Winstree Financial Services  Reviews 

164
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for their exceptional helpfulness, patience, and professional guidance throughout complex financial and mortgage procedures. Consumers truly appreciate the clear communication, approachable attitude, and consistent support provided, which makes every interaction remarkably smooth and reassuring. Some people also felt that these financial arrangements could initially cause hesitation or feel stressful, but dedicated advisors successfully eased their concerns. Reviewers consistently emphasize that receiving prompt answers, personalized attention, and thorough explanations helped them build complete confidence in the overall service. Clients note that working with such reliable professionals removes uncertainty, ensuring a satisfying journey from start to finish.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, patience,... See more

Service

Customers had positive experiences with service, consistently praising the professional, customer-focused... See more

Customer service

Consumers find customer service to be positive, highlighting approachable and professional support throughout... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mala helped us with our mortgages, Mala is extremely knowledgeable, friendly and is very experienced. Always available to answer our questions no matter how small or how many times we asked v... See more

Rated 5 out of 5 stars

James Alexander is amazing, a true miracle worker, patient, kind, courteous and always listens, he goes above and beyond which is a rare gift in his line of work, I would recommend him to anyone- than... See more

Rated 5 out of 5 stars

Mala was very professional and guided me through difficult process of finances. She remained calm, reassured me when I became impatient. Very helpful ,supportive and friendly. It was complex to deal... See more

Rated 5 out of 5 stars

To be honest I had contacted other companies who doubted I could remortgage and weren’t interested. My situation was not straightforward but James Alexander can be compared to a bloodhound, resear... See more


Company details

  1. Mortgage Broker

Information provided by various external sources

Reviewing the market place and finding you the best mortgage product based on your circumstances. We provide all different types of mortgages and we work on your behalf on a Fee Free Basis. We also offer Protection Products from every available provider.


Contact info

4.8

Excellent

TrustScore 5 out of 5

164 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.8

All reviews

(164)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

The consultant for the mortgage processing was brilliant

The consultant for the mortgage process was brilliant communication was very good from start to finished.
From when l contacted her to help my son in his own mortgage for l used the company as well before they both communication was excellent. I am so pleased and greatful for her understanding process and leading the lenders information well. I will continue be recommend her and the company.

11 October 2025
Unprompted review
Rated 5 out of 5 stars

My partner and I got a mortgage through…

My partner and I got a mortgage through James Alexander and it was the most amazing experience from start to finish. James was so conscientious and professional. Extremely knowledgeable and helped us every step of the way. We are both self employed so we were worried it would be a complicated process to get a mortgage, however whole process was so easy for us thanks to the way James handled everything. He was available to contact whenever we needed him and we are delighted to be moving into our dream home. Thanks so much James.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Outstanding service from start to finish! Surijit Dcosta was knowledgeable, patient, and always available to answer my questions. Very helpful

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Easy and stress-free

I had the pleasure of being Surijit’s Dcosta client and despite every single struggle I faced, he had a solution for each and every single one! Truly professional, efficient, honest and friendly! Thank you so much for all your help these past few months - it has been greatly appreciated. I highly recommend Surijit Dcosta.

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Mortgage Firm

I recently made an enquiry with Winstree regarding mortgage and protection options, and I was really impressed by the service. Kris and the team were friendly, knowledgeable, and quick to respond. They took the time to answer all my questions clearly and made me feel confident moving forward. I appreciated their professionalism and helpfulness throughout the enquiry process. Definitely a team I would recommend!

9 July 2025
Unprompted review
Winstree Financial Services  logo

Reply from Winstree Financial Services

Thank you so much for your kind words and recommendation. We’re thrilled to hear you felt confident and supported throughout your enquiry—it's exactly what we aim for. It was a pleasure helping you!

Rated 5 out of 5 stars

Outstanding broker and service.

We were introduced to Kris and were delighted by the service. Kris made us feel at ease throughout the mortgage application steps and was very persistent to ensure we received our offer on time with great communication throughout the entire process. Despite all of the hurdles we had to go through, Kris ensured everything was smooth and took care of everything in a timely fashion. We highly recommend Winstree Financial Services for someone looking to buy a home, particularly if you're first-time home buyers like we were.

16 May 2025
Unprompted review
Winstree Financial Services  logo

Reply from Winstree Financial Services

Thank you for the kind feedback

we wish you the best in your new home

Look forward to helping ypu again in the future

Thank you

Rated 5 out of 5 stars

I had a great experience with Surojit…

I had a great experience with Surijit Dcosta . Outstanding service from start to finish! was knowledgeable, patient, and always available to answer our questions. He made the entire mortgage process smooth and stress-free. Highly recommend

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Re Mortgage

Kris and team have organised mortgages for me for 3 properties. Again this was a smooth process. I highly recommend using them.

