Very helpful and straight forward in switching my car on insurance and made a mistake regarding date which was easily changed and they didnt charge me an admin fee as I’d requested. Great customer ser... See more
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Horrible company. It feels like driving with big brother constantly watching you. Occasionaly when overtaking a car you need to go slightly over the limit to quickly and safely overtake. Yet do this w... See more
I cancelled my insurance today using the online platform. It was very straightforward and took less then 10 mins. Clarissa was professional and efficient. Unfortunately the cost of owning a car is t... See more
First time i’ve used Stella. Very impressed so far. Easy to set up the black box (with my garage showing me in 30 seconds where it needed to be plugged in!) and the App. Customer service very helpful... See more
Company replied
Company details
Written by the company
We’re a purpose-driven insurance brand with one aim: to focus on leveling the playing field for women. That’s why we’re delivering insurance solutions that are adapted and tailored to the needs of women. We want to empower customers and humanise insurance which is clearly no small challenge. But we’re bringing a wealth of experience and passion to the table to help enable this. The world moves forward when we work together, as partners, allies, equals. That’s why we partner with like-minded people and organisations creating a community to drive actionable change for women. A portion of our profits is given to women focused charities and organisations with a shared vision to help improve the lives of women. We’re passionate about challenging the status quo, championing equality and building products for a fairer world. We’re starting with insurance. Come and join us.
Contact info
Cheadle Place, SK8 2JX, Cheshire, United Kingdom
- 0333 996 9718
- info@withstella.co.uk
- withstella.co.uk
3.6
Average
499 reviews
Hasn’t replied to negative reviews
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Very good and quick
16 November 2024
Reply from Stella Insurance UK
Thank you for the 5-stars! We are happy to hear you had a positive experience with us!
Policy cancellation
I am sorry to say I feel with my age and experience to have a tracking system included within my policy takes away any trust that your company will pay any dues payable if the unforeseen happens, therefore I am cancelling this policy immediately.Any requirement to return said tracking device to you can you please provide postal address and I will return said item
4 November 2024
Reply from Stella Insurance UK
Thank you for taking the time to leave the review.
We are sorry to hear you have changed your mind and feel the telematics policy is not suitable for you.
We have passed your details to a customer service agent who will be in touch to discuss your options.
Easy setup
Compared to others I was able to get a lower premium.
Very good easy setup.
8 November 2024
Reply from Stella Insurance UK
Thank you for taking the time to leave this review.
We value all customer feedback and would be great to hear how we can achieve 5 stars next time.
A polite and efficient service which…
A polite and efficient service which made it easier for me to arrange my car insurance
7 November 2024
Reply from Stella Insurance UK
Thank you for taking the time to leave a review.
We are pleased to hear about your positive experience with us and we will ensure your kind words reach the agent you spoke to.
Welcome on board for the coming year!
Reply from Stella Insurance UK
Thank you for taking the time to leave a review.
We are pleased to hear about your positive experience with us.
Welcome on board for the coming year!
Outstanding communication made the…
Outstanding communication made the process effortless and seamless. A truly respectful individual. Thank you!
10 November 2024
Reply from Stella Insurance UK
Thank you for taking the time to leave this review.
We are pleased to hear you were happy with the service you received, and we have passed on your comments to the agent that assisted you.
Painful to deal with
Painful to deal with, put the price up when I called, the person I spoke to didn't speak good English it was a very stressful experience
9 November 2024
Reply from Stella Insurance UK
Thank you for taking the time to leave this review.
We are sorry to hear you were not entirely happy with your customer journey with us.
We have passed your comments over to our complaints team and an agent will be in touch.
Reply from Stella Insurance UK
Thank you for the 5-stars! We are happy to hear you had a positive experience with us!
AVOID AT ALL
AVOID AT ALL
It's a complete nonsense, the cancellation fees, and dubious as well. The terms and conditions only mention a cancelation fee of £75. When I called them to cancel the policy, was told me exactly the same. My surprise when two days later I receive an email claiming an outstanding balance of £180. Ridiculous, I felt like I was scammed.
8 November 2024
Unprompted review
Reply from Stella Insurance UK
Thank you for taking the time to leave a review. We’re sorry to hear of your less than satisfactory experience and hope you will accept our apologies. We are committed to providing great customer service and we would like to make things right. We are reviewing your details and will be in touch to discuss this further.
Easy quote easy payment easy black box…
Easy quote easy payment easy black box .. best price
Thank you
1 November 2024
Reply from Stella Insurance UK
Thank you for the 5-stars! We are happy to hear you had a positive experience with us!
Reply from Stella Insurance UK
Thank you for the 5-stars!
We are happy to hear you had a positive experience with us and that you found the online take-up process straight forward.
Poor cancellation not even being 24hours
Everything was good the only reason for a 3 star and I had to Cancel the policy is that refund was awful it was not even 24hours and took over 60 pound for the cancellation fee I think it’s a joke for that so if you get this insurance be warned how much money they take.
Kind regards
Rob white
31 October 2024
Reply from Stella Insurance UK
Thank you for taking the time to leave the review.
We are sorry your review is a 3 star.
We will get an agent to contact you to confirm you have received the refund as our records show a different amount.
Reply from Stella Insurance UK
Thank you for the 5-star review.
Great to hear you were happy with the service you received.
Had to cancel within 14 days due to…
Had to cancel within 14 days due to them not being able to change cover. These are a broker and once they get their fee they have no interest in you. Very hard to understand their representatives. Steer clear
24 October 2024
Reply from Stella Insurance UK
Thank you for taking the time to leave this review.
We can see the change you requested was unacceptable with the Insurer.
We are sorry you are not happy with this outcome. We do value all customer business and have passed your details over to our complaints team who will be in touch to discuss your concerns.
Mileage and speed should be explained
Easy but App not working even after a week. Car allowance Mileage and speed should be explained
29 October 2024
Reply from Stella Insurance UK
Thank you for taking the time to leave a review.
We can see you have registered for the customer portal but will get an agent to contact you to see if you need assistance with anything else.
Reply from Stella Insurance UK
Thank you for taking the time to leave this review.
We are pleased to hear you were happy with the experience you had with us.
Was easy to understand and fill in…
Was easy to understand and fill in forms even for a technophile like me
31 October 2024
Reply from Stella Insurance UK
Thank you for taking the time to leave a review.
We are pleased to hear that you found the online take up process easy to understand.
We value all customer feedback, so thanks for sharing!
Everything was wrong not Happy with…
Everything was wrong not Happy with device system at all
23 October 2024
Reply from Stella Insurance UK
Thank you for taking the time to leave a review.
We are sorry to read that you were not happy with the telematics policy you purchased through us.
We have passed your comments over to our complaints team and an agent will be in touch to discuss your concerns.
We do appreciate the opportunity to be able to discuss this with you.
Good costmers service 👏 help lots …
Good costmers service 👏 help lots I'm so happy to get ensure with stella thanks all stuff costmers service
22 October 2024
Reply from Stella Insurance UK
Thank you for leaving the review.
We are so pleased you found the customer service to be helpful.
We are pleased to have you as a customer of ours.
Straightforward but A bit too pushy.
Joining reasonably straightforward except the confused me by making extras previously included in the price, look like new extras, and also a bit too pushy to get me to 'immediately' connect the contraption even before I received it
21 October 2024
Reply from Stella Insurance UK
Thank you for taking the time to leave a review.
We are pleased to hear that you found the online joining process reasonably straight forward. We have made some changes to our products. Feel free to call us next time if you require further confirmation of what is included within your core policy, and we will happily assist you with this process.
Welcome on board for the coming year!
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