When I took out the ISA it was at a great rate but obviously not now. I never intended to invest the full amount though. I quite like that they save a random amount for me each month. I have a few inv... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ive been using Plum since 2019. I have had very minimal problems and have saved thousands over the years. I never noticed the small savings being transferred but they soon mounted up-better method th... See more
Really easy to set up and is the discipline I need when trying to save as I have never been good at it
Other apps offer more products without the charging as much? Possibly thinking of moving across.
Company details
Written by the company
Plum builds a complete picture of your finances to help you save money, stick to your budget, find the best deals on household bills and invest for your future... without you needing to think about it.
Contact info
2nd floor, 2-7 Clerkenwell Green , EC1R 0DE, London, United Kingdom
- hello@withplum.com
- withplum.com
4.0
Great
9K reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
THE WORST CUSTOMER SERVICE
THE WORST CUSTOMER SERVICE!
Holds onto investments even after you’ve sold them and after the settlement time. Still waiting for investments to settle. Honestly, the worst banking/trading experience I have ever dealt with.
2 April 2026
Unprompted review
Reply from Plum
Hi,
We’re sorry to hear about the experience you had with Plum. This is for sure not the level of service we aim to provide.
We know it is frustrating when your funds from sold investments are not available as expected.
In some cases, settlement times can vary depending on the provider and market processes, but we appreciate that this should be handled smoothly.
We’d really like to take a closer look at your case, explain what happened and help resolve this for you as soon as possible.
Please reach out to us at community@withplum.com directly so we can review the case and reach a resolution.
Thank you.
Quick response
Quick response, which was extremely informative, which helped to resolve the issue
24 March 2026
Unprompted review
⭐ 1 Star
⭐ 1 Star – Avoid at all costs
Absolutely unacceptable service from Plum.
I urgently requested a Lifetime ISA statement for a live mortgage application and received no response for over 15 hours. Anyone who has been through the mortgage process knows how fast things move — when you’re asked for documents, you often need to provide them the same day. Not being able to access a simple statement quickly is completely unacceptable for a financial provider.
To make matters worse, the so-called live chat is ineffective, there is no phone number to call, and support simply ignores you when it actually matters. You are left with no way to get urgent help when you need it most.
Between myself and my partner, we have over £14,000 saved with Plum, yet when we need basic support and access to our own funds information, there is zero urgency or accountability.
This situation is now putting our property purchase at risk and could cost us a significant amount of money — all because Plum cannot provide a basic document in a reasonable timeframe.
Once this process is complete, I will be closing my account immediately. I have completely lost trust in this service.
I strongly advise that no one uses Plum, especially if you are relying on them for something as important as a house deposit. When it matters most, they let you down.
2 April 2026
Unprompted review
Reply from Plum
Hi!
We’re very sorry for the delay you experienced and that this was the experience you had with Plum.
We understand how time-sensitive mortgage applications are and how important it is to receive the documents you need and have requested as quickly as possible.
Our team aims to respond promptly and support our customers’ needs, but we’re sorry that in this case, we didn’t meet that expectation.
We understand that your request has now been resolved, and we’re glad we were able to assist.
Please rest assured that we’ll be here if you need anything further from us.
Thank you.
Avoid Plum if you value your interest – hidden costs everywhere.
Be extremely wary of Plum’s "non-flexible" ISA. The only way to move your money while protecting your tax-free allowance is via a formal transfer. However, Plum penalises you heavily for doing so.
By transferring out, I lost my entire bonus interest AND all unpaid interest for the month—costing me £100 in total. They make it nearly impossible to leave without taking a massive financial hit. They might offer decent rates, but they’ll find a way to claw that money back the moment you try to switch providers. Absolute thieves.
30 March 2026
Unprompted review
Reply from Plum
Hello Stephen,
We’re really sorry to hear that you had a frustrating experience with Plum.
From what you’ve described, it sounds like your transfer took place during an active bonus period. With our Cash ISA, the bonus interest is calculated daily but is only paid out at the end of the bonus period, as long as the account remains open and funded.
If the account is closed or transferred out before that period ends, both the bonus and any interest accrued during that month (but not yet paid) are forfeited. This is outlined in our Terms, but we completely understand that it may not always be as clear in practice.
If you’d like more details, we’d be happy to walk you through exactly what happened.
Thank you.
I love this app
I love this app, I use it mostly for savings, it will take out money that is disposable and pop it into this account, it's not a lot but comes in really handy for birthdays and Christmas
2 April 2025
Unprompted review
Plum is very good
Plum is very good, good communication and someone always there to help, good way for saving money. I would recommend plum.
1 April 2026
Unprompted review
Their services is topnotch
1 April 2026
Unprompted review
Flexible to use
Ts very flexible to use, it allows you to save very easily, and you can also invest. I still have more to find out but I have been pleased so far.
31 March 2026
Unprompted review
I love this app
I love this app, if I'm honest there's no way I would have saved as much as I have over the past 3 years, it saves money through multiple ways, rounding up to the pound, naughty spending (mine is Google play) anytime I purchase a game pack on Google play i pay £2 into a pot that goes into my savings or investments, amongst multiple other fun saving strategies,
It's a god send if you suck at savings... Like myself.
1 April 2026
Unprompted review
Been using it for years
Been using it for years, helps with paying for holidays etc, love it.
1 April 2026
Unprompted review
One of the best apps I have used
One of the best apps I have used. Easy to use and you can a decent amount of money without really noticing it going!
31 March 2026
Unprompted review
Great banking app to help you save
Great banking app to help you save money automatically
31 March 2026
Unprompted review
Absolutely love Plum.I forget about it…
Absolutely love Plum.I forget about it and suddenly I have a few hundred pounds waiting for me 🙂
31 March 2026
Unprompted review
Definately recommend
Been with plum for a few years, super app, i have the plum card as well, great way to save and manage your money, always in control of your finances always say when and how much money they are taking from your account. Definately recommend.
31 March 2026
Unprompted review
Great app I love it will definately…
Great app I love it will definately recommend
31 March 2026
Unprompted review
I have sold the investment and they are…
I have sold the investment and they are just holding the money. It has been weeks and I can’t access my money at all.
They keep apologising but I’m still significantly out of pocket and they can’t explain why.
DO NOT INVEST ANYTHING WITH THEM.
23 March 2026
Unprompted review
Reply from Plum
Hi Tabitha,
We understand your frustration, and we apologize for the stress and inconvenience this delay has caused you.
As we recently communicated to you, our technical team identified an intermittent error that unfortunately caused the delay you've experienced, and we are happy to confirm that this technical issue has now been fully resolved, and all of your orders have been successfully settled.
We recognize that this experience didn't meet the level of service you deserve, and we apologize for the delay in accessing your funds. Please be assured that we treat situations like this with the utmost seriousness and are taking internal steps to prevent this type of error from happening again.
If you need any further assistance or have any lingering questions, please don't hesitate to email us at community@withplum.com, mentioning your Trustpilot review, so we can directly link it to your case.
Thank you for your patience while we worked to get this sorted for you.
Simple saving
I've used this app for a while now, it's great to know I'm saving without being out of pocket, the instant transfer is very useful.
31 March 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.