William Giles Reviews 

Great quality products at a very reasonable price. I absolutely love the black hoodie!

Ordered trousers over 20 days ago and still nothing. Emailed store and no response at all. Very frustrated and disappointed with the whole experience.

Not heard anything after ordering so sent them a message on Instagram and was told they had issues and all orders would be shipped out the back end of last week. Still no updates on my orders and when I’ve sent them a message on Instagram they are now not replying. Worst customer service I’ve dealt with.

I made an order on 4th June, it was stated that it would take 10-15 working days for delivery, it has now been 20 working days and my order has still not been shipped. To make matters worse, I have sent numerous messages on Instagram, which all have been read and ignored, I sent and email with the same result.

It is a shame to be writing this as the quality of their products are top tier but this is now the third time I’be had shipping issues and lack of updating their customers on the situation at hand. I understand that there is supplier and shipping issues but as a customer I’d appreciate some transparency.

Ordered from them before no problem. Am currently waiting for an order placed 20 days ago have sent numerous emails and messages on Instagram with no reply to any.

Very very poor service! Do not buy from them! Item did not fit so returned within the 14 day window and no refund. Countless messages ignored over email and also social media. Fortunately I paid via PayPal so got my money back but has taken over a month. I feel sorry for anyone who didnt pay via credit/PayPal and does not have buyer protection as it would be near impossible to get your money back. It's a shame because I thought I'd support one of the smaller independent brands. Avoid at all costs!

Absolutely shocking experience. Ordered a T-shirt for a holiday and still 3 and half weeks and waiting for it to arrive. Not only have they taken my money and posted nothing they have read and ignored my messages on their instagram and also ignore Emmy emails. I have had to report them to pay pal which I’m so lucky to have used so I can actually receive my £40 back. Really liked this brand and would have definitely been a returning customer but frankly I’d warn everyone to steer clear until they actually treat their customers with any respect.

Unreal customer service. Prompt shipping and products are bang on. Recommend to anyone. Drop them a message on Instagram and any issues resolved promptly, cannot recommend enough.

Ordered from William Giles several times. All items were delivered within the timescales. On all occasions, the product quality and service has been excellent.

All clothes came on time and are of a great quality

Ordered from WG multiple times, very fast delivery with high quality clothing. Great communication through social media and emails. Would highly recommend

Best t shirt around shame they have sold out literally go to white t shirt

Fast delivery, easy to purchase

Returned an item clothing despite contacting them on the order email, website contact form and Instagram. Did initially get a response on social media but since not received a refund or anything or indicate it’s being looked at. Terrible customer service, would not use again.

I ordered a pair of pants 14th november and havent heard a thing. I wrote to Them many times and havnt Got any answer.

Ordered white denim jeans 4 WEEKS ago, I was asking about my order 2 times on IG. Got a reply that my order was shipped but haven’t received ANY TRACKING number. 26 days passed, still any information about the package.

They have only replied after my review on trustpilot. I got refunded so changing from 1 star to 3

Everything I’ve ever bought from William Giles has been perfect and this Hoodie and T shirt is no less than perfect