19thlabgolf Reviews 113

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products, particularly the shorts, for their exceptional quality, comfort, and innovative design. Many highlight the material as premium, lightweight, and stretchy, making them ideal for activities like golf due to their flexibility and ability to maintain shape. People also appreciate the stylish appearance and value for money. However, some customers experienced issues with sizing, finding the products either too big or too small, and a few reported receiving items that did not match the advertised quality. There were also instances where people faced difficulties with customer service regarding exchanges, refunds, or order inquiries, with some mentioning slow responses or a lack of communication after initial contact.

What people talk about most

Product

Clients share positive opinions on product quality and comfort. Many reviewers praise the high quality,... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of the products,... See more

Customer service

Consumers find customer service experiences to be ambiguous. Many reviewers praise the helpfulness and... See more

Order

Users describe ambiguous interactions with order. Many customers praise the customer service, especially... See more

Customer communications

Reviewers mention ambiguous feedback about contact. While some customers found contact with the company... See more

Based on these reviews

Rated 4 out of 5 stars

Update : Ok, besides the slow postage and pretty ordinary customer service, once they turned up they are pretty good shorts. Very comfortable and well designed. Ill give you a few more stars. Ord... See more

Company replied

Rated 4 out of 5 stars

Ordered shorts, turned up in reasonable time but to big. Contacted them, they replaced them with the next size down in reasonable time. Contact with them was friendly and helpful. I would say if you'... See more

Company replied

Rated 4 out of 5 stars

I ordered 2 pairs of shorts and one of them stretched and did not return to its original condition on first wear. I tried to contact for refund or replacement under the 30 day money back policy, ho... See more

Company replied

Rated 4 out of 5 stars

I ordered 2 pairs of shorts 2XL. They were to big so i have emailed them to exchange for XLs on five different occasions but no response at all . Not very good offering a 30 day money back guarante... See more

Company replied



Contact info

4.0

Great

TrustScore 4 out of 5

113 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

These are great shorts fit perfectly.

16 April 2026
Unprompted review
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Reply from 19thlabgolf

Hi Timothy,

Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot! We’re really happy to hear that you had a great experience with us.

Your support means a lot to our team, and we’re always here if you need anything in the future.

Kind regards,
The 19thLABGOLF Team

Rated 5 out of 5 stars

I ordered two pair of golf shorts

I ordered two pair of golf shorts, the process was very easy and I was kept up-to-date with the Delivery throughout the process. The shorts are great.

16 April 2026
Unprompted review
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Reply from 19thlabgolf

Hi Ralf,

Thanks so much for the great feedback!

We’re really glad to hear the ordering process was smooth and that you felt well updated along the way. Even better that you’re loving the shorts—hope they treat you well out on the course!

Kind regards,
The 19thLABGOLF Team

Rated 4 out of 5 stars

Golf shorts reviewThe shorts and pants I ordered for my…

The shorts and pants I ordered for my husband and son were an excellent fit and they said they were really comfortable. Would highly recommend!!

10 April 2026
Unprompted review
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Reply from 19thlabgolf

Hi Tina,

Thank you so much for the kind words!

We’re thrilled to hear both your husband and son found the fit spot on and super comfortable—that’s exactly what we aim for. Really appreciate the recommendation!

Kind regards,
The 19thLABGOLF Team

Rated 4 out of 5 stars

The shorts are great

The shorts are great, just lacking two more belt holders around the shorts.

14 April 2026
Unprompted review
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Reply from 19thlabgolf

Hi Peter,

Thanks so much for the feedback! Glad to hear you’re enjoying the shorts.

That’s a great point about the extra belt loops—we’ll definitely pass this along to our product team for future improvements. Appreciate you taking the time to share!

Kind regards,
The 19thLABGOLF Team

Rated 5 out of 5 stars

Ordered two pair of the shorts on line…

Ordered two pair of the shorts on line and were delivered within 6 days, on inspection, one pair had a faulty button. Contacted the company online and they supplied a new pair within 2 days and didn't have the hassle of returning the defect Pair. Their service on this issue was very prompt and I was very satisfied with the outcome.

9 April 2026
Unprompted review
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Reply from 19thlabgolf

Hi Toni,

Thanks for sharing your experience!

Sorry again about the faulty button, but glad we could sort it quickly for you. Happy to hear you’re satisfied with the outcome—enjoy the shorts!

