wiltonlondon.co.uk Reviews 

162
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful, long-lasting fragrances and note that these plant-based liquids clean clothes effectively while remaining exceptionally gentle on sensitive skin. Consumers additionally appreciate the prompt shipping times, eco-friendly packaging options, and exceptionally helpful customer support teams available. However, some reviewers were not happy with the delivery process, mentioning frustrating courier delays, damaged boxes, and completely missing packages during transit. A few other people also felt that the washing liquids completely failed to leave any noticeable fragrance on their laundry after completing a full cycle.

What people talk about most

Product

People report high satisfaction with the product, frequently praising the long-lasting botanical scents and... See more

Quality

Reviewers highlight positive aspects of quality, noting that the laundry products clean effectively while... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising very fast shipping times and... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that items arrive very quickly and... See more

Customer service

Customers had positive experiences with customer service, often describing it as helpful, responsive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My favourite laundry liquid. It washes well, it smells lovely and long lasting on your clothes and bedding. People comment on the wonderful smell. It's not cheap but lasts for ages. My favourite is L... See more

Rated 5 out of 5 stars

Absolutely 💯 % customer service excellent, I had a spilled bottle was replaced very quickly ,even though i dont think it was Willows fault. I have already re ordered another scent which was receive... See more

Rated 5 out of 5 stars

I love Wilton products particularly their Patchouli laundry liquid. I was disappointed when a wrongly packaged product arrived and then a few warehouse hiccups extended the problem but I can honestly... See more

Rated 5 out of 5 stars

My daughter & I have sensitive skin & wiltons wash products do not give us any itching or bad reactions . The smell of the products linger on your clothes , bedding etc for much longer than any others... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

162 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(162)

126 reviews in the last 12 months

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Rated 5 out of 5 stars

I tried this product out of curiosity…

I tried this product out of curiosity and fell in love! I am using the Cedarwood products which smell divine, it’s such a great scent. I’m thrilled to bits that I’ve found Wilton and will continue to use their products. I urge you to do the same! Carolyn

12 February 2026
Unprompted review
Rated 5 out of 5 stars

I mistakenly ordered the wrong item...I…

I mistakenly ordered the wrong item...I emailed the company on the evening to explain my error. I was instantly refunded that same evening ... Amazing customer service... I re ordered the correct fragrance
( Cedarwood ) which I love and would highly recommend.

24 March 2026
Unprompted review
Rated 4 out of 5 stars

Saw ad on Facebook and checked their…

Saw ad on Facebook and checked their owning website , ordered Santal liquid and conditioner. No issues with ordering or Evri. Have to say I’m not overly enamoured yet- it has a strong perfumey scent rather than “ luxurious “ and I feel I prefer a “ clean laundry” scent rather than a heavy perfume . Maybe a picked the wrong combo ?it’s not bad just not for me on this occasion

26 March 2026
Unprompted review
Rated 5 out of 5 stars

I have never ordered washing produts…

I have never ordered washing produts online before and was a bit sceptical on doing so. I ordered the washing liquid and conditioner in Jasmine and thought i would give it a go. My first lot of washing smelt absolutely amazing, even my husband said how nice his shirts smelt. It not only made my washing smell great but got it amazingly clean as well. Ordering was easy, and delivery was quick. Ive already ordered again. Would highly recommend this company.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

FABULOUS

FABULOUS! Gorgeous fragrances and a great washing liquid. The fragrances last on all fabrics …. Thank you Wilton 🙌🏼🧡

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Great laundry product

Great product,it cleans my laundry really well smells divine ,my favourite is the patchouli and it doesn't harm the environment is cruelty free and vegan.The price is competitive with similar products in the supermarket, well done Wilton 👍

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Good communication ,swift delivery…

Good communication ,swift delivery ,good prices for the quality of the laundry soap & conditioner
Very well packaged & good tracking details .Well packaged .
Washes well & beautiful scent .My favourite is the Lavender .

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Luv the smell of these laundry liquids…

Luv the smell of these laundry liquids and conditioners, also luv the style of the bottles, remind me of big old fashioned medicine bottles. Not sure how they help with stains etc as I’ve only used on delicates and bedding not on clothes where my messy family drop food down themselves, haha, but this leaves clothes smelling beautiful and soft. 2nd purchase of 2 different scents, lavender and cedar wood next time I’ll buy the jasmine.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

I bought the lavender laundry combo

I bought the lavender laundry combo , it was delivered very quickly . This product ticked all the boxes , not tested on animals, non bio , refillable bottles . It removes stains well and leaves the washing smelling absolutely fabulous . The perfume lasts even when tumble drying unlike so many others . I have now restocked and bout the boxes to refill the bottles as needed . Excellent product .

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service and quality.

The dispatch company had not delivered my order and I contacted Wilton by email. They found the delivery company had damaged the package and sent out another straight away. Great customer service. I have since had another order which was delivered promptly. The product is gorgeous - I have bought 2 fragrances and it is great quality.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Problem solved

I love Wilton products particularly their Patchouli laundry liquid. I was disappointed when a wrongly packaged product arrived and then a few warehouse hiccups extended the problem but I can honestly say that Bob who dealt with my issues was brilliant in sorting out my problems. Thank you Wilton. I am even more a fan now. 😁👌

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

If there was more stars I would give it customer service are amazing and the product smells devine

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful scent with the liquid and…

Beautiful scent with the liquid and softener.
The sample packs gives you a good sense of the smell for all botanical options and the money off voucher for your first purchase just adds to the overall experience.

1 February 2026
Unprompted review

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