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Wilkie's Eyecare and Jewellers Reviews 

760
•
TrustScore 5 out of 5

4.9

Optician
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Review summary

Created with AI, based on recent reviews

Looking at 236 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally kind, professional, and extremely thorough during all eye examinations and procedures. People deeply appreciate the welcoming store atmosphere, the comfortable environment, and the clear, detailed explanations provided by practitioners during appointments. A few other people also felt that the specialized care, attentiveness, and exceptional support given to glasses fittings and jewelry repairs consistently exceeded expectations. Consumers consistently note that they never feel rushed, are listened to carefully, and always receive warm, personalized support from everyone in the shop. Many long-term visitors express complete loyalty, emphasizing that the reliable care keeps them returning year after year.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing them as consistently welcoming, courteous, and... See more

Service

Customers had positive experiences with service, noting that staff are consistently courteous, welcoming, and... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a great and relaxing overall... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting a welcoming atmosphere... See more

Quality

Clients share positive opinions on quality, consistently highlighting the immaculate results of their repairs... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Genuinely kind and helpful staff. The optometrists will take extra time to explain things and address any concerns or questions that you may have. Really knowledgeable and helpful when it came to pick... See more

Rated 5 out of 5 stars

Ease of getting appointment. Lovely shop, helpful welcoming staff. Eye test - New practitioner Laura Steele. Very nice, pleasant young woman. went through eye test procedure, explained each st... See more

Rated 5 out of 5 stars

Had my wedding ring resized as a previous jeweller cut and removed some gold when it was slightly out of shape when I fell off my MTB. Sharon at the jewellers side of the shop gave first class cust... See more

Rated 5 out of 5 stars

I highly recommend Wilkie's Eye care for exceptional service from first walking in to be warmly greeted by a friendly, caring and highly knowledgeable front of house team, who genuinely know how their... See more

Company details

  1. Optician
  2. Contact Lenses Supplier
  3. Jewelry Store

Written by the company

Established family run optometrists and jewellers delivering first-class eye care and customer service tailored to our clients needs. Over 60 years experience we are a leading independent vision care specialist, dedicated to delivering the highest standards of eye care and eyewear to all our patients, using advanced technology, in a friendly and a professional environment Family focused- from our staff to our customers we want everyone who comes into our practices to feel welcomed and looked after.

Contact info

4.9

Excellent

TrustScore 5 out of 5

760 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.9

All reviews

(760)

207 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Had a wee emergency with my eyes this…

Had a wee emergency with my eyes this week and could not have been happier with the prompt, professional, and friendly approach of all the staff involved with helping me, especially at such a busy time of year! Thank you all!

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Best Eyecare by far

All the staff are very friendly and helpful as well as completely professional. I have total confidence that my Eyecare is the best I can possibly get when I visit this company. I have been a client for almost 20 years, I wouldn’t go anywhere else and I recommend them 100%!

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Eye/Hearing tests

The optician and hearing consultant. Phyllis is an asset to the business and was as efficient as ever.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Ease of getting appointment.

Ease of getting appointment.
Lovely shop, helpful welcoming staff.
Eye test - New practitioner Laura Steele.
Very nice, pleasant young woman. went through
eye test procedure, explained each stage, answered
my questions. Very good practitioner.0

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Eye problems relieved

The optician explained:
1) what each test entailed
2) why it was necessary, and
3) what information she would obtain about my eye problems.
She was very reassuring about the results, and was happy to discuss all my questions and even address future concerns.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Seen at very short notice. Professionally handled by both front staff and optician. Explained the issue in good detail.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Made to feel extremely welcome

Made to feel extremely welcome. Having always used Specsavers in the past I was truly impressed with the experience today. Very professional and down to earth optometrist who thoroughly explained everything.
Thank you Willis I really appreciate your expertise and customer service.

19 November 2025
Unprompted review

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