I agree with this group on how SKETCHY DJI IS!!! DO NOT BUY FROM DJI! They LIE, they DO NOT FOLLOW THEIR OWN WARRANTY PROCESS, MORE LIES!!!! Save yourselves a lot of problems, DO NOT BUY FROM DJI,... See more
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Paid £1000 for drone. REFUSED COVER because drone was outwith 48 hour activation period. Tried to return drone. REFUSED REFUND because drone was outwith 14 day return policy. CONMEN! AVOID! YOU HAVE B... See more
Very bad customer service, its pointless to speak to them, either online or via email. Firstly I have recieved a faulty controller with my brand new drone, trying to resolve it and proving my point wa... See more
FPV Goggles V2 recieved some sun damage, totally my fault, and they still replaced the goggles for free, paid shipping for me and everything, despite the damage not being covered by warranty. Support... See more
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1.7
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25 reviews
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Unforgivable, unforgettable
Placed an order for the DJI F450 Kit + NazaM v2 Flight controller. Payed via PayPal and payment was confirmed in 24hrs. The DJI website states your order will be shipped (DHL) 3 - 5 days after payment is confirmed.
7 days later my order had still not been shipped.
DJI ignored ALL emails sent to them, their twitter gave excuses and told me to email them.
Phoned their Hong Kong office at 2am to be told they could not help me.
Eventually placed a PayPal Dispute and was refunded.
Please avoid buying directly from DJI find a local licensed reseller and buy through them or simply do not buy DJI.
They need to be required to setup a EU/UK support office if they want to sell here!
18 June 2015
Unprompted review
Sketchy rc gear, zero customer service
I am one of the many owners of a DJI phantom. Like so many others I have experienced several uncontrollable "fly aways". If you don't know what that means just google "dji fly away" and you will see many first person accounts and videos.
For me, I now own an expensive piece of unusable plastic.
When you try to contact dji about product defects you are consequently met by their wall of silence.
There are many other good comapnies that make mutirotor gear - use those instead.
30 November 2013
Unprompted review
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