Willows Finance Ltd Reviews 

221
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, friendly, and consistently professional, ensuring that even complex financial situations are managed smoothly. Consumers note that the supportive team provides exceptionally clear communication, answering questions promptly and keeping people fully informed at every single step of the application. Some reviewers were happy with the exceptionally fast response times and how efficiently their loan applications were completed in a matter of days. Reviewers also highlighted the incredible convenience of handling everything remotely via digital communication channels, making the entire procedure completely stress-free for working professionals.

What people talk about most

Staff

Customers report extremely positive experiences with staff, highlighting helpfulness, professionalism, and... See more

Service

Reviewers mention positive feedback about service, highlighting efficient communication, speed, and helpful... See more

Customer service

Consumers find customer service to be positive and deeply supportive throughout the entire process. Reviewers... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how straightforward and... See more

Response time

Reviewers highlight positive aspects of response time, expressing great satisfaction with the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely amazing service from start to finish! Jeff and Simon were both incredibly helpful, responsive and did everything they could to support us throughout the whole process. I particularly... See more

Company replied

Rated 5 out of 5 stars

When we struggled everywhere else to get a new deal, Willows Finance could not have worked harder to find us a new product and help us get back on track. Jamie and the team were superb from start to f... See more

Company replied

Rated 5 out of 5 stars

Remortgaging made easy! So impressed thought I would be paying overly inflated interest rates because of a knock to my credit rating not long ago but no! It was secured for 5 years and very affordabl... See more

Company replied

Rated 5 out of 5 stars

These guys are amazing! Simon sourced my lender and carried out the initial checks, Jamie sorted out all the supporting documentation and Jeff did the legal stuff. I was extremely nervous about the... See more

Company replied


Company details

  1. Finance Broker
  2. Alternative Financial Service
  3. Mortgage Broker

Written by the company

Willows Finance, established in 2008, has been a trusted name in the financial services industry for over a decade. Specialising in secured loans, mortgages, and bridging finance, we cater to clients varying needs and circumstances. At Willows Finance, we understand that securing financing can be a daunting task, especially for those with complex situations. That's why we pride ourselves on our ability to assist thousands of individuals with intricate mortgage or secured loan applications. Whether our clients have credit issues, complex income structures, or properties with non-standard construction, we have the expertise to find solutions that meet their needs. Unlike automated processes, all our cases are meticulously reviewed by a team of highly experienced underwriters. This ensures that each client receives personalised attention and tailored solutions that are suited to their unique circumstances. Our commitment to manual review allows us to understand the nuances of every case and provide informed decisions that best serve our client's interests. At Willows Finance, we offer loans ranging from £10,000 to £1,000,000 and beyond, providing flexibility to meet a wide range of financial requirements. Whether it's for home improvements, debt consolidation, property purchases, or other purposes, we have the resources and expertise to facilitate financing solutions that align with our clients' goals. Furthermore, we welcome referrals from other mortgage brokers who may be facing challenges in placing their clients. Our collaborative approach enables us to leverage our expertise and resources to assist clients who may have otherwise struggled to secure financing through traditional channels. lients


Contact info

4.9

Excellent

TrustScore 5 out of 5

221 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(221)

64 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic

Having bought a property at auction with RUBBISH credit ratings we honestly weren’t sure how we’d manage to fund the refurb of it. We contacted willow and immediately had a quick and speedy response. We dealt with Marie throughout the whole process she put up with a lot and deserves a medal as our paperwork was a mess. She answered questions out of hours and went above and beyond we were approved extremely fast and received the funds promptly with a good rate. Honestly thank you so much we couldn’t have done it without you!

4 December 2024
Unprompted review
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Reply from Willows Finance Ltd

Hi Chloe always good to read feedback like this and we are most grateful for your time in doing so. Best wishes to you.

Rated 5 out of 5 stars

Amazing!

Amazing!! Very helpful throughout, couldn't thank jeff enough. Always updated us, everything was straight forward and made the process easy for us. Would definitely recommend.

5 December 2024
Unprompted review
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Reply from Willows Finance Ltd

Hi Mini thank you for taking time to leave us a kind review & for your patience during the process.

