Very helpful team who are readily contactable and willing to help. I have an ongoing issue with a very specific device connectivity problem and everyone I’ve spoken to has gone above and beyond to hel... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
WF packages are competitively priced, compared to other providers & the service generally works well. There are occasions when the bandwidth drops, which can interfere with access e.g. streaming... See more
Company replied
They were brilliant getting us reconnected after we attempted to go to a competitor, for a slightly cheaper deal, which was the worst thing we done. Was without internet and landline for 4 days.... See more
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Simply the best experience ever 2 super friendly engineers, you would not know they had been here as they were incredibly tidy and curious They even swept the pavement of dust after they fin... See more
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Company details
Written by the company
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Broadband that works...GUARANTEED!
Written by the company
- Pay what you see, leave at any time
- Island call centres, Island staff and Island engineers...it’s because we care.
Contact info
Communications House, 56 Love Ln, PO31 7EU, Cowes, United Kingdom
- 01983 242424
- enquiries@wightfibre.com
- wightfibre.com
4.6
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from WightFibre
Hello Mr Measor,
Thank you for the fantastic 5‑star review! ⭐️
We’re delighted to hear you received great service from start to finish. Your recommendation means a lot to us, and we’re really glad we could provide an experience worthy of it.
If you ever need anything in the future, we’re always here to help! 💙
Helpful when it’s easy
I first contacted Wightfibre around 8 weeks ago, very helpful at first when you call up and a sale might be forthcoming. Then things changed.
My property on the Isle of Wight isn’t connected to fibre broadband, but they said if I provide them with details of the Managing Agent they use a special team that would liaise with them to gain approval to connect the property. Hence my review title “Helpful when it’s easy” because I’ve now phoned them on 5 occasions, each time receiving a variation of poor attitudes and people that don’t want to help. Over 8 weeks a courtesy call would be nice perhaps with any progress you’ve made or just a no update call - in only trying to buy one of your services! My most recent call was yesterday, I spoke to a lady who was totally unhelpful, stating a colleague was looking after my case, but he’s on his lunch break so I’ll get him to call you.
Nobody returned my call again, same as last time.
Today I have set up a new broadband connection with another company as Wightfibre were unhelpful. If anyone there disagrees, I suggest a Manager listens to my call yesterday and see if they got the same feeling as me.
Wightfibre now end up on my list of never agains which is poor because I was only trying to support a local business.
12 February 2026
Unprompted review
Reply from WightFibre
Hi Paul,
Thank you for your feedback, and we’re sorry to hear about your experience.
We did complete a survey for the property, however we were awaiting authorisation from the managing agent before we could proceed, as we’re unable to install without this approval. We fully acknowledge that this should have been communicated and followed up more clearly from our side, and we apologise that it wasn’t chased more proactively.
We’re also sorry to hear about the lack of follow-up and the service you received during your calls. This feedback has been taken on board, and we’re reviewing our internal communication to ensure improvements are made.
Friendly
Friendly, efficient, well explained procedures. An actual human at the end of the phone. Called back with follow up courtesy calls.
13 November 2025
Reply from WightFibre
Hello Heather,
Thank you so much for the fantastic 5‑star review! ✨
We're really pleased to hear that you found our service friendly, efficient, and clearly explained.
It’s great to know that having a real person on the other end of the phone made a difference, and that our follow‑up courtesy calls were appreciated.
If you ever need anything else, we’re always here to help.
Thanks again for taking the time to share your experience! 💙
We are getting random call’s which I…
We are getting random call’s which I understood were being blocked.
12 November 2025
Reply from WightFibre
Hello David,
Thank you for taking the time to leave a review.
We’re sorry to hear you’ve been receiving random calls, we understand how frustrating that can be.
While we can’t block every scam or nuisance call automatically, we can block specific numbers once they’re reported to us. If you’re able to share the numbers you’re receiving these calls from, our team will be happy to add them to your blocked list.
We can also enable Call Screening on your line, which helps stop unwanted callers from getting through.
