I love the products and styles but I have ordered twice now and twice I have had to pay extra postage on top of the postage fee, this would of easily been a 5* review if this was sorted out
Company replied
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Review summary
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Wow. Been using this brand for 3-4 years and it’s only gone downhill from when I first found it at 5000 followers. Releases tracksuits that he doesn’t even have access to yet and doesn’t send unti... See more
Company replied
Spent £400 with this company in November 2025, and the items were never delivered. Took about 2 weeks to dispatch the items in the first place after many emails. I emailed them in regard to the parc... See more
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Returned a pair of trousers for a refund, as didn’t like the fit. Received an automated email 3 weeks ago that they received the item but still no refund despite sending multiple emails. Completely no... See more
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Company details
Written by the company
British fashion label.
Contact info
United Kingdom
- williamgiles.co.uk
2.6
Poor
174 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 69% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
2 items from my order didn’t arrive and…
2 items from my order didn’t arrive and after emailing a week ago I still haven’t had a reply
10 August 2022
Absolute game changer!
Ordered a hoodie last week, and it arrived promptly and with great communication throughout. Item is SUCH a good fit and great quality -- I've had a couple pairs of the Malibu shorts too, and the quality is exceptional. People always stop and ask me where they're from. Game changers!
4 August 2022
Very good service and quality products
3 August 2022
My first purchase of a T-shirt n shorts…
My first purchase of a T-shirt n shorts came perfectly fine,
My 2nd order however was mad, I put literal one of everything in my basket, some items even 2- I went to pay and it only took £40, I’m not sure what for- so I had to put it all in the bag again and pay for it again!!-which was long finding out if I should’ve or not because the dodgy purchase just before,also I’ve not been able to use any of the delivery/first time purchase codes?? In addition to the codes after I’d placed all 3 of my orders I got a email to say T-shirts can be sold for £30..???- Good Quality tho✌️👌
2 August 2022
I ordered 3 t shirts seven days ago
I ordered 3 t shirts seven days ago. Didn't get an update on the shipping time and tried to contact them for an update. Never got one and still haven't gotten one.
2 August 2022
Top tier quality clothing & service
Top tier quality clothing & service. Ordered yesterday and arrived today. Always happy to support this brand.
29 July 2022
Unprompted review
Damaged, not refunded, then blocked
Cargos turned up damaged as button wasn’t attached.
When I spoke with them on Instagram they apologise and said they would refund.
I have returned the items but now they’ve blocked me on Instagram.
So I’m £50 out of pocket without the item.
Which is a shame because I liked the i teams and would have spent much more than £50
28 July 2022
Unprompted review
Great product and quick delivery
Great product, fits very well and comfortable and quick delivery
5 July 2022
Great product great service
23 May 2022
Worth every penny
Product quality is unreal, the team even replied to me quickly and got my order out as early as possible.
Worth every penny, will use again without a doubt
16 May 2022
Sent a return for an order purchased in…
Sent a return for an order purchased 2 months ago, since it arrived back at their office they didn’t send a refund or an exchange and wasn’t responding to emails, low tier shady overpriced business
2 May 2022
Unprompted review
Great brand, top service, top quality!
Great quality materials used and also very good customer service, the size I ordered was a tad too big so I asked for an exchange and they were able to deal with it very quickly and within a week I had my new size! 10/10
26 April 2022
Unprompted review
Quality clothes and that
Quality clothes and that, just needed more information on the shipping process as I ordered and then didn’t here, other than that, Quality
24 April 2022
Great quality and very fast delivery
Great quality and very fast delivery. Fitting is perfect!
9 April 2022
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