Rated 5 out of 5 stars

I want to express my gratitude to…

I want to express my gratitude to Willows Finance for their support and communication while securing a loan for my partner and me. They took the time to understand our needs and provided guidance every step of the way. The service was fantastic from beginning to end—thank you!

26 November 2024
Unprompted review
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Reply from Willows Finance Ltd

Thank you Rob for taking time you leave us a great review- very much appreciated by all the team at Willows Finance.

Rated 5 out of 5 stars

Brilliant

I would just like to say that your service was excellent couldn't have asked for anything better highly recommended

26 November 2024
Unprompted review
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Reply from Willows Finance Ltd

Thank you Michael for taking the time to leave us a great review- best wishes to you.

Rated 5 out of 5 stars

Service was amazing

Service was amazing, good comunication was well informed through out

22 November 2024
Unprompted review
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Reply from Willows Finance Ltd

Thank you so much for taking the time to leave us a great review-always very much appreciated,

Rated 5 out of 5 stars

Excellent Service

We did not think we would be in the position of needing a mortgage again but life happens and we needed to refinance. I stumbled across Willows Finance and it was the fantastic reviews that made me contact them, and the reviews were not wrong. We had great service from Marie who sourced the right mortgage for us. The communication was excellent, everything was made very easy and it was all so speedy. Before we knew it we were booking a builder for the essential works to our home. Could not recommend Willows Finance more.

20 November 2024
Unprompted review
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Reply from Willows Finance Ltd

Hi Naomi -We are always grateful when customers take the time the leave us a review. Really pleased to help you obtain the finance you were looking for. Kind regards

Rated 5 out of 5 stars

I dont know where to start!

I am 69 years of age, not quite ga ga yet, or living with the fairies. Having lost my gorgeous husband 2years ago and looking at my financial situation, and thinking yes my house could do with a little tlc. I delved into the cut throat world of ‘lenders and brokers’ sounds like a seedy east end thriller?
Well having had the unfortunate experience of being offered a loan for 26000, when I only needed 15000 maximum I would have passed away before I had enjoyed any home comforts! The others shouted down the phone at me until I said I was not deaf, but did they have a mild case of Tourette’s. Then I happened upon Willows Finance was taken under Marie’s wing, wow what a difference, she swung into action sourced a loan for me the same day. I am very green in some matters and awful with technology, but nothing was too much trouble, I think of her as the silent assassin she just puts her head down and goes for it. Thank you Marie from the bottom of my heart you are a total asset to your Company.
Then there was Jamie….. the man who never sleeps. He was there for me all the time and sourced and secured the loan from Spring Finance .He never stopped working, he was always there with an answer for me. What a super star! his incredible customer service skills shine. Even when he had received the same blank email from me about 4 times. He said don’t worry it’s ok.
I have worked as a regional manager in the cosmetic area for 35years( not in finance) thank goodness, but sincerely I have never dealt with two professional empathetic people as Jamie and Marie. Willow Finance is Amazing.

8 November 2024
Unprompted review
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Reply from Willows Finance Ltd

Hi Helen - Extremely grateful for such a lovely detailed review & we are extremely happy to have been able to assist you the finance you were looking for. We are always grateful to hear such positive feedback. Please accept our best wishes - Kind regards Willows Team (especially Marie) !!

Rated 5 out of 5 stars

Both Jamie Millan and Corinne acted in…

Both Jamie Millan and Corinne acted in a very professional way employing active listening and empathy and were very quick in problem solving so that my mortgage would be approved and completed promtly .I was very pleased with their communication skills and efficiency .I highly recommend Willows finance as they proved to me that they are the real deal in contrast to some time wasters like Norton finance .

1 November 2024
Unprompted review
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Reply from Willows Finance Ltd

Hi Angelos - Glad we could assist you & thank you for your help in assisting us with the process. Willows Finance Team

Rated 5 out of 5 stars

Brilliant from start to finish

Brilliant from start to finish ! Marie and Jamie were really helpful !!! Everything was Straight forward and when I didn’t understand how to get certain documents it was always explained. Communication was easy and messages were always replied to straight away and they’ve both kept me up to date every step of the way !! Thankyou both for all your help !

