Dear Winx Team/Brendon I wanted to take a moment to share my sincere appreciation for the outstanding service I’ve received from your team. Your response to my situation was incredibly friendl... See more
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Made an order for padded shorts. Ordered small, large and extra large. All three are small. Can’t get anyone to answer emails. Very bad customer service!
I have purchased half a dozen products from Winx Wheels and have been very satisfied with their style and durability. As stated, they guarantee there products and the customers satisfaction. I can co... See more
Company replied
Just had a 6000k 13 day ride, purchased the denim look pants, wore them everyday, were mint, even wore them to the pub in the evenings. Do yourself a favour, if you are wanting comfortable gear essen... See more
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Company details
Written by the company
Padded Motorcycle Shorts, Cycling Shorts, Cycling Bibs, Ergonomic Ultra Shorts, Cycle Mate, Best cycling shorts, best bike shorts. Winx Wheels Cycling & Motorcyclist Equipment
Contact info
Australia
- winxwheels.com
3.7
Average
847 reviews
Replied to 78% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good customer service
Good customer service, all questions answered promptly.
15 March 2024
Unprompted review
Reply from Winx Wheels
Hello Ron,
Thank you for the 5-star review and for sharing your experience with us. Providing you with the best customer service experience and products is what we aim for!
Thank you for choosing us,
Winx Wheels Team
Ordered 2 + 1 free and they arrived the…
Ordered 2 + 1 free and they arrived the morning I was about to set out on a tour of the South Island in NZ.
I quickly put a pair on and when I met my mate, I gave him the free pair to try.
I can honestly say after 3000km travel they were great, my riding partner liked them so much that he asked me to purchase some for him which I did. He can't wait for them to arrive.
14 March 2024
Unprompted review
Reply from Winx Wheels
Hi Victor,
Thank you for sharing your feedback and recommending it to your friend. We're thrilled that both of you enjoyed the ride and felt comfortable. We're glad that you're satisfied with our products and purchased again with your friend.
If you have any questions or need assistance, please don't hesitate to reach out. We're here to help, and we look forward to serving you again in the future!
Best regards,
Winx Wheels Team
Thx Winx
The shopping experience is always great, I can trust the quality of the products and the delivery is fast. Thx Winx!
24 March 2024
Unprompted review
Reply from Winx Wheels
Thank you, Todd!
Winx taking care of replacing lost shipment
Had problem with order being lost in shipment but Winx is sending me a replacement. High quality products on previous orders
5 March 2024
Unprompted review
Reply from Winx Wheels
Thanks for your feedback, Richard!
We are committed to making sure that our customers will receive their respective orders, and we value your trust and business with us. We'll keep providing high quality products for our fellow riders!
Safe Rides!
Great customer service experience
Had to return a pair of pants, too small, totally my fault! The customer service, and responsiveness was outstanding...I would recommend the company to all who ride.
23 March 2024
Unprompted review
Reply from Winx Wheels
Thanks for sharing your feedback, Chris!
We're glad that you're satisfied with our customer service. We value your business with us and should you have any concerns about the product your received or need any assistance, just simply send us an email and rest assured the we'll do our best to further assist you.
Safe Rides~
Winx Wheels
I love these riding pants
I purchased these pants last week, when they arrived I was pretty excited to try them on since these were my first riding pants I've ever purchased. They fit perfectly and were very comfortable. The other good thing is that the armor in the hips and knees don't make you look bulky at all. In other reviews I read before I purchased I saw that other riders had put that they use as their everyday pants. I can believe it because they are so comfortable. I wear between a 34 and 35 so ordered the 34 since it has a little stretch in the waist. That's what really sold me on how comfortable they are. I will definitely be buying another pair!
23 March 2024
Unprompted review
Reply from Winx Wheels
Thank you so much for taking the time to share your feedback with us, Allan! We're so glad to hear that you're loving your new Winx RideReady MotoPants, and that they fit perfectly and are comfortable for you.
We're honored to have earned your trust, and we can't wait to serve you again for your next pair. If you have any questions or need further assistance, please don't hesitate to reach out. Happy riding!
Winx Wheels
WINX WHEELS Experience
Great communication, description and sizing chart of products is spot on. Very good pricing, not happy about made in China but quality is very good.
Ordering products on their site is very easy, wish there was a PayPal option though. I liked the blue denim riding jeans so much when it arrived that I ordered another one. I’m a 42” waist and the 4XXXXL was spot on.
15 March 2024
Unprompted review
Reply from Winx Wheels
Hi there,
Thank you for your 5-star feedback! We're delighted that you found our communication, product descriptions, and size chart accurate and helpful. Providing clear information and guidance is essential to us, and we're glad it met your expectations.
