wiltonlondon.co.uk Reviews 

162
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TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful, long-lasting fragrances and note that these plant-based liquids clean clothes effectively while remaining exceptionally gentle on sensitive skin. Consumers additionally appreciate the prompt shipping times, eco-friendly packaging options, and exceptionally helpful customer support teams available. However, some reviewers were not happy with the delivery process, mentioning frustrating courier delays, damaged boxes, and completely missing packages during transit. A few other people also felt that the washing liquids completely failed to leave any noticeable fragrance on their laundry after completing a full cycle.

What people talk about most

Product

People report high satisfaction with the product, frequently praising the long-lasting botanical scents and... See more

Quality

Reviewers highlight positive aspects of quality, noting that the laundry products clean effectively while... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising very fast shipping times and... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that items arrive very quickly and... See more

Customer service

Customers had positive experiences with customer service, often describing it as helpful, responsive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My favourite laundry liquid. It washes well, it smells lovely and long lasting on your clothes and bedding. People comment on the wonderful smell. It's not cheap but lasts for ages. My favourite is L... See more

Rated 5 out of 5 stars

Absolutely 💯 % customer service excellent, I had a spilled bottle was replaced very quickly ,even though i dont think it was Willows fault. I have already re ordered another scent which was receive... See more

Rated 5 out of 5 stars

I love Wilton products particularly their Patchouli laundry liquid. I was disappointed when a wrongly packaged product arrived and then a few warehouse hiccups extended the problem but I can honestly... See more

Rated 5 out of 5 stars

My daughter & I have sensitive skin & wiltons wash products do not give us any itching or bad reactions . The smell of the products linger on your clothes , bedding etc for much longer than any others... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

162 reviews

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No recent history of asking for reviews

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Replied to 16% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(162)

126 reviews in the last 12 months

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Rated 5 out of 5 stars

Another Wilton order

Another Wilton order, another review.

I adore Santal and have just taken delivery of two refill boxes of the fabric wash. Will go with the boxed fabric conditioner.

Arrived quickly.

Hope it never gets discontinued, its fab.

Keep up the good work Wilton!

31 October 2025
Unprompted review
Rated 5 out of 5 stars

I have lots of comments from friends…

I have lots of comments from friends and family when they pass the washing outside in my garden on the line. Lovely clean smelling washing . I feel comforted by the thought that there are no plastics or harmful chemicals used in the products going back into the water system or next to my families skin.

28 September 2025
Unprompted review
Rated 5 out of 5 stars

I love the patchouli scent of Wilton

I love the patchouli scent of Wilton, it’s my favourite, I like the fact it’s natural, tried miniml liquid but there was no scent, and I like my washing to smell nice. I buy the 4L refill boxes, they have a tap which you pull out of the perforated area bit like a wine box, I stand mine on top of the counter above the machine and dispense from there.. Would recommend

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Purchased my first laundry bundle and very happy

Purchased my first laundry bundle. Always a bit wary making a first purchase online.

Unfortunately, the courier company did not transport the boxes carefully and one of the bottles leaked badly.

I contacted customer service who dealt with my issue swiftly with a positive outcome.

Often it’s how a company deals with a problem that makes them stand out as a trust worthy company and takes the stress away from an online purchase that goes wrong.

The Santal scent is gorgeous and I can smell a gentle scent even after the clothes dry. Will be trying other scents too.

Many thanks Bob, for your help.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Best laundry liquid

I've tried so many different laundry liquids and none of them smell as good as Wilton. Not only it smells good but scent stays on your washing and even after few weeks in a wardrobe your clothes smells like they just been washed. Amazing!

30 August 2025
Unprompted review
Rated 5 out of 5 stars

A more natural laundry product

I love these products! Now I’m a convert I cannot go back to “regular “ products.
They clean well and I love the more discrete perfumes over a synthetic , strong, long lasting product on my laundry.
I swear the Cedarwood deters the moths too (certainly has worked in this house!)
Delivery is quick and packaging secure but minimal

28 August 2025
Unprompted review
Rated 5 out of 5 stars

These products are gorgeous

These products are gorgeous. They smell Devine, so much better than the standard mainstream laundry liquids. I have tried a couple of the fragrances & I’m obsessed. They clean really well & it all feels so luxurious. The packaging looks smart & delivery is extremely quick. I will definitely be trying the other fragrances in the range but honestly, try them you won’t be disappointed!

20 August 2025
Unprompted review
Rated 5 out of 5 stars

I LOVE Wilton

I LOVE Wilton.

I brought Wilton before having my first baby due to the laundry detergents and conditioners being non-bio and eco friendly as well as plant based.

I have tried every scent and love them ALL!

Yes it's more expensive and yes it isn't easily accessible in all supermarkets but you can bulk buy through Wilton and save money if you want to subscribe and save.

I've been converted and now so have my family and friends. Will continue to buy for the foreseeable.

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Love the small sample packets of the…

Love the small sample packets of the laundry detergent. They are great for short holidays and there are enough different scents that I have a choice of what I wish to use. They all smell so great!!

6 August 2025
Unprompted review
Rated 5 out of 5 stars

Perfect!

I first discovered Wilton London in 2021 when I stumbled upon the (gorgeous!) cedarwood fabric conditioner, I was hooked from first sniff.
I've since gone on to try pretty much all of the scents and other products (I'm gutted I cant buy the washing-up liquid and multi surface spray anymore though) and I've loved all of them, I'm also a fan of the new slim bottles, I find them a lot easier to hold when I'm measuring out detergent and softener.

Ordering is always simple and straightforward and I love the easy to recycle packaging too, I'll always repurchase Wilton products (admittedly, I buy them to wash my bedding in as a treat, but a clean, comfortable bed is part of self care, right?)

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Wilton laundry liquid.

Wilton laundry liquid.
Easy website to navigate, no hassle pop ups, and speedy delivery.
Laundry liquid, Cedarwood, smells delicious, with excellent cleaning too.
Tried the trial sizes first, just to make sure I was happy with the product. Happy customer!

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Wilton washing liquid/conditioner

I really like the smell of Wilton it’s not overpowering like normal washing liquid ,yes it may be more expensive but you get what you pay for in my opinion . My skin is sensitive and some washing liquids make me itch but I’ve never had that problem since using Wilton .

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Lovely fragrance

I've been using Wilton laundry liquid for some years now. I use the cedarwood fragrance- it smells so good. It cleans my clothes & bedlinen so well, with the fragrance lasting really well.
I get a refill subscription which I'm really happy with. I like using eco friendly products; the boxes the refills come in are great. I just wish there was a way ro reuse or recycle the inner plastic bags that holds the products.

20 June 2025
Unprompted review

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