Absolutely amazing service from start to finish! Jeff and Simon were both incredibly helpful, responsive and did everything they could to support us throughout the whole process. I particularly... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When we struggled everywhere else to get a new deal, Willows Finance could not have worked harder to find us a new product and help us get back on track. Jamie and the team were superb from start to f... See more
Company replied
Remortgaging made easy! So impressed thought I would be paying overly inflated interest rates because of a knock to my credit rating not long ago but no! It was secured for 5 years and very affordabl... See more
Company replied
These guys are amazing! Simon sourced my lender and carried out the initial checks, Jamie sorted out all the supporting documentation and Jeff did the legal stuff. I was extremely nervous about the... See more
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Company details
Written by the company
Willows Finance, established in 2008, has been a trusted name in the financial services industry for over a decade. Specialising in secured loans, mortgages, and bridging finance, we cater to clients varying needs and circumstances. At Willows Finance, we understand that securing financing can be a daunting task, especially for those with complex situations. That's why we pride ourselves on our ability to assist thousands of individuals with intricate mortgage or secured loan applications. Whether our clients have credit issues, complex income structures, or properties with non-standard construction, we have the expertise to find solutions that meet their needs. Unlike automated processes, all our cases are meticulously reviewed by a team of highly experienced underwriters. This ensures that each client receives personalised attention and tailored solutions that are suited to their unique circumstances. Our commitment to manual review allows us to understand the nuances of every case and provide informed decisions that best serve our client's interests. At Willows Finance, we offer loans ranging from £10,000 to £1,000,000 and beyond, providing flexibility to meet a wide range of financial requirements. Whether it's for home improvements, debt consolidation, property purchases, or other purposes, we have the resources and expertise to facilitate financing solutions that align with our clients' goals. Furthermore, we welcome referrals from other mortgage brokers who may be facing challenges in placing their clients. Our collaborative approach enables us to leverage our expertise and resources to assist clients who may have otherwise struggled to secure financing through traditional channels. lients
Contact info
1st Floor, Brocastle, Bridgend , CF35 5AS, Bridgend, United Kingdom
- 01656 766158
- Customerservice@willowsfinance.co.uk
- willowsfinance.co.uk
4.9
Excellent
221 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
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Super service
Super service! Couldn't fault anything from start to finish. Thanks to Corinne, Jeff and Jamie for helping
Paul
27 March 2025
Unprompted review
Reply from Willows Finance Ltd
Hi Paul Always appreciated when a customer takes the time to leave us a great review- much appreciated!
Jamie Marie and Jeff
Jamie, Marie and Jeff were extremely helpful from start to finish. I would highly recommend them to anyone needing help. Thank you all
18 March 2025
Unprompted review
Reply from Willows Finance Ltd
We greatly appreciate you taking the time to leave us a great review.
Reply from Willows Finance Ltd
Thank you Ryan -much appreciated
Brilliant ! Couldn't fault the service
Couldn't fault the service ! Super quick and mostly done over WhatsApp so it's really convenient! Thanks again and highly recommend. Natalie
18 March 2025
Unprompted review
Reply from Willows Finance Ltd
Thank you Natalie for taking the time to leave us a great review.
I cannot fault the service I have…
I cannot fault the service I have received. Helpful, friendly and just really good to deal with. I wished more companies were like this. Thanks to Jeff and the team … appreciated
12 March 2025
Unprompted review
Reply from Willows Finance Ltd
Thank you for taking the time to leave us a great review Andy.
If you are looking for a company that…
If you are looking for a company that really does put their customers first then look no further. Their service is second to none. A personal thank you to Jamie who helped me no end.
21 February 2025
Unprompted review
Reply from Willows Finance Ltd
Really appreciate that kind of feedback Nicola always good to hear!!
Reply from Willows Finance Ltd
Thank you Laura for the kind review
Faultless service
Great communication and very straightforward process. Everyone I dealt with was knowledgeable and helpful and replied really quickly to any queries I had. Would 100 percent recommend.
21 February 2025
Unprompted review
Reply from Willows Finance Ltd
Hi Sarah thank you for taking the time to leave us a wonderful review it is very much appreciated.
10 out of 10 service
Willow finance were great start to finish, they always answered promptly and it was so helpful that they were able to communicate via WhatsApp as I couldn't always be available for phone calls. Jeff was patient, answered all my questions and endeavoured to make the process as seamless as possible. I would definitely recommend Willow and would use their services again if I ever needed it!
