Wilson & CoReviews 

581
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and knowledgeable, often highlighting their helpfulness and positive attitudes. The service is frequently described as exceptional, with many appreciating the personalized approach, clear explanations, and the overall ease of the car purchasing process. Reviewers also found the user experience to be smooth and stress-free, noting the absence of pressure and the efficient handling of their needs. However, some people were dissatisfied with aspects of the product and customer service, experiencing issues such as poor EV battery life, defective petrol caps, and new cars needing multiple repairs shortly after purchase. Additionally, some customers reported a lack of responsiveness to emails and phone calls, unkept commitments regarding courtesy vehicles, and diagnostic issues with their cars not being resolved effectively.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, friendliness,... See more

Service

Consumers find service to be positive, with many reviewers describing it as highly professional, friendly,... See more

Product

Customers had ambiguous experiences with product, with some expressing significant dissatisfaction over... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising individual staff members for... See more

User experience

Customers consistently note positive experiences with user experience, often highlighting helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Highly professional and friendly service from start to finish. Every question answered fully & clearly by Raymon our sales person who was also was good humoured and felt trustworthy. Recommend this de... See more

Company replied

Rated 5 out of 5 stars

I’ve had two vehicles now via Wilson & Co (Drayton Motors) and my experience has been positive. I was kept updated on delays in my new vehicle coming in, although didn’t have too long to wait. If you’... See more

Company replied

Rated 5 out of 5 stars

My experience at Wilson & Co Scunthorpe was cracking becauseI was warmly welcomed, offered a drink, salesperson used my first name, listened to what I was looking for and what I didnt want. Offered me... See more

Company replied

Rated 5 out of 5 stars

Matthew Lowe from Bolton Wilson & Co, new salesman on the market we have been his first buyers. Great guy, positive, easy to talk to and much more! If your looking to purchase a car Matt is your guy!... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Wilson and Co in Bolton, Scunthorpe and Grimsby are now trading as Drayton Motors as part of a larger group. These sites represent new Vauxhall, Peugeot and BYD as well as used vehicles, service and parts.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

581 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(581)

129 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service without being pushy

Excellent service without being pushy. Good choice of vehicles, good knowledge and very helpful. Dealt with by Peter who was excellent but all staff we dealt with were helpful and friendly. All staff deserve 10/10.

1 May 2024
Unprompted review
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Reply from Wilson & Co

Thank you Michelle for your lovely review, we look forward to seeing you again in the future, all the best

Rated 5 out of 5 stars

I'd endorse Wilson & Co Scunthorpe…

I'd endorse Wilson & Co Scunthorpe because the staff team that dealt with me were professional and efficient in their roles, and made sure I found the correct vehicle and the correct price. The sales rep I dealt with made the whole process easy and really went the extra mile.

8 March 2024
Unprompted review
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Reply from Wilson & Co

Thank you for your 5 Star review and lovely comments Robert, much appreciated and look forward to seeing you again in the future, all the best

Rated 1 out of 5 stars

Great when selling, but not when servicing issues arise

My wife has bought 4 or 5 cars from Wilsons in Bolton and I bought my last car there. The sales team have been great. Just cross your fingers and hope that you don't have a problem with the servicing side. My car came out scratched on 19th Jan and I've been chasing them ever since. "The person who reviews the videos doesn't work here and he's not visited for a while." It seems that he hasn't been back in almost 7 weeks, because that's how long I've been waiting.

I've spoke in person to the service manager who promised to update me...he didn't. All I get is apologies. Not one single time have they contacted me, except to urge me to give them 10/10 on their survey. I have to chase them and their phones are never answered. Worst customer service I've had from any company in years. If Vauxhall are happy with this level of service, it's the last Vauxhall I buy.

