Wisr Finance Reviews 1,698

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 154 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and ease, often highlighting the quick response times and straightforward processes. Many found the staff to be very helpful, friendly, and professional, making the overall experience smooth and stress-free. The quick turnaround for approvals and funding was a significant positive, with many appreciating the speed and reliability. However, some people mentioned issues with customer service after the initial financing, noting slow replies and a perceived lack of follow-up. A few other people also felt that the information requests were excessive and the process took longer than expected, leading to frustration.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting the ease and speed of the... See more

User experience

People report positive experiences with user experience, highlighting the ease and smoothness of the process... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, professionalism, and... See more

Response time

Users describe positive interactions with response times, frequently highlighting super-fast approval and... See more

Customer service

Consumers find customer service to be ambiguous, with some reviewers reporting positive experiences, citing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Smooth and easy process for financing the car. I have just started the finance period so this rating is based on the finance process and not on the customer services after financing... as I don't have... See more

Company replied

Rated 5 out of 5 stars

Wisr made the process of getting finance for my new car really simple and stress-free. The application was easy, communication was clear, and everything moved quickly. I felt supported the whole way t... See more

Company replied

Rated 5 out of 5 stars

The process was thorough, quick and good for me as I was needing some finance to move my business forward, and Wisr were happy to help. They delivered on time and with options that when the business d... See more

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

Wisr is a purpose-built Australian fintech lender in the rapidly growing Australian consumer finance market. Offering both unsecured personal loans and secured vehicle loans, Wisr is committed to powering Australians’ progress towards the goals and moments that matter most. Through innovative products, apps and services, Wisr helps customers make confident choices with their money, pay down debt faster, and move forward with greater financial freedom. We do this by providing a unique Financial Wellness Platform powered by consumer finance products, including the Wisr App, which helps Australians pay down debt and access a free credit score checking service. This is supported by content and technology-driven products designed to deliver better outcomes for borrowers, investors, and everyday Australians.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

DO NOT USE THIS FINANCE COMANY

DO NOT USE THIS FINANCE COMANY. I took out a personal loan with Wisr, and after checking my credit score 6 weeks later, I could see that Wisr have added this to my credit file....TWICE. I have tried to resolve this and Wisr have not followed through, attempted to resolve this or contacted me. I have been "ghosted". I had to contact Wisr again to try and resolve this and have been ignored. My credit score was in the high 800's and now it's well below the average Australian score. Because of this major error, my credit score shows two unsecured loans with Wisr which is incorrect. Wisr’s acknowledgement that this was an ongoing issue confirms that Wisr was aware of the problem and had a duty to monitor, manage, and prevent ongoing harm to customers. Wisr’s failure to do so, combined with its failure to correct the error promptly or communicate with me after acknowledging the issue, represents a failure to meet its obligations under the Australian Consumer Law and applicable credit reporting obligations. If I had not identified the error when I was applying for a credit card, I would not have known this error had occurred. Due to this error and how this has affected my credit score, I am unable to apply for a credit card. I advised them that this required urgent attention so this could be removed from my file. Please do not use this company. I have since learned that this type of "error" is common with Wisr as well as other serious matters when handing a customer's credit file and personal information.

30 March 2026
Unprompted review
Wisr Finance logo

Reply from Wisr Finance

Hi RM,

Thank you for the feedback. We'd love to understand more about your experience. It's only through feedback like yours that we can continue to improve what we do – and we're passionate about that. If you'd like to discuss this further, please get in touch on 1300 992 007 or email us at contact@wisr.com.au.

Rated 5 out of 5 stars

Happy Customer

it was an easy process. with the help from mortgage choice.

18 March 2026
Wisr Finance logo

Reply from Wisr Finance

Thanks for the wonderful feedback, Graham and Janine. All the best.

Rated 5 out of 5 stars

George was very kind

George was very kind, honest and helpful from start to end. He made everything so easy and simple consolidating my debt. The company is so lucky to have him. His professionalism is highly commendable. I would definitely recommend him and the company to anyone.

9 March 2026
Wisr Finance logo

Reply from Wisr Finance

Very happy to hear this, Matilde. Thanks for sharing.

Rated 5 out of 5 stars

WISR is just what I needed for a quick approval and settlement.

I have been using WISR since I started my business and they have been great! They financed my Ute, First foodtruck and now my light truck for my second foodtruck. They are really very quick in the approval process and settlement. No issues with early pay off as well. Easy to deal with. I went through my broker Adam Fisher from Ausloans he is awesome!

14 March 2026
Wisr Finance logo

Reply from Wisr Finance

Thanks for the wonderful feedback, Louieji. All the best.

Rated 5 out of 5 stars

Hailey was great

Hailey was efficient, quick and the process simple to deal with. Highly recommend the process

6 March 2026
Wisr Finance logo

Reply from Wisr Finance

Thanks, Gregory!

Rated 5 out of 5 stars

Professional

Professional, secure, prompt delivery of funds once contracts signed. Uncomplicated process. Clear term and conditions.

2 March 2026
Wisr Finance logo

Reply from Wisr Finance

Thanks for your feedback David. It's great to hear about your fast and easy experience.

Rated 5 out of 5 stars

Worth the wait.

Although long it was seamless and thorough process but once approved funds deposited within an hour.

Great company.

6 March 2026
Wisr Finance logo

Reply from Wisr Finance

Thanks, Jerome. We appreciate you sharing your experience with Wisr.

Rated 5 out of 5 stars

Seamless Process

Wisr was very clear about what was involved, which made the loan process really easy. Once settled, everything came through very quickly. Extremely happy!!

3 March 2026
Wisr Finance logo

Reply from Wisr Finance

Thanks, Jon. Great to hear we made it easy for you.

Rated 5 out of 5 stars

I needed a loan and use was the only…

I needed a loan and use was the only ones that would give me a chance so im very grateful and now I have my loan and it can give me more opportunities in the future there's no way I will let use done so thankyou but cant remember the date I started the loan

2 March 2026
Wisr Finance logo

Reply from Wisr Finance

Awesome, great to hear it Tina.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look