We understand your concern about where the product is manufactured. Rest assured, we are committed to ensuring the quality of our products regardless of their origin.
Your satisfaction is our priority, and we're thrilled that you were happy with your purchase. Regarding payment options, we do have PayPal as a payment option.
We're here to help, and looking forward to serving you again in the future!
Best regards,
WinxWheels Team
Reply from Winx Wheels
Thank you, Don!
We can't wait to serve you again 🏍️
Safe Rides!
Winx Wheels
So far so good
Fast support response via email answering questions. Relatively quick trackable delivery. The riding pants with insertable knee protection is very comfortable and well designed.
16 March 2024
Unprompted review
Reply from Winx Wheels
Thank you for your feedback, Robert! We're thrilled to hear that you found our support response fast and helpful, and that you're satisfied with the delivery speed and tracking options. We're delighted that you're finding our riding pants comfortable and well-designed.
Your satisfaction is our priority, and we appreciate your support. If you have any further questions or need assistance, feel free to reach out to us anytime.
Safe Rides!
Winx Wheels
Great notifications
Great notifications. Ability to order gear not available in Australia.Insured shipping. Happy to buy from America!
19 March 2024
Unprompted review
Reply from Winx Wheels
Hi Alexander,
Thank you for your support and for choosing WinxWheels to provide your riding gear! We appreciate your trust and are thrilled for you to receive our products.
We aim to provide you with high-quality products!
Feel free to contact us if you need assistance!
Kind regards,
Winx Wheels Team
WINX WHEELS…
Let's start with the company they are excellent the service incredible we had to exchange few emails and they are on top of things all the time as of the product I bought the motorcycle alarm excellent product the siren too loud I love it the locking mechanism works perfect very happy with my purchase
11 March 2024
Unprompted review
Reply from Winx Wheels
Thank you so much for your kind words and for choosing our Winx Wheels, John! We're so happy to hear that you found our service incredible and that you're satisfied with your Winx Disc Lock Alarm Pro+.
Your feedback regarding the siren volume is duly noted, and we'll definitely take it into consideration for future improvements. We're delighted that the locking mechanism is working perfectly for you. If you have any further questions or need assistance, feel free to reach out.
Safe riding!
Winx Wheels
Great Product.Product was as described and true to…
Product was as described and true to size with the pants I bought. Ordering was easy and was shipped free and on time.
15 March 2024
Unprompted review
Reply from Winx Wheels
Hi James,
Thank you for taking the time to leave us such a wonderful review! We're thrilled to hear that the product you received was as described and true to size. We aim to make the ordering process as easy as possible, and we're glad to know that you found it to be so.
Enjoy your new pants, and if you ever need anything else, don't hesitate to reach out.
Happy wearing!
Winx Wheels
Five star customer service!
I can't say enough about the customer service experience I received from the staff at Winx. The staff went out of their way to help me and we managed to put together the sale. Very refreshing to deal with a business that cares about their customers as well as supply decent products for a reasonable price.
14 March 2024
Unprompted review
Reply from Winx Wheels
Hi R. Hagen,
Thank you so much for your kind words and positive feedback! We're thrilled to learn that you had a great experience with our customer service team. Providing exceptional service and assistance to our customers is always our top priority, and we're delighted that our team was able to go above and beyond to help you.
It's wonderful to know that you found our products to be of good quality and reasonably priced. We're dedicated to offering value to our customers and ensuring that they have a positive experience with every purchase.
We truly appreciate your support and your recognition of our efforts.
If you ever need anything else or have any further questions, please don't hesitate to reach out. We're here to help, and we look forward to serving you again in the future!
Best regards,
Winx Wheels Team
Wow what pathetic slow shipping
Wow what pathetic slow shipping, I think a 12 year old on eBay could ship faster, might want to rethink the shipping and or fulfillment plan. Lol
8 March 2024
Unprompted review
Reply from Winx Wheels
Hi there,
My name is Manny, and I am the Operations Manager of Winx Wheels. I would like to sincerely apologize for sorry for the delay and any inconvenience caused by the shipping time. We understand your frustration and take your feedback seriously. Our aim is always to provide the best possible service to our customers, including timely shipping and delivery.
I have already requested your information so that we can better assist you. Once I receive your response to the email I sent you, rest assured that I will assign a dedicated representative to handle your concern and provide you with the best available solution we can offer.
Thank you for your understanding and patience. We appreciate your business, and we look forward to making things right for you.