Kind regards,
The 19thLABGOLF Team

Rated 5 out of 5 stars

Making the order right.

I had an issue related to receiving the wrong size probably due to my fat fingering the web site order. Sarah from 19thlabgolf assisted me and reshipped the entire order with the right sizes. No extra questions or documentation, just a desire to make it right. Great customer service.

7 April 2026
Unprompted review
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Reply from 19thlabgolf

Hi Bob,

Thanks so much for sharing!

Glad our CS team could get everything sorted quickly and make it right for you. That’s exactly the experience we aim for—enjoy the shorts in the right size!

Kind regards,
The 19thLABGOLF Team

Rated 5 out of 5 stars

perfect fit

My wife gifted me two pairs of the their Ultra Comfy Golf Shorts for my birthday and i have to say i really like them. Very comfy and so far durable. perfect fit and just what i need for the summer

18 March 2026
Unprompted review
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Reply from 19thlabgolf

Hi,

Thank you for your feedback!

Glad you’re loving the shorts—super comfy, great fit, and perfect for summer. Hope you keep enjoying them out on the course and beyond!

Kind regards,
The 19thLABGOLF Team

Rated 5 out of 5 stars

I ordered 2 Pair of the shorts ,however…

I ordered 2 Pair of the shorts ,however they were a size to large. I contacted 19thlabgolf and asked for an exchange for a smaller size. This was no problem at all and I received notification yesterday my new shorts (smaller size) are on their way. No hassles no drama .
Great to deal with.

10 April 2026
Unprompted review
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Reply from 19thlabgolf

Hi David,

Love to hear this—thanks so much!

Glad the exchange was smooth and hassle-free. Hope the new size fits perfectly when it arrives!

Kind regards,
The 19thLABGOLF Team

Rated 4 out of 5 stars

Love the shorts

Love the shorts. My delivery was delayed, but customer service was very helpful in resolving the issue

8 April 2026
Unprompted review
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Reply from 19thlabgolf

Hi Bill,

Thanks so much! Glad you love the shorts
Sorry again about the delay, but happy our team could help sort it out for you

Kind regards,
The 19thLABGOLF Team

Rated 5 out of 5 stars

Great product, Great customer service

Their customer service is first class. You’re dealing with real people who are passionate about their product.
My husband loves his golf shorts he received for Christmas. Super comfortable, dry really fast and look smart

7 December 2025
Unprompted review
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Reply from 19thlabgolf

Hi Leslie,

Thanks so much for the kind words! We really appreciate you taking the time to share your experience.

We’re so glad your husband is loving the shorts—comfort, quick-drying, and a sharp look is exactly what we’re going for! And it means a lot to hear our customer service made a great impression too. Thanks again for the support!

Kind regards,
The 19thLABGOLF Team

Rated 5 out of 5 stars

The communication and service has been…

The communication and service has been great from my experience. The product seems excellent. Great to wear on the course or anywhere you need a dress pair of shorts. The only negative I found was that the sizing guide when you are ordering seems to be a little out.

3 April 2026
Unprompted review
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Reply from 19thlabgolf

Hi Geoff,

Thanks so much for the kind words—we really appreciate it! Glad to hear you’re loving the shorts and finding them great both on and off the course.

We also appreciate the feedback on the sizing guide. We’re always working to improve it, so this really helps!

Kind regards,
The 19thLABGOLF Team

Rated 5 out of 5 stars

Just received my two pairs of the…

Just received my two pairs of the shorts last week. Wore a pair last Saturdays mens league and was very happy with them. Kept me cool and comfortable out here in this warm Arizona sun. Looking forward to tomorrow

4 April 2026
Unprompted review
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Reply from 19thlabgolf

Hi Randy,

Thanks so much for your feedback!

We're glad to hear the shorts kept you cool and comfortable during your men’s league game—especially in that Arizona heat. It’s great to know they performed well on the court.

Hope they bring you another solid game in the future—good luck out there!

Kind regards,
The 19thLABGOLF Team

Rated 5 out of 5 stars

These shorts are well fitting

These shorts are well fitting, comfortable at the end of the day after a full round in Summer. The colours are strong and vibrant. Chinos are sliding to the back of the cupboard as I keep choosing these shorts.

2 December 2025
Unprompted review
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Reply from 19thlabgolf

Hi Philip,

Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot! We’re really happy to hear that you had a great experience with us.

Your support means a lot to our team, and we’re always here if you need anything in the future.

