Wisr Finance Reviews 1,689

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 154 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being quick, easy, and stress-free, often highlighting the efficiency of the loan approval and settlement processes. Many people also commend the staff for their helpfulness, professionalism, and responsiveness, noting that they felt supported and valued throughout their interactions. However, some customers also noted issues with customer service, mentioning slow response times or a lack of follow-up after the initial lending process. A few other people felt that the information requested was excessive or that the verification process was overly complicated and time-consuming, leading to frustration and delays.

What people talk about most

Service

Clients share positive opinions on service, particularly praising the quick and easy loan application... See more

User experience

People report positive experiences with user experience. Customers consistently praise the ease of use, with... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team for being helpful,... See more

Response time

Customers had positive experiences with response times. Many reviewers highlight the quick and prompt... See more

Customer service

Customers consistently note ambiguous experiences with customer service. While many reviewers praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Smooth and easy process for financing the car. I have just started the finance period so this rating is based on the finance process and not on the customer services after financing... as I don't have... See more

Company replied

Rated 5 out of 5 stars

Wisr made the process of getting finance for my new car really simple and stress-free. The application was easy, communication was clear, and everything moved quickly. I felt supported the whole way t... See more

Company replied

Rated 5 out of 5 stars

My experience was flawless really I passed on what I was looking for any details required and asked for a few options to consider. I received options and advised of differences to think about b... See more

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

Wisr is a purpose-built Australian fintech lender in the rapidly growing Australian consumer finance market. Offering both unsecured personal loans and secured vehicle loans, Wisr is committed to powering Australians’ progress towards the goals and moments that matter most. Through innovative products, apps and services, Wisr helps customers make confident choices with their money, pay down debt faster, and move forward with greater financial freedom. We do this by providing a unique Financial Wellness Platform powered by consumer finance products, including the Wisr App, which helps Australians pay down debt and access a free credit score checking service. This is supported by content and technology-driven products designed to deliver better outcomes for borrowers, investors, and everyday Australians.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 3 out of 5 stars

helps you when it benefits them

they are great when it comes to lending you the money but not so great at helping you out after that. I'm struggling to pay of the loan at current fortnightly repayments. tried to get the loan lowered after paying off 10k so I could have some savings every week. went through a broker who tried to get wiser to pay of the current loan and set it up with new repayments at a cheaper price. you'd think a no brainer right, going from $633 to $430 saving $200 a week, I'd be easily able to pay that off...nope they denied it. left me financially struggling instead.

14 November 2025
Rated 4 out of 5 stars

When applying for my loan was a bit…

When applying for my loan was a bit hesitant. I filled out the forms and within minutes of submitting had a person contact me. Talked about my situation and the team did everything in there power to help best for my finances. I'm a very happy customer alot less stressed and would tell anyone to go with these guys. Thankyou so much.

9 April 2026
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Reply from Wisr Finance

Wow, we love to hear this feedback. Thanks for sharing your experience, Narelle

Rated 5 out of 5 stars

Fast Friendly Finance

Fast, friendly, finance, I highly recommend this company

11 April 2026
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Reply from Wisr Finance

Thanks for your feedback Roy. It's great to hear about your fast and easy experience.

Rated 1 out of 5 stars

DO NOT USE THIS FINANCE COMANY

DO NOT USE THIS FINANCE COMANY. I took out a personal loan with Wisr, and after checking my credit score 6 weeks later, I could see that Wisr have added this to my credit file....TWICE. I have tried to resolve this and Wisr have not followed through, attempted to resolve this or contacted me. I have been "ghosted". I had to contact Wisr again to try and resolve this and have been ignored. My credit score was in the high 800's and now it's well below the average Australian score. Because of this major error, my credit score shows two unsecured loans with Wisr which is incorrect. Wisr’s acknowledgement that this was an ongoing issue confirms that Wisr was aware of the problem and had a duty to monitor, manage, and prevent ongoing harm to customers. Wisr’s failure to do so, combined with its failure to correct the error promptly or communicate with me after acknowledging the issue, represents a failure to meet its obligations under the Australian Consumer Law and applicable credit reporting obligations. If I had not identified the error when I was applying for a credit card, I would not have known this error had occurred. Due to this error and how this has affected my credit score, I am unable to apply for a credit card. I advised them that this required urgent attention so this could be removed from my file. Please do not use this company. I have since learned that this type of "error" is common with Wisr as well as other serious matters when handing a customer's credit file and personal information.

30 March 2026
Unprompted review
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Reply from Wisr Finance

Hi RM,

Thank you for the feedback. We'd love to understand more about your experience. It's only through feedback like yours that we can continue to improve what we do – and we're passionate about that. If you'd like to discuss this further, please get in touch on 1300 992 007 or email us at contact@wisr.com.au.

Rated 5 out of 5 stars

Happy Customer

it was an easy process. with the help from mortgage choice.

18 March 2026
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Reply from Wisr Finance

Thanks for the wonderful feedback, Graham and Janine. All the best.

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