Please get in touch with our Customer Service team and we’ll make sure you’re fully supported.
We’re here to help and want to improve your experience. 💙
The best.Customer service is second to none
Customer service is second to none. Value for money, unbeatable. They never let us down.
12 November 2025
Reply from WightFibre
Hello Marc,
Thank you so much for your wonderful 5‑star review! ✨
We’re delighted to hear that you find our customer service second to none and our value for money unbeatable.
It means a lot to know we’ve consistently been able to support you and never let you down.
We truly appreciate your trust in us, and we’re always here whenever you need us! 💙
Great service.
11 November 2025
Reply from WightFibre
Hello,
Thank you so much for the 5‑star rating! ⭐
We’re really glad to hear you had a great experience with us.
If you ever need anything or have any questions, we’re always here to help! 💙
The installation went very well the to…
The installation went very well the to guys were very polite & helpful, they made sure our phones ,& televisions were all working before they left,our internet speed is a lot faster highly recommended,
8 February 2026
Unprompted review
Reply from WightFibre
Hello Pauline,
Thank you so much for the fantastic 5‑star review! 🌟
We’re delighted to hear that your installation went smoothly and that our engineers were polite, helpful, and made sure everything was working perfectly before they left.
It’s great to know you’re already enjoying the faster internet speeds!
We really appreciate your recommendation, it means a lot.
If you ever need anything in the future, we’re always here to help. 💙
Good efficient work in awful wet…
Good efficient work in awful wet conditions
8 February 2026
Unprompted review
Reply from WightFibre
Hello Nigel,
Thank you for the 5‑star review! ✨
We're really glad to hear you were happy with the work, especially given the awful wet conditions.
We’ll be sure to pass your kind words on to the team, they’ll really appreciate it.
Thanks for choosing us! 💙
Reply from WightFibre
Hello Geoff,
Thank you for the 5‑star review! ✨
We're delighted to hear you received superb service.
We really appreciate your support! 💙
Reply from WightFibre
Hello Lisa,
Thank you so much for your 5‑star review! ✨
We’re really glad to hear you found our team professional, informative, and helpful.
Your feedback means a lot to us, thank you for choosing us! 💙
very quick install and really good…
very quick install and really good customer service, thank you very much
9 November 2025
Reply from WightFibre
Hello Bill,
Thank you so much for the 5‑star review! ✨
We’re really glad to hear that your installation was completed quickly and that you had a great experience with our customer service team. Your support means a lot to us.
Thanks again! 💙
Easy to get started and book an…
Easy to get started and book an appointment online have been kept informed at every stage. Installation was seamless and efficient. Now to enjoy my super fast broadband at a much more reasonable cost. So far so good 👍😊
4 February 2026
Unprompted review
Reply from WightFibre
Hello Joanne,
Thank you so much for the fantastic 5‑star review! 🌟
We’re thrilled to hear how easy it was to get started and that you felt well‑informed throughout the process.
It’s great to know your installation went smoothly and you’re now enjoying super‑fast broadband at a better price, exactly what we aim for!
If you ever need anything, we’re always here to help.
Enjoy your new speeds! 🚀💙
Exemplary service
From the initial enquiry all the way through to the finished product everything was extremely efficient and seamless. Very professional and the after service exemplary.
9 October 2025
Reply from WightFibre
Hello David,
Thank you so much for your fantastic 5‑star review! ✨
We’re thrilled to hear that your experience, from the very first enquiry through to installation, was efficient, seamless, and professionally handled.
It’s especially wonderful to know that our aftercare has stood out as exemplary.
Delivering great service at every stage is really important to us, so your feedback means a lot.
Thanks again for choosing WightFibre! 💙
Occasional Issues but generally a good experience!
WF packages are competitively priced, compared to other providers & the service generally works well.
There are occasions when the bandwidth drops, which can interfere with access e.g. streaming services. The 'handshake' between devices & the router is sometimes delayed too.