19 January 2024
Unprompted review
Rated 5 out of 5 stars

The experience at Wilson & Co…

The experience at Wilson & Co Scunthorpe was fantastic because I was dealt with by jodie who did not put on the hard sell like some garages just helped me with any questions and let me make my own decision had follow up call after hand over to make sure the car was right me if I was to buy another car I would ask for jodie

9 January 2024
Unprompted review
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Reply from Wilson & Co

Good Morning Nathan and thank you for your 5 Star review and lovely comments about Jodie. We are so pleased that you found the right car for you and we cannot wait to see you again in the future, all the best

Rated 5 out of 5 stars

I came away with a brilliant car that I…

I came away with a brilliant car that I wanted with good mileage, Jodi was very helpful and lovely salesperson, very polite.

9 January 2024
Unprompted review
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Reply from Wilson & Co

Good Morning Keith, that's great to hear and so glad you love your car, best wishes

Rated 5 out of 5 stars

I'd definitely recommend Wilson & Co…

I'd definitely recommend Wilson & Co Scunthorpe to friends and family because Matt was brilliant, his aftercare has been spot on. I have not been the easiest customer and he has still had a big smile for me every time I have walked through the dealership door. The care doesn't stop when they sell you a car, it stops when you are 100% happy.

27 December 2023
Unprompted review
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Reply from Wilson & Co

Good Morning Claire and thank you for your 5 Star review and wonderful comments, look forward to seeng you again in the future.

Rated 2 out of 5 stars

Kia Sportage poorly presented and un-roadworthy

What went wrong this time !! I'll tell you.
Bought a Kia Sportage gt-line which looked very nice initially and still dose.
On test the drive I said the electronic handbrake isn't working and there is annoying smudge marks behind the instrument panel, on the mph side.
On collection these points hadn't been rectified and was left to drive car home un-road worthy, and not presented with the clean interior I was expecting. Next day I found the car hadn't been properly cleaned so I cleaned interior as it should have been. The engine bay was filthy so cleaned that too. After a trip to London I noticed a rear wheel noise, thought it might be wheel bearings.
Booked car into Kia louth for handbrake sorting and noise from rear. Kia Drayton motors Confimed it was tyres mishaped.
Wilsons Grimsby changed rear tyres for budget tyres and not the kia recommended Continental tyres. I dropped car off to Drayton Louth for handbrake sorting which they did. Claire was amazing and put our mind at rest over these issues and the concern over tampered tipexed milage in service book which caused sleepless nights.
But all ok just a misprint.
So on fitting new electronic handbrake module Kia found an oil leak on auto gearbox, again they sorted under warranty. Can't thank Claire and the lads at Drayton motors enough for helping us on this.
The car should never have been sold in this condition. Both myself and the wife sent e-mails to Wilsons Grimsby and we've had no reply hence Trading standards is the next port of call as we are disgusted how this car has been presented to us . I expected a better service for a 21k used car.

15 November 2023
Unprompted review
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Reply from Wilson & Co

Good Morning, we are disappointed to read your review and will forward to the Management Team to investigate, best wishes

Rated 4 out of 5 stars

Great service

They are easy to deal with and offer good quality vehicles

20 November 2023
Unprompted review
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Reply from Wilson & Co

Thank you for your 4 Star review George, much appreciated

Rated 5 out of 5 stars

Marta was Brilliant

I rang in and was instantly greeted by a really friendly and professional sales woman. Marta was really helpful and even sent a personalised video of the car for me to take a closer look. She booked me in for a test drive after 5pm as I had work and even stayed late to go through some finer details. Unfortunately I didn’t end up buying the car, but I would definitely rush to Marta at Vauxhall Wilso and Co Scunthorpe to buy a vehicle if something came up I was interested in. 10/10 highly recommend, such a lovely and helpful member of staff! Thank you for all your help Marta 😊

21 November 2023
Unprompted review
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Reply from Wilson & Co

Thank you for your 5 Stars and lovely comments about Marta, she is one of our new members of the team and is really enjoying meeting new customers and assisting them wherever possible. Don't hesitate in getting in touch if you would like to test drive another vehicle Ethan, all the best

Rated 5 out of 5 stars

pain free buying experiance

found the company to be totally helpful in all aspects of buying a vehicle.

