AMAZING service with VERY reasonable fees for wire transfers! No more worries about having to go to the bank and get charged an arm and a leg. Service is not always as fast as bank wires but if same d... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Company details
About Wise
Written by the company
Contact info
1st Floor Worship Square 65 Clifton Street London , EC2A 4JE, London, United Kingdom
- wise.com
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super simple
Super simple, super effective, never any problems.
I especially appreciate the detailed timeline with transactions, I have yet to see a bank provide similar transparency with international transactions.
very easy reliable app and easy to…
very easy reliable app and easy to request receive or transfer monies .
Your money is safe, transactions are favorable, and transfers are accurate and precise!!
Everything is fine with me!!
Great platform for currency conversion
Wise is one of the best ways to transfer dollars to other currencies (at great rates) and hold it so it's available for travel and when I need it. I also had a great experience recently when I used my Wise debit card to withdraw cash from a bank in Mexico City, but didn't get the cash. I reached out to Wise, gave them the details, they researched it, and within a short period of time, the money was redeposited back into my account.
Very easy to transfer money using Wise
Use you all the time.....
Very good balanced
Professionalism and useful services…
Professionalism and useful services saving money on exchange rates and transfer.Excellence.
May use AI-assist with repliesRead more
You no good someoane used my card i…
You no good someoane used my card i speack with your team but still unhappy the things is to be safety money but all the time disapare my money from account I M NOT RECOMDED FOR NO ONE

Reply from Wise
Excellent services and easy to use!
Fast and efficient
Wise is Super Helpful for Sending Money Abroad
I think Wise is really helpful, especially if you need to send or receive money from other countries. It’s fast and doesn’t feel complicated like other apps. You can see the fees clearly, so there are no surprises, which I like a lot.
The app is also simple to use and everything is organized well. It feels safe and trustworthy, and the transfers usually don’t take too long. I also like how you can hold different currencies in one place.
Overall, I had a really good experience using Wise. It’s convenient and reliable, so I would recommend it to anyone who needs to deal with international money.
Easy sign up and good Application
Easy sign up and good Application
I am very happy to use Wise
Prompt communication.
Prompt communication.
Polite and patient customer service. All queries answered satisfactorily.
Unfortunately
Unfortunately, I have no choice but to give 1 star, as the quality of Wise's service has deteriorated drastically over the past period.
My main issue is with the bank cards: the ones I ordered either never arrive at all, or if they do arrive, they don't work. This alone is completely unacceptable from a financial service provider.
To make matters worse, customer support is practically unreachable. When I do manage to get in touch, a completely useless AI bot responds — one that doesn't actually answer the question asked, but instead sends generic, irrelevant messages. They promise a callback, but never call back. Nothing can ever be resolved with them.
I was a loyal customer for years and used to happily recommend their service to others — now I'm doing the exact opposite: I'm warning everyone away from Wise and looking for an alternative.
I hope this feedback reaches the right people and that they make changes to this situation.

Reply from Wise
easy and fast
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







