Wilkie's Eyecare and Jewellers Reviews 

760
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 237 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being genuinely kind, helpful, and highly knowledgeable. Many people highlight the exceptional service and professionalism, noting the caring and attentive approach from the moment they walk in. Reviewers appreciate the thorough examinations and detailed explanations provided by the optometrists, ensuring a clear understanding of their situation. The user experience is frequently described as comfortable and reassuring, with staff making customers feel at ease and listened to. This personalized approach, combined with efficient service and quick responses, contributes to a highly satisfying overall experience. Many long-term clients express strong loyalty, emphasizing the trust they have in the company's consistent quality and care over the years.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as friendly, professional, and... See more

Service

Clients share positive opinions on service, consistently reporting great experiences and high professionalism... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

User experience

Reviewers consistently express satisfaction with the user experience, highlighting the friendly and... See more

Quality

Users describe positive interactions with quality, often noting that items returned looking brand new after... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Genuinely kind and helpful staff. The optometrists will take extra time to explain things and address any concerns or questions that you may have. Really knowledgeable and helpful when it came to pick... See more

Rated 5 out of 5 stars

Ease of getting appointment. Lovely shop, helpful welcoming staff. Eye test - New practitioner Laura Steele. Very nice, pleasant young woman. went through eye test procedure, explained each st... See more

Rated 5 out of 5 stars

Had my wedding ring resized as a previous jeweller cut and removed some gold when it was slightly out of shape when I fell off my MTB. Sharon at the jewellers side of the shop gave first class cust... See more

Rated 5 out of 5 stars

I highly recommend Wilkie's Eye care for exceptional service from first walking in to be warmly greeted by a friendly, caring and highly knowledgeable front of house team, who genuinely know how their... See more


Company details

  1. Optician
  2. Contact Lenses Supplier
  3. Jewelry Store

Written by the company

Established family run optometrists and jewellers delivering first-class eye care and customer service tailored to our clients needs. Over 60 years experience we are a leading independent vision care specialist, dedicated to delivering the highest standards of eye care and eyewear to all our patients, using advanced technology, in a friendly and a professional environment Family focused- from our staff to our customers we want everyone who comes into our practices to feel welcomed and looked after.


Contact info

4.9

Excellent

TrustScore 5 out of 5

760 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(760)

207 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Caring Service

Was seen quickly after leaving work with an emergency concern about my eyesight, we seen quickly and taken care of in a nice environment, all staff helpful polite and booked me a follow up appointment for next week, thank you.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful Wilkies 😆

All staff were very professional and really friendly. The eye test was thorough and everything was explained to me. I wasn’t rushed into choosing frames.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Experience was really great

Experience was really great. Optician really friendly made son feel at ease during appointment. Great sense of humour to help make experience more relaxed in a calm atmosphere
Reception staff really attentive also

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Thank you for opportunity to review…

Thank you for the opportunity to review your service and practice experience. The service I received was welcoming cordial start to finish The practitioner in particular was understanding accommodating and overall highly professional in conducting examination and tests throughout

11 March 2026
Unprompted review
Rated 5 out of 5 stars

As always

As always, Valerie and Victoria are very knowledgeable and give 100% to their clients. I wouldn’t go anywhere else for eye care

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Always a great experience at Wilkies

Always a great experience at Wilkies. Took my daughter for her first eye test. It was at her pace, everything explained and staff were great. I’m a regular but always treated so well, all staff are so friendly, knowledgeable and I’d highly recommend the great service and very thorough eye tests and treatments.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service,Mr Lafferty is fantastic he explains everything so that you understand what he is doing,I cannot reconmend him enough.The staff in the shop are always very helpfull and kind.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

As soon as you walk in staff offer you…

As soon as you walk in staff offer you a friendly welcome. Desk staff are very efficient. Nicola, my optician is efficient and her friendly approach alleviates the stress of a visit to the opticians.

11 February 2026
Unprompted review

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