1 November 2023
Unprompted review
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Reply from Wilson & Co

Thank you for your 5 Star review, we look forward to seeing you again in the future, all the best

Rated 5 out of 5 stars

Wilson & Co Scunthorpe were fantastic…

Wilson & Co Scunthorpe were fantastic because their staff are brilliant, they are a "family business" and give excellent service. I've been a very satisfied customer for several years now and can highly recommend Wilson and Co

23 October 2023
Unprompted review
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Reply from Wilson & Co

Good Afternoon Judy and thank you so much for your wonderful comments and 5 Stars. We pride ourselves on our customer service and family values and are so pleased we have you as one of our loyal customers. See you again soon, all the best

Rated 1 out of 5 stars

Avoid

Avoid – Zero Aftersales - Shocking experience.

Agreed over the phone to purchase a 18mth old Corsa with 5,000 miles on the clock, as you would expect on a main dealer forecourt, described as immaculate….I was presented with a very wet exterior and a dirty interior, I then had to negotiate for a warranty because they didn’t inform me it had missed its 1st service, I drove off not very happy and then spent the afternoon carrying out my own valet…

Once properly cleaned, I discovered both headlights had very bad damage, both marked / chipped / scratched around the edges and one had a serve crack in the middle, of course I was straight on the phone…

The sale manager, David Clarkson, replied ‘it’s a used car, we are not interested’

The lights are £850.00 each, the dealer had clearly swopped the lights from another car and passed them onto me, thanks Wilson & Co !

STAY AWAY !

12 October 2023
Unprompted review
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Reply from Wilson & Co

Good Afternoon Mr Thompson,

I think for the benefit of the general public it would be worth adding all the detail you have missed from your review.
This car was purchased by you, the owner of another garage as a trade sale. This was a significantly reduced price.
This is the enquiry you sent: “Good morning, I'm a trader based in Hull (ATOMCARS Ltd), would you be interested in trading the Corsa, fast collection, instant payment, no come backs? Thanks, Andy”.
I would ask that you read your enquiry again and consider whether it matches up with the content of your review? To suggest as a trader, you expected a warranty is an absolute nonsense.
To suggest as a trader, buying a trade vehicle at trade price, you expected a full valet it is an absolute nonsense. We have not changed the lights and you were perfectly happy with the vehicle when you collected it.

Regards

Rated 5 out of 5 stars

Always been spot on to deal with

Always been spot on to deal with. Nice people and happy to sort any issues.

20 October 2023
Unprompted review
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Reply from Wilson & Co

Good Afternoon Gareth and thank you for your 5 Star review, we look forward to seeing you again in the future and if you require any further assistance please don't hesitate to get in touch, all the best

Rated 5 out of 5 stars

Got off to a great start

Following a very unhappy experience with another local Vauxhall dealership where we ended up cancelling our order we contacted Wilson & Co at Scunthorpe regarding the purchase of a new Corsa. It was like a breath of fresh air dealing with such a pleasant and friendly dealership with no pressure to sign! Thanks to Gemma for restoring our confidence in Vauxhall as we had always been Ford fans before. The best part was the deal for the same car was over £50 a month cheaper.

20 September 2023
Unprompted review
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Reply from Wilson & Co

Thank you for your 5 Star review Mark, we are so pleased Gemma could assist you and look forward to seeing you again in the future, all the best

Rated 1 out of 5 stars

Poor experience

Poor experience. From start to finish. With service manager called Shaun. Who lets cars out the workshop. That aren't fit for the road. With faulty egr valve and inlet. Plus injections. Not working right. And blaming the age of the car. And other people for his mistakes. As a manager. THE 3 PPP. Wee poor performance. And no respect for loyal customers. And embarrassing when they cant fix their own cars. Go to perrys group look after you better.

14 July 2023
Unprompted review
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Reply from Wilson & Co

Good Morning Trevor, we are very disappointed to read your review and have forwarded to the Head of Business to review. If you could email your full name and contact number to social@rjtkgroup.com I will ensure that somebody contacts you today, regards

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