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Wig Outlet Reviews 9,128

•
TrustScore 4.5 out of 5

4.7

Beauty & Well-being
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Review summary

Created with AI, based on recent reviews

Evaluating 818 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product selection, highlighting the variety of styles and colors available, as well as the excellent quality of the items. Many appreciate the competitive pricing, often finding great deals on high-end products, and the efficient delivery service. The return policy is frequently mentioned as hassle-free, with easy processes and quick refunds, making the overall shopping experience very positive. However, some customers occasionally experienced issues with product quality, noting instances of wigs appearing defective or previously worn. A few reviewers also reported problems with delivery, such as missed attempts or lost packages. There were also isolated concerns regarding the return policy, with some customers facing difficulties or unexpected charges when trying to return items, particularly those purchased as closeouts.

What people talk about most

Product

Consumers generally express satisfaction with the product, often praising the variety of brands and styles,... See more

Delivery service

Reviewers express satisfaction with the delivery service, frequently highlighting its speed and efficiency.... See more

Quality

People report positive experiences with quality. Many customers praise the excellent material and natural... See more

Price

Reviewers highlight positive aspects of price, with many customers praising the great and reasonable prices,... See more

Return policy

Customers consistently note positive experiences with the return policy. Many reviewers find the process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've purchased several wigs from Wig Outlet and they always offer great prices and the orders arrive quickly. When I needed to return one because the cut and color just didn't work for me, the return... See more

Rated 5 out of 5 stars

Customer service was helpful and prompt when I had an issue with website function. Deliveries are prompt. With so many style and color options, and great pricing it's not hard to find something you l... See more

Rated 5 out of 5 stars

Made a recent purchase with WigOutlet and missed the coupon offer emailed one-two days after purchase. I emailed client care requesting a credit for the coupon amount and Aryana Petite offered to d... See more

Rated 5 out of 5 stars

Great sellection of different styles & prices. I was allowed to order & try wigs to determine the ones that were perfect for me. No hassles with easy returns & quick refunds. I was able to find sever... See more

Company details

  1. Beauty & Well-being

Written by the company

SAVE Up To 70% on Name Brand Wigs and Hairpieces. New Inventory Added Daily! FREE Shipping over $99

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

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Rated 4 out of 5 stars

Great Wig Retailer

Variety of brands and styles to choose from; excellent prices and frequent sales. The return policy is honest and easy.
Sometimes I feel I receive a wig that should have been sent back to company as defective or it might have been worn and returned. But I’ve had no problems with my returns.

17 April 2026
Rated 5 out of 5 stars

I ordered three wigs and they arrived…

I ordered three wigs and they arrived quickly. Two had very dark roots which at my age I do not wear so I returned them the next day. The refund was returned to my credit card within a few days.
That makes me want to order another wig from you1

15 April 2026
Rated 2 out of 5 stars

hair is way too thick does not look…

hair is way too thick does not look natural. Went to a hair stylist who said it was not natural looking , and she owns hundreds of wigs. She was pulling out hair and she said it would cost me way too much to have it styled. the hair was not wearable the way it was sent. I looked like cousin IT!

14 April 2026
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Reply from Wig Outlet

Hi there, we’re really sorry to hear about your experience. That’s definitely not the look or quality we aim to deliver. It sounds like the density and overall appearance didn’t meet expectations, and we understand how frustrating that must have been.

We’d truly appreciate the chance to make this right. Please reach out to us directly so we can go over options like a replacement, customization, or personalized guidance to achieve a more natural look. We also offer a virtual consultation where we can walk through styling, thinning, and customization techniques with you step by step.

Your feedback means a lot to us, and we’re here to help find a solution that works for you.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Will Buy from again. Quick shipping. Just waiting for a sale. The Kyla quality etc. was great it just did not work for me. This was the 1st wig I ever purchased.

6 April 2026

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