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful

Extremely helpful, especially for first-time buyers unfamiliar with the process. The team takes the time to explain each stage clearly and patiently. They maintain excellent communication throughout and are always available for any inquiries. Their efficiency and professionalism make them highly recommended.

8 March 2025
Unprompted review
Rated 1 out of 5 stars

Malicious spam

Yet more unsolicited spam from this company that you cannot unsubscribe from. I have never heard of them, yet my inbox is filled with their emails trying to sell me mortgages and life insurance. I thought the UK was subject to GDRP laws but apparently not, since I have never heard of this company yet somehow they have acquired my contact information and are spamming me daily. Wouldn't recommend this company at all, given this unethical and illicit practice.

3 February 2025
Unprompted review
Winstree Financial Services  logo

Reply from Winstree Financial Services

Updated to the reply - if you can supply copies of the emails it would help us track down where the enquiry originated from
You will have my email address already


Hello. Thank you for your review. We were in conversation about this already prior to the review and as i said I am sorry if you have been receiving emails. I am unable to see your email address on the systems I have sent you a request for information message so that I can help remove your marketing settings for you and confirm where your details came from

Rated 5 out of 5 stars

James Alexander

James Alexander, if I begin I'm afraid I will not know where to stop.
I came across an email one day back in November 2024 from doddle whilst working from home. Something just told me to check it out, call it devine intervention or meant to be, so I opened the email and selected the link.
I followed through with the procedure, like everyone does when they see a ray of hope and something that might just be possible to help them. Before long I was contacted by James and from there became the beginning of a wonderful, amazing and successful journey.
I can honestly say that from the onset via text and then speaking to James, I felt something very good, sincere and genuine about him.
From that November 2024 this amazing man with his knowledge, his experience of the financial industry and so appreciative and understanding of the state of the economy in the UK and what we all going through in these difficult times, my journey began, having regular daily contact with James who was determined to help me.
Having lived a professional life and done a professional job, that is not on land but at sea and with very little knowledge or experience with what I was planning to engage in to help my circumstances to sustain and provide for my family given the state of things which everyone knows, struggling and to survive.
James helped me understand the dynamics and policies, the requirements and procedures to embark on such a journey. Not only did he do this but he went over and beyond the call of duty from morning, noon and well into the evening.
I stand in awe of someone so committed and sincere to the wishes of another human being.
I regard him as a true gentleman and professional in his own game because a true professional, not only deliveries because of his own experience and knowledge, but because of his empathy and appreciation of the wishes and wants of his client.
I cannot fault him, nor can I express any doubt from the onset of opening dialogue with him, as well as throughout the entire process and the honest sincere commitment of James to deliver, as first advised and then promised.
I thank James knowing now that there really is someone out there who understands and appreciates people out there who need help. James Alexander of Winstree financial services limited, should be recognised, contacted and embraced, that which you need in your life when it matters.
James has completely reassured me without a shadow of a doubt, he can be relied upon, trusted and will deliver in the end, something which I believe to be the core of him and who he really is. Thankyou James for everything you have done for me and helping my family, in my eyes you’re an absolute ‘star, a top man chief! That’s a Romeo as they say in the merch’navy! …..or a big 10-4 buddy! JC

31 January 2025
Unprompted review
Rated 5 out of 5 stars

Professional and efficient service

Professional and efficient service.
In my experience, every step was explained to me in a way I understood. James Alexander was friendly and kind which made a huge difference. In an age where we mostly deal with automated services, it was very reassuring to have someone on the other end of the telephone readily available to ease your anxieties. I would highly recommend them.

9 January 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely Amazing experience with this…

Absolutely Amazing experience with this company! My account was handled and done by James Alexander who was very professional and was available throughout my case at just a text away. Thank you so much James and would highly recommend your services to anyone looking to mortgage or remortgage:

6 January 2025
Unprompted review
Rated 5 out of 5 stars

Great efficient company

Great efficient company! My case was handled by Surijit whom was an excellent and upmost professional advisor.
Was available every time I needed assistance or guidance.

1 December 2024
Unprompted review
Rated 5 out of 5 stars

We ha recently gone through…

We have recently gone through application for a mortgage ,our Advisor surijit.dcosta was fantastic ,He helped me through every step of the process .I am not very technical computers are not my strong point .
He was very patient and guided me through every stage .
Our mortgage has now complete and life insurance,House insurance in place.
I honestly could not have managed this on my own .
I can't thank him enough .

18 November 2024
Unprompted review
Rated 5 out of 5 stars

James Alexander is Amazing !!

James Alexander is unbelievable I’ve never had so much help and encouragement off a person in all my life !He sorted out a mortgage and buy to let mortgage for me.He doesn’t just go one step further he goes a million steps further to help !!! I am extremely grateful to him and cannot thank him enough for all his time ,experience, knowledge and most of all patience!! Highly recommend!

6 November 2024
Unprompted review

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