Really good communication from when order was placed until delivery. I had to chase up the order but my questions were dealt with promptly and the delay addressed. I always feel a sign of a good compa... See more
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Review summary
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Reviews shaping this summary
I am delighted that my order for bottles of Vermouth arrived safely today. However the delivery took much longer than I thought. Thanks to Caroline, who put my worries away as she described the reaso... See more
Really quick delivery. This is my third order of this English Sparkling Rose. It is just perfect for a Summer party. I have bought more for the said Summer party and hoping it will last until then. It... See more
Hello. Order placed on 12/21/2025 and received on 01/03/2026. That is a very good time frame for an international order, especially during the holiday season. The order was well protected for shippin... See more
Company details
Written by the company
Winebuyers is a platform connecting wine producers, distilleries and specialist merchants directly to the end consumer. With over 250,000 wondrous wines and spirits that span over 44 countries, from Mexico to Madagascar. Pick from salivating selections of highly prized Pinot Noir to celebration-worthy Champagne.
Contact info
United Kingdom
- +44 203 88 77 111
- support@winebuyers.com
- winebuyers.com
4.2
Great
27K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 26% of negative reviews
Typically replies within 1 week
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I have not received any confirmation…
I have not received any confirmation email about my order which was placed 5 days ago, the money has been taken and the number to call is not working so I can't find out whats going on. Not very good so far
Update after wine buyers response.
I have already emailed the address you gave over a week ago and have received no response. I absolutely do have a genuine order that's not been delivered in nearly 2 weeks. I have received no message regarding this review. You clearly do not take customer service seriously or the email I have already sent would have been answered, however it has not and I'm still without my sake
21 February 2026
Unprompted review
Reply from Winebuyers
Hi Dexterpat,
We’re sorry to hear you’re experiencing this issue, however we still cannot locate any order matching the details 'MrDexterpat'.
As mentioned previously, every order placed on our website automatically generates an order confirmation email immediately after checkout, and we have no record of an order under the name or details associated with this review.
You mentioned that you emailed us over a week ago, but unfortunately we also cannot locate any message relating to a missing order. We take customer service seriously and respond to all genuine enquiries, so if an order had been received we would of course investigate it straight away.
Trustpilot has also contacted you to request order details so the review can be verified, however we understand these details have not been provided. Without an order number, payment reference, or the email address used at checkout, we’re unable to locate the order being described.
Please contact us directly at support@winebuyers.com with your order number, the email address used at checkout, or the payment reference or product information, and we will immediately investigate and resolve the situation for you.
We are always happy to help, but at present we simply cannot find any record of the order described in this review.
Kind Regards
Winebuyers Support Team
Delivery took around 10 days which is…
Delivery took around 10 days which is quite long I suppose but it was coming directly from France and I was kept up-to-date with all tracking updates et cetera so can’t really complain. Everything went quite smoothly. 👍🏼
26 February 2026
Order a ride in a few days
Order a ride in a few days, everything exactly as described. Can’t fault the service so far!
25 February 2026
Easy ordering and fast delivery.
Easy ordering and fast delivery.
The bottles arrived safely on time.
24 February 2026
Late
Would have been higher if delivery for the Pinot Noir had been as quick as the bin clearance. The staff were excellent though.
21 February 2026
Took longer than expected to arrive but…
Took longer than expected to arrive but all good otherwise
18 February 2026
Amazing deal on a whispering angel…
Amazing deal on a whispering angel case, order arrived quickly with tracking along the way etc.
18 February 2026
no response to problems
Unfortunately, the item delivered was not what I ordered. Customer service responds to several emails, but they send out review emails almost daily – asking about my satisfaction. I've now submitted a review and will be getting a refund through the payment service. I expect they'll respond then – what a shame!
10 February 2026
A pleasant shopping experience
This was my first time buying whisky from Winebuyers.com. The seller shipped it very quickly, and it arrived at my home in Madrid within a few days. A pleasant shopping experience.
