN A PDF FILE.
So after checking with them, about the shipping costs i finalized and payed for the order.

A day later i receive an email telling me that my location is a "remote location" AND THAT I NEEDED TO PAY AN EXTRA OF 35USD FOR DELIVERY. that is a total of 56.82 USD FOR A SMALL PACKAGE, THAT'S INSANE. My location is DEFINITELY NOT A "REMOTE LOCATION" i have received many many parcels from Europe , Asia and all over the world with no additional or any huge shipping costs like that WITH DHL.

I voiced to the support (Chen) my frustration, i told them i REFUSE to pay another 35!!! USD for shipping ESPECIALLY AFTER THEY THEMSELVES quoted me 21.82 to my exact address that i PROVIDED. They have not replied back.
Its like they want you to make a purchase and then decide to charge you more, that's very unprofessional behavior.

If they don't fix this situation i will never ever buy anything from them, and i will dispute trough PayPal and warn every other user about them.

If they send the package as we AGREED i will change this review and i will be happy again.
Hopefully it's just a misunderstanding.
Witrigs are you listening?
Order number is 100111957.

i placed an order but when i talked with DHL before witrigs ship me my order i found customs a taxes were very expensive to pay for me, i asked by chat to cancel my order and they help me with this issue an canceled it. top customer service, thank you very much

I ordered an "oem" version lens cover for my phone, and they sent me their inferior "custom" version. I contacted them and after a number of email exchanges they insisted I send them a photo of it, which I did. Now they don't even reply, and I've had to dispute the charge on my credit card. I've already wasted more time than the product is worth, and now I have to shop for the real deal.Stay away; they're scammers.

Bough a replacement screen for my oneplus 6 and it arrived broken ... I contacted support and sent an RMA... The process was handled promptly and a second display was sent.. Awaiting it's arrival :)

Feels good with Witrigs support. Their Personnel Xueyi was supportive to assist an RMA and redirect the same to a new address at a critical time. Thumps up :)

So I bought a replacement screen for an Honor View 10, I received the package like in 10 days paying for fast delivery and when I got but it was faulty, it took me 2-3 weeks to get support and to finally get my money back, I would not buy again because of the product quality and because I got a replacement screen faulty and not new, but support works.

I ordered screen for Pixel 3 (didn't check it it works).
Then I requested refund and sent it back to China (they gave me address).
After this they stopped replying to me and I never received refund.
I lost around 80$ + 20$ shipment because of Witrigs.
RMA ID: #0000001210

Bought a replacement screen and it is faulty. It just broke my phone altogether. And customer service is terrible.