Kind regards,
The 19thLABGOLF Team

Rated 5 out of 5 stars

Great product and teriffic customer service

Great product and teriffic customer service by Sarah who promptly answered my queries and processed a change to my original order, then again when I received the shorts to realise the size wasn't quite right. Very happy to recommend the team at 19th Lab!

9 April 2026
Unprompted review
19thlabgolf logo

Reply from 19thlabgolf

Hi John,

Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot! We’re really happy to hear that you had a great experience with us.

Your support means a lot to our team, and we’re always here if you need anything in the future.

Kind regards,
The 19thLABGOLF Team

Rated 5 out of 5 stars

Best golf short on the market.

Pleasantly suprised as was not sure when ordering on line. After playing 18 holes on a 35 degree day , so comfortable,still dry and look great. Good quality, sizing was perfect ,will purchase the long trousers as well .

1 April 2026
Unprompted review
19thlabgolf logo

Reply from 19thlabgolf

Hi Mark,

Thanks so much for your kind words!

We’re really glad to hear the shorts kept you comfortable and dry—even in 35°C heat! That’s exactly what they’re designed for.

It’s great to know the fit and quality met your expectations too. We’re sure you’ll love the long trousers just as much!

Appreciate your support and happy golfing

Kind regards,
The 19thLABGOLF Team

Rated 4 out of 5 stars

Don't size up

Ordered shorts, turned up in reasonable time but to big. Contacted them, they replaced them with the next size down in reasonable time. Contact with them was friendly and helpful. I would say if you're between sizes don't size up.
Comfortable shorts so far.

18 March 2026
Unprompted review
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Reply from 19thlabgolf

Hi Bruce,

Thanks so much for your review! We’re really glad to hear the shorts arrived in good time and that our team was able to quickly sort out the size exchange for you

We also appreciate you sharing the sizing tip—that’s super helpful for other customers considering which size to go for!

Kind regards,
The 19thLABGOLF Team

Rated 4 out of 5 stars

Great after sale service from Sarah…

Great after sale service from Sarah after I made an error in my order. Would recommend

2 April 2026
Unprompted review
19thlabgolf logo

Reply from 19thlabgolf

Hi Stuart,

Thank you so much for your kind words!

We’re really glad that we were able to assist and sort things out for you quickly. Mistakes happen, and we’re always here to help make things right.

We truly appreciate your recommendation—it means a lot to our team!

Kind regards,
The 19thLABGOLF Team

Rated 5 out of 5 stars

Service was outstanding

Service was outstanding, product is great. Fantastic value for money for a quality product. Sarah was awesome to deal with, especially sorting out my sizing issues. Highly recommend this company!! Thankyou.

25 March 2026
Unprompted review
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Reply from 19thlabgolf

Hi Mark,

We’re thrilled to hear you’re happy with both the product and the value—it means a lot to us. We’ll be sure to pass your kind words along to Sarah, she’ll be delighted to know she made a difference in sorting out your sizing!

Your recommendation truly means everything. Thank you again for your support—we look forward to serving you again soon!

Kind regards,
The 19thLABGOLF Team

Rated 5 out of 5 stars

Happy to deal with them

Happy to deal with them, good feedback and replies. The size was not right, but they were willing to compensate and send a different size of shorts.

Will deal with them again in future

6 April 2026
Unprompted review
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Reply from 19thlabgolf

Hi Ron,

Thank you for your kind feedback!

We’re glad to hear you were happy with our communication and support. While we’re sorry the initial size wasn’t quite right, we’re pleased we could help resolve it and get you a better fit.

We truly appreciate your understanding and support, and we look forward to assisting you again in the future!

Kind regards,
The 19thLABGOLF Team

Rated 5 out of 5 stars

Ordered two pairs of shorts

Ordered two pairs of shorts. Arrived on time. Fantastic quality and intend to wear them on and off the fairways. Very stylish and comfortable and true to size. Will be my place to go for future orders.

2 April 2026
Unprompted review
19thlabgolf logo

Reply from 19thlabgolf

Hi Mark,

Thank you for your amazing feedback!

We’re so glad to hear your shorts arrived on time and that you’re enjoying the quality, style, and comfort—both on and off the fairways!

It’s great to know the fit was spot on as well. We truly appreciate your support and look forward to being your go-to for future orders!

Kind regards,
The 19thLABGOLF Team

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