19 February 2025
Unprompted review
Reply from Willows Finance Ltd
Hi Amy - thank you so much for taking the time to leave us a great review so please we could help & your prompt assistance was much appreciated.
Helpful and informative staff …
Willows finance have been extremely helpful and efficient in finding me a loan, I feel I've had just the right amount of contact not too pushy or overbearing, however they did chase me when I was slow with paperwork etc which was not a bad thing and ended in me receiving a loan in a timely manner.
13 February 2025
Unprompted review
Reply from Willows Finance Ltd
Hi Julie Thank you for taking the time to leave the team at Willows a kind review- your feedback is much appreciated.
Helpful and Efficient
I would highly recommend Willows Finance. They helped us organise finance recently and were efficient, transparent and proactive throughout the process. They understood our needs, identified and explained the solution clearly, and helped us to seemlessly complete the application. Thank you Willows!
3 February 2025
Unprompted review
Reply from Willows Finance Ltd
We very much appreciate the great feedback- Best wishes
Very easy to deal with
Very easy to deal with. All sorted in less than 1 week
22 January 2025
Unprompted review
Reply from Willows Finance Ltd
Glad we could help Jamie & thank you five review.
The advisors were open and honest about…
The advisors were open and honest about what I could be eligible for, didn't make any false promises and initial quote to payment being received took 2-3 days. Communication was excellent with all queries being responded to very quickly within hours. I cannot recommend this company highly enough (after trying with other brokers who promised a lot but then a lot of to and fro with no end in sight). I will definitely be recommending this company to my family, friends and social networks. Thanks guys.
17 January 2025
Unprompted review
Reply from Willows Finance Ltd
Hi Faisal we greatly appreciate that kind of feedback and I will pass these comments on to all the team - once again many thanks.
Absolutely amazing from start to finish…
Absolutely amazing from start to finish . Did everything that they could to sort my mortgage . Special thanks to Jamie and Jeff for their patience and determination throughout . Would highly recommend
3 January 2025
Unprompted review
Reply from Willows Finance Ltd
Thank you Joanne for taking the time to leave us a great review- very much appreciated by all at Willows Finance
5 star service
Great service, from initial message to completion. Jeff & Corrine were extremely helpful. I was kept updated of progress & next steps throughout. Would highly recommend.
24 December 2024
Unprompted review
Reply from Willows Finance Ltd
Thank you so much for your kind words- always appreciate great feedback.
Excellent service, highly recommend
The staff, particularly Jeff and Jamie were efficient, friendly and professional from start to finish. They went above and beyond to progress my loan as quickly and smoothly as possible making the application and process stress free. I cannot recommend them highly enough.
24 September 2024
Reply from Willows Finance Ltd
Hi Lea thank you for taking a few minutes to leave Willows a very kind review & glad we could assist you with your loan request. Best wishes
Dealing with Jeff & Co to assist and…
Dealing with Jeff & Co to assist and eventually secure a deal was a breeze. The communication throughout was solid and regular updates made the process stress free. Would highly recommend their expertise.
18 December 2024
Unprompted review
Reply from Willows Finance Ltd
Hi Grant we greatly appreciate your patience and time leaving us a great review- always appreciated!
loan application
great people to help you go through a loan, i’m not a confident people on the phone and that didn’t worry the team they were happy enough to contact via what’s app which is amazing for someone who doesn’t have the best of confidence! would 100% recommend them and very fast with response
22 November 2024
Unprompted review
Reply from Willows Finance Ltd
Thank you very much for taking the time to leave us a positive review-much appreciated!
Great service.
Can not fault the way everything has been dealt with. Great service and very efficient. Would highly recommend. Thank you.
9 December 2024
Unprompted review
Reply from Willows Finance Ltd
Thank you Claire for all your help & taking the time out to leave us a lovely review
Just want say a big thank you to Jeff
Just want say a big thank you to Jeff, I thought I worked long hours, but he definitely put a shift in on this matter. If he can’t get what you require then you aren’t going to get it anywhere. And what a nice helpful guy. I can’t rate him highly enough. Thanks again
Craig
9 December 2024
Unprompted review
Reply from Willows Finance Ltd
Thanks Craig for a great review and your enormous tenacity in getting this done!! Best wishes to you
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