Best regards,
Manny
Operations Manager
Winx Wheel
Excellent riding pants
I purchased 2 pairs of their riding pants
(Jean style with safety pads)
They are extremely comfortable and were sized correctly.I would highly recommend
them.
Be patient regarding delivery time.
It took 3 weeks for mine to arrive.
17 January 2024
Unprompted review
Reply from Winx Wheels
Hello Victor,
Thank you for your feedback! We're delighted to learn that you found our riding pants comfortable and a perfect fit. Your recommendation means a lot to us, and we're thrilled that you're satisfied with your purchase.
Regarding delivery time, we appreciate your patience. We strive to deliver our products as quickly as possible, but sometimes factors beyond our control may cause delays. We apologize for any inconvenience this may have caused and thank you for understanding.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to ensure you have a positive experience with our products and service.
Thank you for choosing us, and happy riding!
Best regards,
WinxWheels Team
I can only comment on the customer…
I can only comment on the customer service, and ease of transaction security, I ordered 2x now and am waiting on the products to arrive... I got the padded shorts, and both alarms. Comparing prices, and reviews, I see a good value for what others have commented on. I will update again once I recieve and use the purchases.
14 March 2024
Unprompted review
Reply from Winx Wheels
Hi Kaz,
Thank you for sharing your experience with us! We're delighted to hear that you found our customer service and transaction security satisfactory. We appreciate your trust in us and are glad you found value in our products based on price and reviews. We're eagerly awaiting your feedback once you receive and use your purchases. Should you need any assistance in the meantime, feel free to reach out.
Thank you again for choosing us!
Winx Wheels
I bought some riding pants and gloves
I bought a pair of the riding pants. They were so comfortable I ordered 2 more. One of each color. :-)
I also bought a pair of gloves, they didn't fit, so I returned fire an exchange. Could not have been easier to do so.
12 March 2024
Unprompted review
Reply from Winx Wheels
Hi there, Jim,
Thank you for sharing your experience with us! We're thrilled to hear that you found our riding pants so comfortable that you ordered two more pairs in different colors. We're happy to know that you're enjoying our products! We're sorry to hear that the gloves didn't fit, but we're glad that the exchange process was easy for you.
If you need any further assistance or have any questions, please don't hesitate to reach out. We appreciate your support!
Safe Rides!
Winx Wheels
Quality You Can Trust
I bought motorcycle pants from Winx Wheels last year. They were shipped promptly and offer superior protection on the road while looking great. Winx was the only company that offers riding jeans for big fellas - Thank You!!
Just ordered the anti theft lock for my bike as a second layer of protection. It looks well made and hard to circumvent. Once again Winx shipped it promptly and at a reasonable price. It’s nice to deal with a reputable company when there are so many scammers out there these days. I highly recommend Winx!!
Winx
1 June 2023
Unprompted review
Reply from Winx Wheels
Hi Peter!
Thank you so much for your glowing feedback! We're thrilled to hear that you've been satisfied with our motorcycle pants and found them to offer superior protection while looking great. We take pride in providing options for riders of all sizes, and we're glad we could meet your needs in that regard.
We're also glad to know that you've found our Winx Turbo Lock to be well-made and reliable. We greatly appreciate your recommendation and are grateful for your trust in us.
If you ever need anything else, don't hesitate to reach out.
Ride safe!
Winx Wheels
Good but legs are too short...
I ordered and quickly received 2 pair of the Winx Ultra Shorts. I ride on very rough roads (country Victoria) for 100 KM + so chose to "double knick" on these longer rides. These were going to be used as the inner liner pair.
They look great and the open mesh design helps keep things cool - but I find the leg length far too short and the elastic band at the bottom too be far too small to stop them from "riding up" and becoming uncomfortable.
They would be far better if they were 25 - 50 mm longer and had a much more substantial band at the bottom of each leg...
As they are I don't think I can use them for much - not even comfortable as a single layer on the trainer...
14 March 2024
Unprompted review
Reply from Winx Wheels
Hi Frank,
Thank you for sharing your experience with us and providing valuable feedback on our Winx Ultra Shorts. We sincerely apologize for any discomfort caused by the leg length and elastic band. Your feedback is incredibly important to us as we continuously strive to improve our products. We'll take your comments into consideration for future designs and developments. If there's anything else we can assist you with or if you have further feedback, please don't hesitate to reach out. Your satisfaction is our priority, and we're committed to ensuring you have a positive experience with our products.
Sincerely,
Winx Wheels
High quality and super comfortable.A1…
High quality and super comfortable.A1 sellers
13 March 2024
Unprompted review
Reply from Winx Wheels
Thank you, Andre!
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