Very helpful and straight forward in switching my car on insurance and made a mistake regarding date which was easily changed and they didnt charge me an admin fee as I’d requested. Great customer ser... See more
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Horrible company. It feels like driving with big brother constantly watching you. Occasionaly when overtaking a car you need to go slightly over the limit to quickly and safely overtake. Yet do this w... See more
I cancelled my insurance today using the online platform. It was very straightforward and took less then 10 mins. Clarissa was professional and efficient. Unfortunately the cost of owning a car is t... See more
First time i’ve used Stella. Very impressed so far. Easy to set up the black box (with my garage showing me in 30 seconds where it needed to be plugged in!) and the App. Customer service very helpful... See more
Company replied
Company details
Written by the company
We’re a purpose-driven insurance brand with one aim: to focus on leveling the playing field for women. That’s why we’re delivering insurance solutions that are adapted and tailored to the needs of women. We want to empower customers and humanise insurance which is clearly no small challenge. But we’re bringing a wealth of experience and passion to the table to help enable this. The world moves forward when we work together, as partners, allies, equals. That’s why we partner with like-minded people and organisations creating a community to drive actionable change for women. A portion of our profits is given to women focused charities and organisations with a shared vision to help improve the lives of women. We’re passionate about challenging the status quo, championing equality and building products for a fairer world. We’re starting with insurance. Come and join us.
Contact info
Cheadle Place, SK8 2JX, Cheshire, United Kingdom
- 0333 996 9718
- info@withstella.co.uk
- withstella.co.uk
3.6
Average
499 reviews
Hasn’t replied to negative reviews
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Fast and essy service,would recommend
Fast and essy service,would recommend
Thank you
27 October 2024
Reply from Stella Insurance UK
Thank you for taking the time to leave a review.
We are pleased to hear about your positive experience with us.
Welcome on board for the coming year!
Reply from Stella Insurance UK
Thank you for taking the time to leave a review.
We are pleased to hear about your positive experience with us and we will ensure your kind words reach the agent you spoke to.
Welcome on board for the coming year!
Reply from Stella Insurance UK
Thank you for taking the time to leave a review.
We are pleased to hear about your positive experience with us and that you found the online take-up process fast, easy and a good price.
We are pleased to have you as a customer of ours for the coming year!
Avoid this company like the PLAGUE
This is by far the worst insurance company I have dealt with, during my 28 years a driver.
After just three days of the policy starting, and not even receiving their device, they started sending intimidatory emails about cancelling my policy and charges. After 5 days there device never arrived, these emails were sent daily! Once the device arrived, you receive tips of driving, and how to drive!
So I cancelled my policy, and then they sent a whole list of hidden charges including an arrangement fee over 17% cost of the policy, and other charges. After sending 9 emails and 4 telephone calls, still I get no sense from their staff, staff who are desperately under trained and have zero customer service acumen. I am still receiving credit agreement notices and letters, threatening to deduct my bank account, although I cancelled my policy. Save yourself a lot of drama and headache, and avoid this company like the BUBONIC PLAGUE.
23 October 2024
Unprompted review
Reply from Stella Insurance UK
Thank you for taking your time to leave this review.
Please can you provide us with the name the policy is in, or your reference number as we can't find any policy under the name you have the left the review in.
We would appreciate you giving us the opportunity to investigate into this.
Reply from Stella Insurance UK
Thank you for the 5-stars! We are happy to hear you had a positive experience with us!
I would give zero if it was an option
I would give zero if it was an option, I was only insured for two weeks before I received an email to notify me that my policy is being cancelled and didn't recieve any emails before this to warn me of my driving which wasn't excessive in speed. I paid a £220 deposit and will have to pay £75 policy cancellation charges for only 2 weeks of insurance. This company is a rip off, please keep away they are a disgusting company and shouldn't be operating. I will be taking this to trading standards. Good riddens
21 October 2024
Unprompted review
Reply from Stella Insurance UK
Thank you for taking the time to leave a review.