30 October 2024
Unprompted review
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Reply from Willows Finance Ltd

Hi Jeni - Delighted we could be of assistance to you & extremely grateful to you for taking the time to write a great review- much appreciated as always.

Rated 5 out of 5 stars

Jeff was really helpful

Jeff was really helpful. Made the entire process easy. Kept in touch daily with updates. Would highly recommend

23 October 2024
Unprompted review
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Reply from Willows Finance Ltd

Thank you very much indeed for the great feedback-always appreciated.

Rated 5 out of 5 stars

Marie and Jamie were super helpful…

Marie and Jamie were super helpful throughout the whole process. I cannot recommend highly enough. They arranged everything and kept me informed throughout. Thanks again guys

22 October 2024
Unprompted review
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Reply from Willows Finance Ltd

Hi Matt - thank you for leaving a great review and for your assistance in getting this across the line -Best wishes to you-Willows Team

Rated 5 out of 5 stars

Very professional service

Excellent service from both Marie and Jamie who were always available and prompt in answering emails.
They helped me through the process at all times.
I have no problem in recommending Willow Finance to anyone.Thank you everyone.

18 October 2024
Unprompted review
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Reply from Willows Finance Ltd

Thank you Elizabeth- We are always grateful when a customer takes the time to leave us a great review-as always very much appreciated.

Rated 5 out of 5 stars

Highly Recommended

Highly Recommended
Jeff was very professional and responded exceptionally quickly to any queries I raised
The process was effortless from start to finish.

10 October 2024
Unprompted review
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Reply from Willows Finance Ltd

Hi Kevin thank you for taking the time to leave us a great review- thanks for your help in assisting us achieve a good outcome.

Rated 5 out of 5 stars

excellent service

Brilliant service they made the process so easy.
Jeff was really helpful would use again 100%.

27 September 2024
Unprompted review
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Reply from Willows Finance Ltd

Thank you Sean for taking the time to leave us a great review.

Rated 5 out of 5 stars

Couldn’t not recommend these guys…

Couldn’t not recommend these guys enough! They were so helpful from the start to the end. My personal circumstances were really considered, Jeff was really helpful. The customer service was 10/10, prompt responses and a really pleasant experience overall. I spoke with a few members from the team at some point. They all were very accommodating and friendly. Thanks Jeff and the team at willows finance.

26 September 2024
Unprompted review
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Reply from Willows Finance Ltd

Many thanks indeed for taking the time to leave us a very kind review-always appreciated by all the Willows team.

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience, end to end just brilliant support. Dealt mainly Jeff and he is a superstar. Any questions answered straight away, process made really simple and he was all over every issue until it was resolved. Highly recommended and would not go anywhere else again. In this day and age the personal touch is really appreciated

20 September 2024
Unprompted review
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Reply from Willows Finance Ltd

Hi Steven - I will pass your very positive comments on & we greatly appreciate the time taken to leave us such a great review- many thanks!

Rated 5 out of 5 stars

Absolutely first class experience from…

Absolutely first class experience from start to finish… love the communication via what’s app, the speed they responded back.. won’t use another company again..

Thank you Corrine and Jeff

17 September 2024
Unprompted review
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Reply from Willows Finance Ltd

Hi Gurj so pleased you were happy with the process - as always the customer makes or breaks the efficiency of the process- thank you for your all your help.

Rated 5 out of 5 stars

How my life changed through willow finance

Honestly willow finance has been so good to me, since the day I take my decision and invested they profitable and highly recommend,I'm so happy for giving it a try

21 September 2023
Unprompted review
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Reply from Willows Finance Ltd

No idea who this as don’t offer any kind of investments - but thanks for the 5 star review!!

Rated 5 out of 5 stars

Simon and Jamie

Really helpful and informative. We were unsure of our options and they were always very quick to reply and helped us get the best product for us.

13 September 2024
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Hi Charlotte- thank you for taking time to give us some great feedback- always appreciated. Many thanks

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