Joy Reviews 

There were a few glitches and some things I didn't understand how to do. I spent so much time googling it but to no avail. I wasn't able to speak with an agent right away, but within a few hours they had resolved the glitches and helped guide me to understand what I needed to do.

It's a very nice website and there's so much you can do for free, it's really wonderful.

It is a awful experience with this website from the start and it is my son's wedding. Thru the website, I tried to book a room but never did receive a confirmation. So, as I was ready to book directly with Comfort Inn, I recceived my credit card statement and was charged $259.00 for accomodations for which I received no confirmation, no details of the accommodation such as dates, room info, per night charge, total charges including tax, and similar info that hotel guests should receive (and would have if I had done the booking independently of the With Joy.com). This is a case for the Texas State Attorney General. I am truly furious enough to go ahead and write to Ken Paxton's office.
I absolutely do not recommend this website, whether you are the wedding party or guest.

I had a really great experience with WithJoy! Despite a small visual issue at the beginning, the team took the time to fully understand my problem and helped me all the way through until everything was completely resolved.

Communication was clear, easy to understand, and pleasant throughout the whole process. I really felt listened to and supported, and they made sure not to leave me with an incomplete solution.

Everything is now working perfectly, and I’m very happy with the result. Thank you to the whole team for your patience, responsiveness, and professionalism. I definitely recommend WithJoy!

This company is a scam run by AI robots! If you look through Trust Pilot reviews you'll see that more than 25 per cent of people have had a similar terrible experience as myself and my wife.

Joy reserve the hotel booking but then after you have paid them they do not then pay the hotel but keep your money. Some they will reluctantly refund but they have refused to pay us back the £200 they've stolen from us. You'll find many people in these reviews who have had similar experiences. We are in the process of contacting the Ombudsman to report With Joy.

Customer services really helpful and kind.
After trying different websites, this was the most intuitive (for us, since we are not graphic designers) and nice looking. we would advice to everyone to use Joy if you want to keep your wedding website basic but with all the necessary information!

Great and easy to use! We’re used our with Joy website instead of invites and it’s been an easy way to collect RSVP’s for our wedding! And it’s free! Thank you!

Easy to use and love the look. Allows me to make any last minute changes. Definitely would recommend!

I loved that I could assign a plus one to people and it was automatically assigned! It was a little hard to navigate in the beginning (I am not tech savvy) but once I figured it out it was easy
The only thing I didn't like is when I opened the App on my phone I never saw my photo first always another photo no matter how many times I tried to correct it but when looking at it from a computer I saw my photo
Also love the count down clock even if it did stress me out from time to time knowing what all was left to do and what little time I had to do it in

Your app is working very slow sometimes. It is not well organised, meaning the menu is offered on the bottom of the page, then another menu is on the side, than on the homepage is the third different menu. The guestlists and adding guests on tags foes not eork properly and I cannot find the sharing link of the event. Maybe instead of guestlists I would like to see just sharing links.
It is also messy because when I click some submenu it opens in the browser instead in the app.
I like the whole app concept but its functionality is questionable.

Good website & customer service.

So many glitches and faults with the site. Issues with the guest list on the app and now the list has disappeared from it altogether. Spoke to the AI assistant at first which returned false information then a human that can’t figure out the issue and has just left me without a reply for days while we need to get RSVPs sorted. Would definitely advise against using.

The website is free, no ads, and has everything you need BUT slow to respond, difficult to navigate, frustrating to use. However, I'm still using it and will continue to, but you do need some patience

The Experience is great, however ill suggest that we can add video content or GIF content as well or make UX more better, the nav seems bit confusing sometimes and the more customization options for even if there is any premium plan that would work. but however you offergreat service and the website is accessible and fun

Great User Experience! and RSVP works perfectly. Highly recommended for hosting an event

I booked a room explicitly advertised, confirmed, and paid for as "Double Queen Beds" to safely accommodate my family of four (including two toddlers). When I called the hotel directly to confirm, they told me that Joy had only processed a single queen bed—which physically and legally cannot fit my family. When I contacted Joy support to fix their system error, it was a total nightmare. An agent named Izza literally admitted to me in writing that the room name meant two separate queen beds, only to backtrack hours later. Because they couldn't provide the room I actually paid for, they tried to force a "non-refundable" policy on me and refused to issue a refund. Attempting to keep a customer's money when you completely fail to deliver the advertised service is incredibly unethical. They hide behind automated scripts instead of fixing their own platform's errors. I have been forced to escalate this directly to the ACCC, NSW Fair Trading, and my bank for a formal chargeback. Avoid booking accommodation with Joy at all costs—completely untrustworthy.

Most of the site is decent but clunky. The one issue to be aware of is the registry. Items purchased through the registry include a surcharge, which seems acceptable given they are providing their website as a service. But there is a big curveball hidden in the fine print -- if items on the registry are purchased through withjoy.com they frequently go out-of-stock after the purchase. Normally this would trigger a refund. However, the couple is forced to accept "joy credit" instead of the money. So now you can't buy the item you want AND you have to pay the extra surcharge that comes with using withjoy's registry. If this was an unusual occurrence, we could have stomached an item or two. But this happened on about half the items purchased through withjoy's registry. We eventually realized we should only link to items from other websites to avoid this happening. Customer service was no help. I view this practice as a sort of fraud.

Easy to use, lovely designs!

I love how easy the website was to put together and I really appreciate all the features like guest password protected pages and matching invitations. I bought your invitations and it was a smooth process.

I don’t love the registry integration. It didn’t function like I had hoped. I want the guests to be able to access the external registry. It wasn’t easy for me to change things on that page once the registry was integrated. Maybe the process works for some, but I didn’t like it.

I also had a hard time getting the picture layouts I wanted. The landing/welcome page has a lot of options, but when I wanted one of those options (in a shorter format) on a different page, it changed the landing page instead.

Ultimately, I have a website that I’m happy with, but with so many beautiful engagement photos in the photo shoot, I was really hoping to feature more on the website in a natural way.

Absolute fantastic app. Very helpful in our wedding planning journey. And we got lots of positive feedback on the digital invitation.

My son booked a room through the Withjoy website for my nephew's wedding. The dates were auto-populated on the site. He thought he had his dates mixed up and proceeded to complete the booking. As it turns out there were several other people that did the same thing. They booked non-refundable rates to save money. There is no way to contact them other than via email and the email response he finally got back was "sorry...you're out of luck". Furthermore, the hotel told us that the reservation was made through booking.com and can't get a response from them for assistance either. Will not be using either platform EVER AGAIN!

They said they were going to reach
Out to me directly. Hasn’t happened. 🙄