Overall; very happy with WF & delighted to use a local service provider.
6 November 2025
Reply from WightFibre
Hello Sharon,
Thank you so much for taking the time to leave us a 5‑star review! ✨
We’re really pleased to hear you find our packages competitively priced and that your service is working well overall.
We’re grateful for your feedback regarding occasional bandwidth drops and the delayed device-to-router ‘handshake’. That’s not the experience we want for you, and insights like this help us continue improving. If you notice any patterns, times of day, specific devices, or particular apps, we’d be happy to look into this further.
It’s wonderful to hear that you’re happy with WightFibre and value having a local provider.
We’re delighted to have you with us!
If there’s ever anything we can help with, please don’t hesitate to get in touch! 💙
Wight Fibre staff are very helpful and…
Wight Fibre staff are very helpful and friendly. Everything was very clearly explained during installation. Matthew in the sales department was exceptionally helpful answering queries. So nice to be able to speak to a real person unlike other companies nowadays.
!00% recommend.
30 January 2026
Unprompted review
Reply from WightFibre
Hello SD,
Thank you so much for your wonderful 5‑star review! ✨
We’re delighted to hear that your installation went smoothly and that everything was clearly explained by our team.
It’s fantastic to know that Matthew in our sales department was able to answer all your queries and make the process even easier we’ll be sure to pass on your kind words to him.
We really appreciate you highlighting the value of being able to speak to a real person.
Providing friendly, helpful support is something we’re truly proud of.
Thank you again for your recommendation, it means a lot! 💙
Reliable and consistent speeds even at…
Reliable and consistent speeds even at peak times, highly recommend.
2 November 2025
Reply from WightFibre
Hello Kevin,
Thank you so much for the wonderful 5‑star review! 🌟
We’re delighted to hear that you’re enjoying reliable and consistent speeds, even during peak times.
Providing a fast, steady connection is exactly what we aim for, so your feedback means a lot to us.
Thanks again for recommending us!
If you ever need anything, we’re always here to help. 💙
Service and installation were efficient…
Service and installation were efficient and extremely helpful.
31 October 2025
Reply from WightFibre
Hello,
Thank you for your 5‑star review! ⭐️
We’re delighted to hear that you found our service and installation both efficient and extremely helpful.
Our team works hard to make the process as smooth as possible, and it’s great to know we delivered that for you.
If you ever need any support, we’re always here to help. 💙
Reply from WightFibre
Hello Ellebee,
Thank you for your 5‑star review! ⭐️
We’re delighted to hear you received fast, efficient and friendly service.
That’s exactly what we aim for, and it’s great to know our team delivered!
If you ever need anything, we’re always here to help. 💙
Very helpful and friendly service…
Very helpful and friendly service always someone to help at the end of the phone and local they talk you through anything you do not understand. The young lads that installed were were brilliant explained everything cannot fault Wightfibre in any way fantastic
28 October 2025
Reply from WightFibre
Hello Gregg,
Thank you so much for your fantastic 5‑star review! 🌟
We’re really pleased to hear that you’ve found our team helpful, friendly, and easy to reach when you need support.
It’s great to know that our installers made everything clear and provided a brilliant experience for you, we’ll be sure to pass your kind words on to them.
Your feedback means a lot to us, and we’re delighted that you’re enjoying your WightFibre service.
If you ever need anything in the future, we’re always here and happy to help!
Thanks again for choosing WightFibre 💙
Such helpful staff in the call centre
Such helpful staff in the call centre. I had a couple of teething problems in the beginning, but the staff talked me through the steps I needed to take to rectify these. Can't fault the team at all
30 October 2025
Reply from WightFibre
Hello Teri,
Thank you so much for your lovely 5‑star review! ⭐
We’re really glad to hear our call centre team were able to guide you through those early teething problems and get everything sorted. Your kind words mean a lot to us, and we’ll be sure to share them with the team.
If you ever need anything in the future, we’re always here and happy to help.
Thanks again for choosing WightFibre! 💙
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