We are sorry to read your disappointment in the service you have received and would love the opportunity to discuss with you to put things right.
We do need you to provide us with a reference number as we can't trace your policy accurately with just the name you have left the review under.
Reply from Stella Insurance UK
Thank you for taking the time to leave his review.
We are pleased you found the online take-up process straight forward.
Excellent customer service
Excellent customer service. Explained everything regarding fitting the device, and what is required for the policy.. very friendly manner.
17 October 2024
Reply from Stella Insurance UK
Thank you for taking the time to leave a review.
We are pleased to hear about your positive experience with us and we will ensure your kind words reach the agent you spoke to.
Welcome on board for the coming year!
New insurance
I'm glad I chose Stella. They made me feel very comfortable and at ease .I hope to be having a good relationship over the next 12 months
17 October 2024
Reply from Stella Insurance UK
Thank you for taking the time to leave a review.
We are pleased to hear about your positive experience with us.
Welcome on board, we are pleased to have you as a customer of ours for the coming year!
Reply from Stella Insurance UK
Thank you for the 5-star review.
Reply from Stella Insurance UK
Thank you for the 5 star review
Quick and easy
15 October 2024
Reply from Stella Insurance UK
Thanks for your review.
We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time.
Reply from Stella Insurance UK
Thank you for taking the time to leave the review.
We are pleased to hear you found the online take-up process straight forward and that we were competitive for you.
Fast clear and informative process
Fast clear and informative process and great price.
12 October 2024
Reply from Stella Insurance UK
Thank you for the 5-star review.
We are pleased to hear we were competitive for you, and that you found the online take-up process fast and easy to understand.
Easy to set up friendly and helpful…
Easy to set up friendly and helpful staff nothing is too much bother for them to make sure you're happy
10 October 2024
Reply from Stella Insurance UK
Thank you for taking the time to leave this review.
We will pass on your kind words to the agent who assisted you.
FIRST TIME . Just loving the first time a tracker is…
Just loving the first time a tracker is fixed in my car.
5 October 2024
Reply from Stella Insurance UK
Thank you for leaving this review.
We appreciate the feedback and are glad you are happy with the policy you chose.
I was quite upset to receive an email…
I was quite upset to receive an email on 27 September stating that my car insurance has been cancelled before it even started and that I owed Stella £75 cancellation fee!!! I choose Stella during the last week of September to renewal my insurance commencing with a start date of today, 9th October. Please note that this is a renewal so I obviously had an existing insurance running that’s why I chose 9th October. Please read the small print before upsetting your customers.
Kind regards
Adelle
20 September 2024
Reply from Stella Insurance UK
Thank you for taking the time to leave a review.
We are sorry to hear about your less than satisfactory experience with us. We can see your policy has been setup from the 9th of October 2024. A customer service agent will contact you to confirm this and check that you are happy with your policy.
We hope you will allow us this opportunity to put things right.
Reply from Stella Insurance UK
Thank you for the 5-star review.
We appreciate you taking the time to leave your comments.
Very impressed so far
First time i’ve used Stella. Very impressed so far. Easy to set up the black box (with my garage showing me in 30 seconds where it needed to be plugged in!) and the App. Customer service very helpful explaining how they score your driving. The black box is also less sensitive compared to Hastings Direct which I used last year and kept marking me down for minimal braking. And their quote was easily the most competitive.
18 September 2024
Reply from Stella Insurance UK
Thank you for taking the time to leave this review.
We value your feedback and are pleased to hear you are happy with your customer experience so far.
Online application simple and easy to…
Online application simple and easy to follow unfortunately payment didn't go smoothly
8 October 2024
Reply from Stella Insurance UK
Thank you for taking the time to leave this review.
We are pleased to hear you found the online process straight forward.
We are sorry there was an issue with the payment processing, but we are pleased we were able to rectify this for you.
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