Winebuyers Reviews 

26,703
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 255 reviews, reviewers had a great experience with this company. Customers frequently praise the fast and efficient delivery service, noting that orders arrive promptly and are well-packaged, ensuring products are in perfect condition. People appreciate the excellent product quality and selection, often finding great value and competitive prices. The service is consistently highlighted for its good communication, easy online ordering, and proactive handling of issues. However, some customers also noted occasional issues with order delivery, experiencing delays or lost parcels. A few other people also felt that certain products, particularly mystery cases, did not meet their expectations regarding taste or description.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, with many reviewers highlighting quick and... See more

Product

Clients share positive opinions on product, with many praising the quality and taste of the wines, describing... See more

Order

Customers had ambiguous experiences with order, with many reporting significant issues such as not receiving... See more

Price

Reviewers highlight positive aspects of price, consistently praising the competitive and amazing prices for a... See more

Service

People report positive experiences with service, with many customers expressing satisfaction and stating they... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Really good communication from when order was placed until delivery. I had to chase up the order but my questions were dealt with promptly and the delay addressed. I always feel a sign of a good compa... See more

Rated 4 out of 5 stars

I am delighted that my order for bottles of Vermouth arrived safely today. However the delivery took much longer than I thought. Thanks to Caroline, who put my worries away as she described the reaso... See more

Rated 5 out of 5 stars

Really quick delivery. This is my third order of this English Sparkling Rose. It is just perfect for a Summer party. I have bought more for the said Summer party and hoping it will last until then. It... See more

Rated 5 out of 5 stars

Hello. Order placed on 12/21/2025 and received on 01/03/2026. That is a very good time frame for an international order, especially during the holiday season. The order was well protected for shippin... See more


Company details

  1. Wine Store
  2. Wine Club

Written by the company

Winebuyers is a platform connecting wine producers, distilleries and specialist merchants directly to the end consumer. With over 250,000 wondrous wines and spirits that span over 44 countries, from Mexico to Madagascar. Pick from salivating selections of highly prized Pinot Noir to celebration-worthy Champagne.


Contact info

4.2

Great

TrustScore 4 out of 5

27K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 26% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(26,703)

241 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I bought the Cellar raid case

I bought the Cellar raid case, six bottles for £39 including delivery so you really can’t complain what you get. Unreal deal, I only got some pretty standard Wines all around the £10 mark from a quick look still a good deal but nothing crazy, but my brother-in-law got a case with a bottle of Dom Perignon inside!!!

12 March 2026
Rated 5 out of 5 stars

My experience with Winebuyers was…

My experience with Winebuyers was excellent, they dispatched my order only for the courier company to damage the package during transit resulting in the package being returned to Winebuyers!! But to their credit Winebuyers brilliantly had the package delivered within 24 hours, thanks for the excellent service.

9 March 2026
Rated 1 out of 5 stars

Do not order from this company

Do not order from this company. I ordered three bottles of wine on the 15 February 2026, being told that they would arrive on the 25 February 2026. The wine never arrived, in which someone from customer services said they had issues with the delivery. I then requested to cancel my order on the 26th February 2026 and I received no update, and looked like the wine wouldn’t arrive in time. I had heard absolutely nothing from them, until I posted my first review, in which someone finally from customer services responded on the 11 March 2026.

30 March 2026 - Following the former review, someone finally reached out to offer a refund on the 11 March 2026- they stated that there was an issue with their suppliers. They also emailed me to say that whilst they have now provided a refund, the matter is 'fully resolved' and have requested that I amend my initial review. I'm afraid my opinion remains the same. The customer service is appalling, with no communication until I had to open a formal trade standards investigation that someone finally responded. Whilst the refund was provided, this was the bare minimum after appearing to take the money and disappear. I would, as said, fully not recommend this company, and see that many other consumers have experienced similiar challenges. The review has been amended to now reflect the proposed refund on the 11 March 2026.

18 February 2026
Unprompted review
Winebuyers logo

Reply from Winebuyers

Hi Mike,

Thank you for updating your review.

We’re genuinely sorry for the experience you had here - particularly the delay and lack of communication while we were dealing with an issue from the supplier on this order. That’s not the standard we aim to deliver.

For clarity for anyone reading, this was a case where the supplier was unable to fulfil the order as expected. As soon as this was escalated, the order was cancelled in line with your request and a full refund was issued and received.

At no point do we take payment without either delivering an order or providing a refund where something goes wrong.

We completely understand your frustration at not receiving the wine, and we’ve taken this on board internally.

We’re a small, family-run business and while issues like this are rare, we are continuously working to improve both our processes and customer experience.

Winebuyers Support Team

Rated 4 out of 5 stars

the wines are great

the wines are great but my only disappointment is that only 2 bottles are white wine - i drink white - i didn’t mind some being red but the box was dominantly red

9 March 2026
Rated 5 out of 5 stars

Worth the wait

Some hiccups with the delivery company meant it took a bit longer than usual to arrive. I also didn't strike it lucky with one of the lucky dip premium cases in the offer.

But no complaints at all about the three Spanish wines I did receive - four red, two white. Very easy drinking and exceptionally good value.

Definitely recommended.

9 March 2026
Rated 3 out of 5 stars

Big selling emails and PR but just…

Big selling emails and PR but just average cheap wines at the price they should be sold. Great and quick service but that’s it. I got what I paid for, just, and free delivery was coming covered by the gap between cost of wine and what I paid. Those who shout loudest are always a let down - see Farage for comparison.

5 March 2026
Rated 2 out of 5 stars

I understood from their advert that I…

I understood from their advert that I would get six randomly selected different wines, possibly one or two pretty good ones, BUT what arrived were two bottles of three fairly ordinary wines (in other words three pairs equals six!), none being more than 11 percent. A very misleading advert so I am disappointed even though at less than £7 per bottle I suppose I haven’t been completely ripped off. Let’s hope they drink well.

5 March 2026
Rated 1 out of 5 stars

I have not received any confirmation…

I have not received any confirmation email about my order which was placed 5 days ago, the money has been taken and the number to call is not working so I can't find out whats going on. Not very good so far

Update after wine buyers response.

I have already emailed the address you gave over a week ago and have received no response. I absolutely do have a genuine order that's not been delivered in nearly 2 weeks. I have received no message regarding this review. You clearly do not take customer service seriously or the email I have already sent would have been answered, however it has not and I'm still without my sake

21 February 2026
Unprompted review
Winebuyers logo

Reply from Winebuyers

Hi Dexterpat,

We’re sorry to hear you’re experiencing this issue, however we still cannot locate any order matching the details 'MrDexterpat'.

As mentioned previously, every order placed on our website automatically generates an order confirmation email immediately after checkout, and we have no record of an order under the name or details associated with this review.

You mentioned that you emailed us over a week ago, but unfortunately we also cannot locate any message relating to a missing order. We take customer service seriously and respond to all genuine enquiries, so if an order had been received we would of course investigate it straight away.

Trustpilot has also contacted you to request order details so the review can be verified, however we understand these details have not been provided. Without an order number, payment reference, or the email address used at checkout, we’re unable to locate the order being described.

Please contact us directly at support@winebuyers.com with your order number, the email address used at checkout, or the payment reference or product information, and we will immediately investigate and resolve the situation for you.

We are always happy to help, but at present we simply cannot find any record of the order described in this review.

Kind Regards
Winebuyers Support Team

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