Wildanet Reviews 1,026

I recently spoke with Letitia regarding my account, and I couldn't be more impressed. She was incredibly knowledgeable and handled my inquiry with total professionalism. It’s rare to find such efficient service.
"Five stars for Letitia! She was not only helpful but also very patient and easy to talk to. Her expertise helped resolve my issues quickly, and she went above and beyond to ensure I was satisfied. Great job,"Letitia is a credit to the Wildanet team!"

Had a lady at the door pushing Wildanet services that were due to be installed in the next few months, she was lovely and confirmed that they are installing the Fibre system soon. Over a year has passed still no installation at all. Very poor experience as promises made haven’t materialised and reading recently that the contracts the company took from the government to install my location they will now not be completing as in a rural lane with a few property’s, looks like the company has cherry picked the best from the contract and left others high and dry. Would not recommend this company to anyone as can’t keep promises and expectation, stay away from these unorganised lot if you want results.

Big shout out to all the team, especially Tom Gould and Jamie for doing an excellent job.
Thank you

Kai and Finn done a brilliant job today very pleasant and polite and explained everything I needed to know made sure I was happy and everything was working before leaving.
Thanks again

Excellent service. The new fibre cable was installed with minimum disruption. The new connection was performed within 24hrs by Kai & Finn, within our property, they installed everything according to our wishes. All the technicians were polite, helpful and accommodating. Thank you Wildanet.

The 2 young men who came to my home this morning to fix a problem, were absolutely excellent. They told me what they were going to do and made a great job of it. They were very pleasant and completed the job in no time. Thank you very much.

Jamie connected me today, lovely friendly lad. Very polite. Worked very cleanly. Wildernet worked very hard to get me connected in a rural area and I'm very happy with the service. Thank you to Jade in customer service, the installation team and Jamie for final connected.

Kai came this morning to set up my broadband. He had to wait for me to come back to the house as it was earlier than I was expecting. He was really pleasant, courteous and helpful. He cleaned up after himself and did a really neat job. I had to contact customer services and they were also helpful. I can't fault the company so far.

Our installer Jamie recently installed new connection. He was very professional and helpful. Explaining in clear language exactly what was going to happen. His friendly manner was exceptional and is without doubt a great asset to the Wildanet cadre. The whole experience was truly pleasing. Thankyou

Chloe installed the system very neatly and was really helpful all the way through. Very informative and knowledgeable. A very pleasant experience.

Chloe installed the final part of my Wildanet order . There were other people involved such as Ian Curran at Customer Services. I have to say everyone has been Brilliant and I’m impressed with the whole set up. Ian Curran has been exceptional and nothing was an issue and he always contacted me back immediately . Chloe the Wildanet engineer installed my line from outside to inside and made sure I was happy and kept me informed . She was excellent as well .

Chloe was fantastic today fitting our new WiFi. Polite, efficient and clearly went through our new setup, including who to contact if there were any problems. Was conscious not to disturb my husband while working and kept the door closed to prevent my baby from being scared. Great customer service.

Wildanet made the install simple & straightforward.

The team we spoke with were friendly & patient.

The installers Jacob & Joshua were polite, helpful & very professional. The helped explain everything after, so it was easy peasy!

Chloe arrived and installed my system.It was a pleasure to have an installer who knew how to change all my equipment over to my new broadband supplier which she did although I don't think lots of people would bother to do it.Nothing was too much trouble for her and the new system is working fine.

The guys were great, tidy professional work and very helpful with setup.

SUPERB! Aaron and Ollie were outstanding and both were professional, friendly and knowledgeable. If these two are as good as the new Wildanet broadband service installed then I will be a very happy chappy.....

Chloe was lovely, chatty and helpfull through the whole installation.

Extremely disappointing customer service. It's more than 2 weeks and several email back and forths, and still no resolution. A simple site visit would likely have this resolved in less than an hour.

I loved Wildanet when they first got going. They were efficient, effective, friendly and helpful. I recommended them to others, but in the last few years sadly their customer service and my internet quality has been terrible.

I so wanted this local company to succeed. But right now, I just can't recommend them.

UPDATE - as expected, an engineer was able to fix the problem very quickly. After lodging a complaint and this review, Wildanet got into action. Curiously, the engineer told me that high speed cable was ready to go in my area because he could see it - something the administrators don't seem to be aware of. Come on Wildanet. Please don't become another BT.

Friendly and helpful engineers. On time and efficient. I forgot to say it was Matt G and Del.

Wildanet installer ( Chloe) arrived within the allocated time slot.
Very professional and courteous
Job was completed and all was explained very clearly.