9 February 2026
Easy contact
I made a purchase and sent a follow up email which was responded to promptly. My order arrived safe and sound in less than a week
5 February 2026
Advertised the wrong amount of bottles…
Advertised the wrong amount of bottles for the order, despite how good it sounded on the price. Received 6 bottles out of the 45 advertised.
Offered refund back but nothing in terms of looking after a new customer and dealing with the hassle of sending wine back to Spain.
Not happy with the response on the customer service, felt like they were more superior than a customer.
23 January 2026
Unprompted review
Reply from Winebuyers
Hi Henry,
Thank you for taking the time to leave a review.
We’re sorry for the confusion caused by a temporary display error on the product page. However, for clarity, the order placed - and the confirmation email sent immediately after checkout - clearly stated 1 case (6 bottles) which is exactly what was supplied.
While the product page briefly showed an incorrect quantity, it would not be realistic to believe that 45 bottles of wine could be purchased for this price. This was an obvious error rather than a genuine offer, and the confirmed order accurately reflected the quantity purchased.
We responded to all messages within a few hours, fully explained the situation, and offered a full refund, with Winebuyers arranging and covering the return so no customer is required to ship wine internationally themselves.
We appreciate that this experience was disappointing, but we believe our response and proposed resolution were fair, prompt, and reasonable.
Kind regards,
The Winebuyers Team
Ordered three bottles of cacique rum…
Ordered three bottles of cacique rum for my dad again from WineBuyers, the rum arrived today safely packaged, my dad is a happy man again.
Many Thanks WineBuyers,
Dan
5 February 2026
Delivery was a little slow but I…
Delivery was a little slow but I suppose that’s to be expected as the wine was coming all the way from France – I was kept up today on shipping and it took about two weeks to arrive so something to bury mind if you’re thinking about purchasing as a last minute thing. Apart from that really good service and I will definitely use again.
1 February 2026
Very Good Customer Service AND Packaging
Very Good Customer Service AND Packaging. Very fast response and very polite!!
20 January 2026
Top Service
Man... I am in Spain and these guys delivered. A little late, but hey it´s Europe, nothing here is fast. I give them a five stars!
20 January 2026
Order made 13th December with a…
Order made 13th December with a delivery estimate of 19th of December, few days later i got a tracking mail that stated delivery would be made 23rd December, it never showed up and after the new year i contacted the company for an update, response was prompt and they blamed the festive period for the backlog. On the 13th Jan i contacted them again and asked to cancel the order and refund the money, they refused saying the order was still on its way. At this stage i initiated a refund through the merchant as i felt like i was being lied to, and the company has a lengthy history of failed orders ( i found this out after i had ordered). To my astonishment the order arrived January 20th, in fairness it was very well packaged and exactly as ordered, had it come sooner id have been delighted. Overall difficult to assess winebuyers, it feels like they take orders and then hope to obtain the stock later, and often never do obtain it. Hard to recommend them, i would avoid and look for a retailer that carries the stock themselves.
13 January 2026
Unprompted review
Reply from Winebuyers
Thank you for taking the time to leave such a detailed review - we genuinely appreciate it.
We’re sorry that this order took significantly longer than expected to arrive. While delivery estimates are provided in good faith and based on information from our partner merchants and couriers, delays can unfortunately occur during peak periods such as December, particularly for wines shipped directly from producers abroad.
To clarify a key point: Winebuyers does not take orders “hoping” to source stock later. All products listed on our platform are confirmed as available by the merchant at the time of purchase and are dispatched directly from them.
We operate as a marketplace, which allows customers access to wines that are often unavailable through traditional UK retailers, but this does mean delivery timelines can vary depending on origin and courier performance.
We understand your frustration around the delay and the communication during that period, and we are actively tightening delivery expectations, courier monitoring, and escalation processes to prevent similar experiences going forward.
We’re pleased to hear that the wine arrived exactly as ordered and in excellent condition, but we fully recognise that timing is a critical part of the experience - and we didn’t meet expectations here. Your feedback is taken seriously and is helping us improve.
If you’d like to discuss this further, our customer service team would be very happy to speak directly.
— The Winebuyers Team
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